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Investor Centre expand this category
Why haven’t I received a dividend statement? view answer close
You will only receive a statement if TOWER pays a dividend. These statements are issued at the time each payment is made.
Dividends
How do I buy or sell TOWER shares? view answer close
You need to contact a sharebroker. A list of New Zealand sharebrokers is on the NZX website - http://www.nzx.com/home.
 
For details of Australian sharebrokers, visit the ASX website - http://www.asx.com.au/professionals/institutional/index.htm
Share Trading
What is the stock exchange code for TOWER shares? view answer close
On both the New Zealand and Australian stock exchanges it is TWR.
Share Trading
How can I check my Personal Holdings? view answer close

You can access details of your shareholding on Computershare's website - https://www-au.computershare.com/Investor/default.asp

The company code is TWR. You'll need your shareholder number and FIN (New Zealand shareholders).

Australian shareholders, please enter 9999 for the FIN.

If you do not have your shareholder number or FIN, please contact Computershare on +64 9 488 8777 or email enquiry@computershare.co.nz

Share Trading
How do I change my address details with TOWER’s share registry? view answer close
Write to Computershare with your full name, shareholder number, old address and new address. Please ensure this is signed by the shareholder/s, and post or fax to:
Computershare Investor Services
Private Bag 92119
Auckland Mail Centre
Auckland 1142
New Zealand
Fax: +64 9 488 8787
Note: If you have TOWER policies or other products you need to advise the relevant TOWER Group company separately of your new address.
Shareholder Account Administration
MortgagePlus Fund expand this category
When can we expect to receive the next distribution? view answer close
Economic conditions make it difficult for MortgagePlus to sell down its mortgages and this impacts on the ability of mortgagees to repay their loans. As a result TOWER will continue to make repayments as and when there is sufficient money in the Fund’s bank account to make a capital repayment of a suitable size.
 
The last pro-rata repayment of capital to investors was on 13 October 2011, being 2% of investor holdings at the time of the MortgagePlus closure. This brings the total capital repaid to investors to 92% of their original capital investment.
MortgagePlus Fund
What happens to investor's money in the Fund? view answer close

New contributions to and withdrawals from the Fund ceased in April 2008 and the Fund is in the process of being wound up. Capital is being returned to investors in instalments as the Fund’s assets are liquidated. To date there have been pro-rata payments of capital on 16 May 2008, 15 August 2008, 14 November 2008, 6 March 2009, 5 August 2009, 18 December 2009, 4 March 2010, 2 June 2010, 20 October 2010, 1 July 2011 and 13 October 2011.

The July 2011 capital repayment also included income generated by the Fund for the year ended 31 March 2011 and was 2.47% per annum of the average balance of unitholder investment for the period. The Fund continues to earn interest, and this interest, net of expenses, will be paid out at the direction of the Trustee. The timing and the amount of the next income distribution will be determined by the Trustee after the audited financial statements for the year ending 31 March 2012 have been issued.

MortgagePlus Fund
Will investors get their money back? view answer close

The amount returned to investors depends on the ability of the mortgagees to refinance or repay their loans, or the Fund's ability to sell loans to other lenders. Every effort is being made to preserve investor’s capital during the wind up process.

At 31 March 2011, the mortgage portfolio was comprised of 67 mortgages with a value of $23.9 million (net of $0.1m loan provisioning). Total arrears in MortgagePlus have decreased from $1.0m at 30 September 2010 to $0.45m at 31 March 2011.

MortgagePlus Fund
When will investors get their money? view answer close

Capital will continue to be repaid to the Fund’s investors as the mortgages are repaid, refinanced or sold. The last payment of capital paid on 13 October 2011 brought the total capital repaid to investors to 92%.

The current economic conditions and the nature of the Fund’s assets make it extremely difficult to predict the timing of future capital repayments.

MortgagePlus Fund
Will interest be paid and at what rate? view answer close

MortgagePlus is in the process of being wound-up in an orderly manner and as it does so, it continues to earn income on its assets. The last distribution of income was made in respect of the 12 months to 31 March 2011 and was paid in July 2011. This amount was equivalent to 2.47% per annum of the average balance of unitholder investment for the period.

The Fund continues to earn interest, and this interest, net of expenses, will be paid out at the direction of the Trustee.  The timing and amount of the next income distribution will be determined by the Trustee after the audited financial statements for the year ending 31 March 2012 have been issued.

MortgagePlus Fund
Can you guarantee full repayment of my money? view answer close

TOWER cannot guarantee full repayment, and the amount returned depends on the ability of the mortgagees to refinance or repay the loans, or the Fund’s ability to sell loans to other lenders.

MortgagePlus Fund
Of the $24m total mortgages (as at 31 March 2011) what percentage is in commercial mortgages? view answer close
Approximately 11%.
MortgagePlus Fund
What is the maturity profile of mortgages within the Fund? view answer close

The audited financial statements for the year ended 31 March 2011 show 6.1% of mortgages having a maturity profile greater than 5 years.

MortgagePlus Fund
Can you provide further specific and detailed information regarding the financial situation of the Fund? view answer close
All unitholders are entitled to request a copy of the most recent Prospectus, Investment Statement, current Financial Statements and the Trust Deed. No one unitholder can be put in a more informed position than any other unitholder. The financial statements can be downloaded hereOpens in a new window.
MortgagePlus Fund
How will I find out what happens from here? view answer close

The next payment may not take place until after the completion of the audited financial statements for the year ending 31 March 2012, when we intend to next make an income distribution.

MortgagePlus Fund
Can I be repaid my investment in MortgagePlus if I face hardship or terminal illness? view answer close
Unfortunately early repayments cannot be made under any circumstances, because all investors must be treated equally. Capital Repayments are made as and when there is sufficient money in the Fund’s bank account to make a capital repayment of a suitable size. Income Distributions are made in respect of income earned in each financial year.
MortgagePlus Fund
My investments are held as part of Trustees Executors Funeral Trust, can my estate claim these if I pass away? view answer close
The pro-rata capital repayments and income distributions made from MortgagePlus in relation to a Trustees Executors Funeral Trust (that was established prior to April 2008) are reinvested by the Trustee of each Funeral Trust in the TEL Cash PIE Fund. These accumulated funds will be available immediately to the funeral director involved upon receipt of the funeral account and a certified copy of the death certificate.
What will not be immediately available is the value of the units still remaining in the closed MortgagePlus Fund. Subsequent pro-rata payments from MortgagePlus will go to the personal representative of the deceased person’s estate.
MortgagePlus Fund
Tax or Portfolio Investment Entities expand this category
How are tax payments or refunds managed where a fund is a PIE? view answer close
  • TOWER manages this on behalf of the investor, and informs the investor of the details in an annual tax statement.  Details will also be included in an investor's annual or 6 monthly statements.
  • Tax is calculated on a daily basis and paid/refunded at the end of each tax year, or on a withdrawal. 
  • If the PIR is not 0% the fund will determine any tax payable/receivable and adjust the investor's unit holding for this amount.  Certain non-individuals may also be required to deal with this income and any PIE tax paid in their tax return.
  • If the PIR is 0%, the fund will advise the investor of the income and tax credits allocated to them and the investor will include the income and get the benefits of tax credits in their tax return.
Investment Funds
How can I update my PIR online? view answer close
If you need to work out your PIR you can do so by using the calculator online hereOpens in a new window.
Investment Funds
What if I get my PIR wrong? view answer close
  • Investors can change their PIR at any time by providing a new rate and their IRD number at the same time to TOWER. The new PIR will apply to any future tax calculations.
  • If an investor elects a rate which is lower than the correct rate, they may have to pay additional tax and penalties at a later date.  
  • If an investor elects or defaults to a higher rate than they are entitled to, there is no ability to reclaim any overpaid tax.  It is therefore important to accurately advise your PIR.
Investment Funds
How are joint investors treated? view answer close
  • Joint investors must each elect a PIR and PIE tax will be deducted at the highest PIR applicable to any of the investors. 
  • If joint investors want to be taxed independently at their individual PIR, the investment cannot be held jointly.
Investment Funds
What happens if an investor wishes to withdraw from a PIE fund? view answer close
  • Withdrawals will be paid to the investor net of any applicable PIE tax.  For a NZ resident individual investor, no further tax will be payable by the investor on the amount withdrawn, unless the investor has advised a PIR lower than the PIR they are allowed.  Investors on the 0% PIR and certain other non-individual investors are required to include the PIE income and tax credits  related to any withdrawals, in their tax returns.
Investment Funds
What about partial withdrawals? view answer close
  • Partial withdrawals will be grossed up to include PIE tax 
  • For example, if an investor requests a $1,000 partial withdrawal, tax will be calculated on that figure and the amount withdrawn from the investor's account will be $1,000 plus applicable tax.
  • Partial withdrawals include regular withdrawals, lump sum withdrawals, fee deductions and distributions of income.
  • Should an investor change their PIR following any partial withdrawals, the new PIR will only apply to the income that was not taxed under the partial withdrawal.
Investment Funds
What happens if an investor wishes to transfer or switch their investment between funds? view answer close
  • Depending on which funds are involved, there may be a tax consequence.  TOWER recommends investors seek specific tax advice before contemplating a transfer or a switch.
Investment Funds
What if an investor wishes to change ownership of the investment under the PIE regime? view answer close
  • Investors transferring units to another party should seek tax advice on the method used.  The change of ownership will be deemed a withdrawal by the original investor.  PIE tax will be payable on the transfer and the balance received by the new owner will be after the PIE tax has been deducted.
Investment Funds
Where is more information available? view answer close
Investment Funds
TOWER Cash 4 Schools expand this category
What is TOWER Cash 4 Schools? view answer close
Cash 4 Schools is a fantastic initiative from TOWER, designed to help New Zealand schools reach their full potential. Schools will receive a $20 donation from TOWER** for each new person who signs up or transfers to the TOWER KiwiSaver Scheme and nominates a school, as well as an ongoing donation based on a percentage of what you have in your TOWER KiwiSaver Scheme account (currently equivalent to $5.00 p.a. per $10,000 invested for each member who participates in the programme)**.

It’s really that simple.
TOWER Cash 4 Schools
How does the ongoing donation work? view answer close
Each year TOWER will donate an amount equivalent to 0.05% of your TOWER KiwiSaver Scheme account balance to your nominated school (see Terms and Conditions below). As your TOWER KiwiSaver Scheme account balance grows a larger amount is donated to your nominated school by TOWER**. If your family, other families and community members also sign up and nominate your school, then the donation will be paid for them too.
TOWER Cash 4 Schools
Who pays for the donations? view answer close
TOWER** pays for both the $20 sign up donation and the ongoing donation to the nominated school. Neither you, nor the TOWER KiwiSaver Scheme, or its Trustee, will have to pay the donation . There are no extra charges to you as a member of the TOWER KiwiSaver Scheme. So not only will you get all the benefits of investing through TOWER, but now you will also get the satisfaction of knowing your decision to choose the TOWER KiwiSaver Scheme is directly helping your nominated school.
TOWER Cash 4 Schools
Can I also sign up my children? view answer close
Absolutely.  All persons eligible to join the TOWER KiwiSaver Scheme, including children can participate in the Cash 4 Schools programme. KiwiSaver is a great way for children to start learning about money and the benefits of saving.

Please note that when signing up a child, the legal guardian must sign the application form. Persons under 16 may only be enrolled by all parents/guardians (acting jointly). Persons aged 16 or 17 must co-sign with a parent or guardian.
TOWER Cash 4 Schools
Is signing up my children a life sentence for them? view answer close

No. KiwiSaver is not a life sentence!

Some parents have held off from signing their children up to KiwiSaver because they think they are committing their children to making contributions until retirement age. Well, there's good news here. Although children in a part time job will have to contribute at the minimum contribution rate, with the TOWER KiwiSaver Scheme, if the children are not earning a salary or wage they will not have to make regular contributions to their TOWER KiwiSaver Scheme account. In addition, each KiwiSaver member can apply to take a contributions holiday after 12 months membership. Therefore, the sooner they join, the sooner they can take advantage of the benefits of KiwiSaver.

Remember, children get the one-off $1,000 Government kick-start when they first join too! Kick start your children's KiwiSaver account today!

To sign up a child you must be the child's legal guardian.
TOWER Cash 4 Schools
Can family members or friends who are not associated with my nominated school participate? view answer close
Yes they can. Should they choose to join or transfer to the TOWER KiwiSaver Scheme, they too can nominate a school in the same way you do and the donations will continue to grow!
TOWER Cash 4 Schools
I have already joined KiwiSaver with TOWER, can I participate? view answer close
Yes you can. By completing the school nomination formOpens in a new window you can choose the school that you wish the ongoing donation to be paid to. Note that the initial $20 donation is not payable in this circumstance, only the 0.05% ongoing donation payment applies to existing TOWER KiwiSaver Scheme members who choose to participate in the Cash 4 Schools programme. 

Nominate Your School Opens in a new window
TOWER Cash 4 Schools
I have joined KiwiSaver through another provider, can I participate? view answer close
Yes you can. All you need to do to transfer to the TOWER KiwiSaver Scheme is to read the investment statementOpens in a new window, complete the application formOpens in a new window and state that you are already an existing KiwiSaver member (remember to nominate your school in this process!). TOWER will automatically arrange for the transfer of your KiwiSaver account from your existing provider, nothing more is required.
 
TOWER Cash 4 Schools
How do I sign up with TOWER? view answer close
You are able to sign up for the TOWER KiwiSaver Scheme either online or by completing an application form (you'll find one in the investment statement). The investment statementOpens in a new window, contains all the information you will need to make your decisions. Please read it carefully before completing your application. If you sign up online, you will automatically download a copy of the investment statement as part of the sign up process.
TOWER Cash 4 Schools
How do I nominate my school? view answer close

If you sign up by completing a physical copy of the application formOpens in a new window, nominate your school by inserting the school name in full in section 9 (School Nomination) of the form.

When signing up online enter the name of your school in full, under the section headed up Adviser Details.

If you are already in the TOWER KiwiSaver Scheme, and want to nominate a school, or wish to change your nominated school, please complete this formOpens in a new window.

Note: It is important that you clearly write the full name of your chosen school. This way you will make sure we know who you want us to be donating money too!

There are so many reasons to join the TOWER KiwiSaver Scheme, and TOWER has just given you one more. If you have any questions at all about our Cash 4 Schools programme, or to obtain a copy of the TOWER KiwiSaver Scheme investment statement contact us or call 0800 379 372 and we'll be happy to help.

School Registration Form Opens in a new window

TOWER Cash 4 Schools
**Terms and Conditions view answer close
New and existing members of the TOWER KiwiSaver Scheme are eligible to nominate a school under the TOWER Cash 4 Schools programme, subject to the following Terms and Conditions:
  1. Following registration to the TOWER Cash 4 Schools programme, TOWER Managed Funds Limited, or another member of the TOWER group (TOWER), will provide a quarterly donation to the school equal to 0.05% pa. of funds under management for those TOWER KiwiSaver members who have nominated a school, provided that the quarterly donation payment is $50 or more. If the donation amount due to the school is below $50, the donation will be held until the next donation date, or until such time as the donation amount exceeds $50.
  2. TOWER Managed Funds Limited, or another member of TOWER, will make a $20 one-off donation to the school for each TOWER KiwiSaver Scheme member that nominates the school as their beneficiary. The $20 donation will only be made for those members who are not already a member of the TOWER KiwiSaver Scheme.
  3. No additional money is payable by the members, the Trustee, or the TOWER KiwiSaver Scheme.
  4. TOWER reserves the right to review and amend these terms and conditions at any time.
TOWER Cash 4 Schools
TOWER Global Commodity Fund expand this category
Why is the Fund being wound up? view answer close

A recent review of the Fund has shown that due to current and expected ongoing withdrawals the Fund is reducing to a size no longer economically liable.

In light of these factors, TOWER, in consultation with the Trustee, has decided to wind-up the Fund.

TOWER Global Commodity Fund
I am invested in the Fund. What do I need to do now? view answer close
A letter and Investor Direction Form were sent to all investors in early September 2011 advising the actions investors need to take. 
 
If you have misplaced the letter or form, please contact us on 0800 379 372 for another copy.
TOWER Global Commodity Fund
Why has TOWER closed the Fund to investments and withdrawals? view answer close

Once TOWER decided to wind up the Fund it became necessary to halt all investments and withdrawals into the Fund so that all the Fund’s investors could be treated equitably while the Fund’s assets are being liquidated in anticipation of the Fund’s wind-up. This ensures that, should any costs or issues arise in respect of the realisation of the Fund’s assets, these are shared equally between all the investors who were invested in the Fund at the time the decision to wind-up the Fund was made.

TOWER is legally obliged to treat all investors in the Fund equitably, which also means that TOWER had to treat both investments and withdrawals even-handedly by halting both at the same time once the decision to wind up the Fund was taken.

TOWER cannot treat either investments or withdrawals differently in a way that might advantage or disadvantage the Fund’s investors who request those transactions versus other investors in the Fund.

TOWER Global Commodity Fund
During the wind-up period, are my funds still invested and what returns do I receive? view answer close
Yes, your funds remain invested until the wind-up date.
 
You need to be aware that TOWER is working with the underlying investment manager (PIMCO) to liquidate the assets of the Fund, therefore your funds will be invested in an increasing proportion of cash progressively from now until the wind-up date. 
 
Returns during this period will reflect the value of the respective investments held by the Fund at any point in time.
TOWER Global Commodity Fund
Can I get my money out of the Fund prior to the wind up date? view answer close
Investors will not be able to get their money out of the Fund until after its wind-up date of 30 September 2011. 
 
Because we are legally obliged to treat all investors equitably, the Fund was closed to all investments and withdrawals effective from 19 July 2011, until its wind-up date.
 
This means TOWER is not able to give any preferential treatment to any particular investor with respect to withdrawals prior to this date.
 
Investors are required to complete the Investor Direction Form that has been sent to them and were required to return this to TOWER in the reply paid envelope provided by 20 September 2011.
 
If you have not yet returned your Investor Direction Form, please do so as soon as possible in order to enable us to process your request.
 
Subject to receipt of this form, we expect to transfer investments and/or pay investors their wind-up proceeds during the week commencing 3 October 2011.
 
Please accept our apologies for any inconvenience caused in the interim.
TOWER Global Commodity Fund
I have a regular investment set up, so do I need to contact my bank to cancel this payment? view answer close

No, effective 19 July 2011, TOWER has already arranged for this to stop.

TOWER Global Commodity Fund
What will my investment be worth when I get paid out? view answer close

Your investment will be worth the market value of the assets of the Fund at the time it is terminated less any fees and expenses applicable upon winding up the Fund.

TOWER Global Commodity Fund
So what should I invest in instead? view answer close
TOWER can offer a range of managed fund choices, depending on investor needs, objectives, risk profile, and investment portfolio size. 
 
We recommend you talk to your adviser to discuss what options are right for you.
TOWER Global Commodity Fund
Is TOWER in trouble? view answer close

Not at all. Each fund is held separately in trust and its assets are completely separate to TOWER’s assets.

The decisions that have been made in relation to the Fund have been based on TOWER’s obligation to act in the best interests of investors and to treat investors equitably.

TOWER Global Commodity Fund
Will the changes to the Fund have any effect on any other investments I have with TOWER? view answer close

No. As each fund is held in a separate trust, the decisions made in respect of the Fund have no effect on any other investments you have with TOWER.

TOWER Global Commodity Fund
TOWER Global Gateway Fund expand this category
Why is the Fund being wound up? view answer close

A recent review of the Fund has shown that due to expected ongoing withdrawals, the Fund is no longer meeting client needs.

TOWER, in consultation with the Trustee, investigated converting the Fund into an emerging markets fund, the review indicated that converting the fund was not supported by sufficient demand and that further withdrawals would follow, reducing the Fund to a size that is no longer economically viable.

Consequently, the Trustee in consultation with TOWER has made the decision to wind-up the Fund

TOWER Global Gateway Fund
I am invested in the Fund. What do I need to do now? view answer close
A letter and Investor Direction Form were sent to all investors on 14 December 2011. Please complete the Investor Direction Form and return to TOWER in the prepaid envelope as soon as possible. The Investor Direction Form allows you to elect whether to transfer your wind-up proceeds to another TOWER fund/s or elect to have your initial wind-up proceeds paid to a nominated bank account.
 
If you have misplaced the letter or form, please contact us on 0800 379 372 for another copy.
TOWER Global Gateway Fund
What if I don’t return the Investor Direction Form before 31 December 2011? view answer close
The Investor Direction Form allows you to elect how you wish your wind-up proceeds to be treated on wind-up of the Fund. Following wind-up of the Fund your wind-up proceeds will be held in a non-interest bearing account until this form is received.
 
Your form can be returned by post in the return envelope provided, faxed to 0800 808 181, or you can email a scanned copy to investments@tower.co.nz.
TOWER Global Gateway Fund
Why has TOWER closed the Fund to investments and withdrawals? view answer close

Once TOWER decided to review the investment strategy of the Fund it became necessary to halt all investments into and withdrawals out of the Fund so that all its investors – present or potential – could be treated equitably while the Fund’s assets are being realised prior to the potential transition into an emerging markets fund. This ensures that, should any costs or issues arise in respect of the realisation of the Fund’s assets, these are shared equally between all current investors (note these would only be any costs involved in selling the Fund’s current assets, not any associated with purchasing new assets).

TOWER cannot treat investments or withdrawals differently or in a way that might advantage or disadvantage the Fund’s investors who request those transactions versus other investors in the Fund.

Following the decision to wind-up the Fund, the Fund will remain closed until February 2012 when it is expected investors will receive their initial wind-up proceeds.

TOWER Global Gateway Fund
During the suspension and wind-up period, are my funds still invested and what returns do I receive? view answer close

Yes, your funds continue to remain invested throughout the suspension and until the wind-up date.

The Trustee provided approval for immediate liquidation of the Fund’s investments following the decision to suspend and review the Fund. As such, TOWER requested the underlying investment manager (GAM Hong Kong Limited) to liquidate the assets of the Fund.  The majority of assets held by the Fund have been liquidated and are now held in cash within the Fund.

To recognise the lower investment management costs associated with cash holdings, TOWER has voluntarily reduced its Investment Management Fee on the Fund from 1.75% p.a. to a concessionary rate of 0.60% p.a. from 1 November 2011.

Returns during this period will reflect the value of the respective investments held by the Fund at any point in time.

TOWER Global Gateway Fund
When can I access my funds? view answer close

In our letter dated 14 December 2011 we advised that you would receive your initial wind-up proceeds from the Fund, or could elect to transfer the proceeds to another TOWER fund, as soon as practical after 1 February 2012. We expect that you will receive your initial wind up proceeds during February 2012.

TOWER Global Gateway Fund
Will my wind-up proceeds be paid as one amount? view answer close
This will depend on how the illiquid investments will be treated as part of the wind-up of the Fund.  Unfortunately, until this has been determined, we are unable to confirm whether your proceeds will be paid as one amount.
TOWER Global Gateway Fund
Why has there been a delay in payment of the initial wind-up proceeds? view answer close
We are still in the process of determining how the illiquid investments will be treated as part of the wind-up of the Fund.  As soon as this has been determined, we will ensure that you have access to your initial wind-up proceeds.
TOWER Global Gateway Fund
What are ‘illiquid investments’? view answer close
Illiquid investments are investments held by the Fund that are unable to be redeemed at present. As at 31 December 2011 these investments represent approximately 0.53% of your investment in the Fund.
TOWER Global Gateway Fund
Can I get my money out of the Fund prior to the wind-up? view answer close
No.
 
Because we are legally obliged to treat all investors equitably, the Fund was closed to all investments and withdrawals effective from 19 July 2011, until its wind-up date. 
 
This means TOWER is not able to give any preferential treatment to any particular investor with respect to withdrawals.
 
Please accept our apologies for any inconvenience caused in the interim.
TOWER Global Gateway Fund
Is TOWER continuing to receive its Investment Management Fee throughout the wind-up period? view answer close
Yes, however as the majority of the assets of the Fund comprised of cash from 1 November 2011, we voluntarily reduced the Investment Management Fee from 1.75%p.a. to 0.60%p.a. from this date in order to recognise the lower costs of investment management of cash holdings as advised above.
TOWER Global Gateway Fund
What will my investment be worth when I get paid out? view answer close

Your investment will be worth the market value of the liquid assets of the Fund at the time it is wound up less any fees and expenses applicable upon winding up the Fund.

As detailed in our letter dated 14 December 2011, approximately 0.53% of the Fund is represented by investments that are unable to be liquidated at present.

TOWER Global Gateway Fund
So what should I invest in instead? view answer close
TOWER can offer a range of managed fund choices, depending on investor needs, objectives, risk profile, and investment portfolio size. 
 
We recommend you talk to your adviser to discuss which options are right for you.
TOWER Global Gateway Fund
Is TOWER in trouble? view answer close
No. As advised this particular fund is no longer financially viable so the decision is based on TOWER’s obligation to act in the best interests of investors. Each TOWER fund is held in a separate trust so the decisions made with regards to this Fund have no effect on any other investments you have with TOWER.
TOWER Global Gateway Fund
Will the changes to the Fund have any effect on any other investments I have with TOWER? view answer close
No. As each fund is held in a separate trust, the decisions made in respect of the Fund have no effect on any other investments you have with TOWER.
TOWER Global Gateway Fund
TOWER Global Hedge Fund expand this category
Why is the Fund being wound up? view answer close
A recent review of the Fund has shown that due to current and expected ongoing withdrawals the Fund is reducing to a size that is no longer economically viable.
 
In light of these factors, the Trustee, in consultation with TOWER, has decided to wind up the Fund.
TOWER Global Hedge Fund
I am invested in the Fund. What do I need to do now? view answer close

A letter and Investor Direction Form were sent to all investors on 14 December 2011. Please complete the Investor Direction Form and return to TOWER in the prepaid envelope as soon as possible. The Investor Direction Form allows you to elect whether to transfer your wind-up proceeds to another TOWER fund/s or elect to have your initial wind-up proceeds paid to a nominated bank account.

If you have misplaced the letter or form, please contact us on 0800 379 372 for another copy.

TOWER Global Hedge Fund
What if I don’t return the Investor Direction Form? view answer close
The Investor Direction Form allows you to elect how you wish your wind-up proceeds to be treated on wind-up of the Fund. Following wind-up of the Fund your wind-up proceeds will be held in a non-interest bearing account until this form is received.
 
Your Form can be returned by post in the return envelope provided, faxed to 0800 808 181, or you can email a scanned copy to investments@tower.co.nz.
TOWER Global Hedge Fund
Why has TOWER closed the Fund to investments and withdrawals? view answer close

Once TOWER decided to wind up the Fund it became necessary to halt all investments into and withdrawals out of the Fund so that all the Fund’s investors could be treated equitably while the Fund’s assets are being liquidated. This ensures that should any costs or issues arise in respect of the realisation of the Fund’s assets, these are shared equally between all current investors.

TOWER cannot treat investments or withdrawals differently or in a way that might advantage or disadvantage the Fund’s investors who wish to make such transactions versus other investors in the Fund.

TOWER Global Hedge Fund
During the wind-up period, are my funds still invested and what returns do I receive? view answer close

Yes, your funds remain invested until the wind-up date.

In preparation for the wind-up TOWER requested the underlying investment manager (GAM Hong Kong Limited) to liquidate the assets of the Fund. The majority of assets held by the Fund have been liquidated and are now held in cash within the Fund. 

To recognise the lower investment management costs associated with cash holdings, TOWER has voluntarily reduced its Investment Management Fee on the Fund from 1.75% p.a. to a concessionary rate of 0.60% p.a. from 1 November 2011.

Returns during the wind-up period will reflect the value of the respective investments held by the Fund during this period.

TOWER Global Hedge Fund
When can I access my funds? view answer close
In our letter dated 14 December 2011 we advised that you would receive your initial wind-up proceeds from the Fund or could elect to transfer the proceeds to another TOWER fund, as soon as practical after 25 January 2012. We now expect that you will receive your initial wind up proceeds during February 2012.
TOWER Global Hedge Fund
Will my wind-up proceeds be paid as one amount? view answer close
This will depend on how the illiquid investments will be treated as part of the wind-up of the Fund.  Unfortunately, until this has been determined, we are unable to confirm whether your proceeds will be paid as one amount.
TOWER Global Hedge Fund
Why has there been a delay in payment of the initial wind-up proceeds? view answer close
We are still in the process of determining how the illiquid investments will be treated as part of the wind-up of the Fund.  As soon as this has been determined, we will ensure that you have access to your initial wind-up proceeds.
TOWER Global Hedge Fund
What are ‘illiquid investments’? view answer close
Illiquid investments are investments held by the Fund that are unable to be redeemed at present. As at 31 December 2011 these investments represent approximately 3.29% of your investment in the Fund.
TOWER Global Hedge Fund
Can I get my money out of the Fund prior to wind-up? view answer close
No.
 
Because we are legally obliged to treat all investors equitably, the Fund was closed to all investments and withdrawals effective from 19 July 2011 until its wind-up date.
 
This means TOWER is not able to give any preferential treatment to any particular investor with respect to early withdrawals.
 
Please accept our apologies for any inconvenience caused in the interim.
TOWER Global Hedge Fund
Is TOWER continuing to receive its Investment Management Fee throughout the wind-up period? view answer close
Yes, however as the majority of the assets of the Fund comprised of cash from 1 November 2011, we have voluntarily reduced the Investment Management Fee from 1.75%p.a. to 0.60%p.a. from this date in order to recognise the lower costs of investment management of cash holdings as advised above.
TOWER Global Hedge Fund
I have a regular investment set up, do I need to contact my bank to cancel this payment? view answer close
No, effective 19 July 2011, TOWER arranged for this to stop.
TOWER Global Hedge Fund
What will my investment be worth when I get paid out? view answer close

Your investment will be worth the market value of the liquid assets of the Fund at the time it is wound up less any fees and expenses applicable upon winding up the Fund.

As detailed in our letter dated 14 December 2011, approximately 3.29% of the Fund is represented by investments that are unable to be liquidated at present.

TOWER Global Hedge Fund
So what should I invest in instead? view answer close
TOWER can offer a range of managed fund choices, depending on investor needs, objectives, risk profile, and investment portfolio size.
 
We recommend you talk to your adviser to discuss which options are right for you.
TOWER Global Hedge Fund
Is TOWER in trouble? view answer close
No. As advised this particular fund is no longer financially viable so the decision is based on TOWER’s obligation to act in the best interests of investors. Each TOWER fund is held in a separate trust so the decisions made with regards to this Fund have no effect on any other investments you have with TOWER.
TOWER Global Hedge Fund
Will the changes to the Fund have any effect on any other investments I have with TOWER? view answer close
No. As each fund is held in a separate trust, the decisions made in respect of the Fund have no effect on any other investments you have with TOWER.
TOWER Global Hedge Fund
TOWER KiwiSaver in General expand this category
How does it work? view answer close
KiwiSaver works by deducting money straight from your pay and putting it into a fund of your choice. It works like PAYE, and uses the PAYE system to get your money to Inland Revenue.
 
Your employer is responsible for providing you with information on KiwiSaver. If you are enrolled or sign up they'll manage your contributions and send them through to Inland Revenue to your chosen KiwiSaver scheme. Your employer is currently required to make a minimum contribution to your TOWER KiwiSaver Scheme account of 2% of your gross salary or wages. (subject to certain exceptions, refer to the TOWER KiwiSaver Scheme investment statement for further details). In the 2011 Budget it has been proposed  that the minimum employer contribution rate for all new and existing members will rise to 3% from 1 April 2013.
 
You have a lot of choice when it comes to KiwiSaver, including who you want to look after your money. If you don't choose a provider, Inland Revenue will choose a default provider for you. Your employer may also choose a provider.
 
There are six default providers including TOWER, but it's much better for you to choose your own KiwiSaver provider.
If you start a new job you are automatically enrolled in KiwiSaver, however you can opt out between week 2 and week 8 of your employment, and any contributions you've made will be refunded to you.
TOWER KiwiSaver Scheme
I am an employee who has recently joined the TOWER KiwiSaver Scheme, each pay day I see contributions deducted from my wages, where do these go? view answer close
After contributions are deducted from your wages, your employer forwards these on to Inland Revenue with their PAYE schedule.

As a new member, your contributions remain at Inland Revenue earning interest for a three month period before being forwarded onto the TOWER KiwiSaver Scheme. The three month period begins on the date that Inland Revenue receive your contributions from your employer, not when the contributions are first deducted from your wages.

After three months, Inland Revenue processes your contributions and forwards them on to TOWER KiwiSaver Scheme. We will then invest those contributions into the investment fund(s) that you have selected, the Balanced Fund if you haven't chosen a fund or the Cash Enhanced Fund if you have been automatically enrolled.  Please note that it usually takes longer than three months before we receive your contributions due to when your employer submits their PAYE schedule and Inland Revenue processing times.

After the initial three month period when Inland Revenue holds your contributions, they will then forward your future contributions to us on a regular basis.

You are able to keep track of contributions paid to Inland Revenue (but not forwarded to TOWER) by visiting www.kiwisaver.govt.nz.
TOWER KiwiSaver Scheme
Is it compulsory for my employer to make contributions to my TOWER KiwiSaver Scheme? And how much is it? view answer close
Your employer is required to contribute to your TOWER KiwiSaver Scheme if:
  • You're 18 or over, and under the age of eligibilty to receive a retirement benefit from KiwiSaver.
  • Contributions to KiwiSaver are being deducted from your salary or wages.
  • You aren't having complying member contributions already deducted from your salary or wages in relation to a complying superannuation scheme.
Your employer must contribute a current minimum of 2% of what you earn to your TOWER KiwiSaver Scheme account. In the 2011 Budget it has been proposed that the minimum employer contribution rate for all new and existing members will rise to 3% from to April 2013. There are some exceptions to this. Your employer may offset contributions made to a qualifying superannuation scheme, and if you are under 18 (or over 65 or have been a KiwiSaver member for over 5 years, whichever is later), it is not compulsory for your employer to contribute to your account.
TOWER KiwiSaver Scheme
My contributions have been credited to my account, but my employer contributions haven't. view answer close
Inland Revenue is required to transfer your member contributions deducted from salary or paid by your employer to the TOWER KiwiSaver Scheme as they receive them (after the first three months). Employer contributions are not transferred until Inland Revenue has reconciled your employer's monthly schedule. If there are issues with the schedule, the employer contributions will be delayed.
TOWER KiwiSaver Scheme
Only a small amount of my total contributions have been paid to the TOWER KiwiSaver Scheme, where are the rest? view answer close
When contributing as an employee, all contributions go to Inland Revenue before being received by TOWER. Inland Revenue process these contributions and forward them to TOWER.
From time to time Inland Revenue experience delays with their processing. If you have contributions that have been delayed call Inland Revenue on 0800 549 472 (0800 KIWISAVER), or 04 978 0800 if using a cellphone.
TOWER KiwiSaver Scheme
Do I have to send verification of my identity? view answer close
If your employer has not provided TOWER confirmation of your identity, yes. It is a legal requirement that identification is verified for all our members.
TOWER KiwiSaver Scheme
I have been defaulted to the TOWER KiwiSaver Scheme but I want to choose another provider, what do I do? view answer close
You will need to advise your chosen provider that you have been defaulted to TOWER and complete their application form. They will send TOWER a request to transfer your KiwiSaver funds, which will initiate the transfer process.
TOWER KiwiSaver Scheme
I selected TOWER as my provider but have been defaulted to another provider, what do I do? view answer close
You will need to contact TOWER and advise this. We will then send a transfer request to the provider you have defaulted to, which will initiate the transfer process.
TOWER KiwiSaver Scheme
Can I transfer my money from other superannuation/investment schemes? view answer close
Yes, you can transfer your money from other schemes subject to their transfer rules. Here's what to do:
  • Make sure that your existing investment schemes trust deed allows transfers to a registered KiwiSaver scheme. You can check this by asking your existing scheme administrator.
  • Check to see what the terms of transferring out are. i.e. fees, penalties etc.
  • If you are happy with the terms and you can transfer your funds, simply fill in our transfer form and send to TOWER.
We will contact your existing scheme and arrange for the transfer of funds.
 
TOWER KiwiSaver Scheme
Can I transfer a UK pension to KiwiSaver? view answer close
While UK pensions cannot be transferred to the TOWER KiwiSaver Scheme, TOWER has a superannuation scheme, TOWER LifeSaver, that allows for UK pensions. Please contact us to obtain a copy of the TOWER LifeSaver investment statement and for details on transferring funds from UK pensions.
TOWER KiwiSaver Scheme
Can I change my mind about my payments? view answer close
When you have been with KiwiSaver for 12 months, you can apply to stop your payments for between three months and five years. This is called a contributions holiday, and there is no limit to the number of times you do this. You can also currently switch between the 2%, 4% and 8% contributions from your salary, no more than once every 3 months. In the 2011 Budget it has been proposed that the 2% contribution rate for all new and existing members will rise to 3% from 1 April 2013.
TOWER KiwiSaver Scheme
How can my KiwiSaver funds help me with buying my first home? view answer close

Subject to qualifying criteria, if you want to buy your first home and intend to live in it (i.e. not rent it out) you can use the KiwiSaver funds you've accumulated to help purchase your first home once you have been a KiwiSaver member for at least three years. (Note the $1,000 kick start and Member Tax Credits are not able to be withdrawn for this facility). Not only can you make a one-off withdrawal of your funds to help buy your first home, but after 3 years of contributing you may also be entitled to a first home deposit subsidy from the Government of $1,000 for each year you have been contributing.  The maximum available subsidy is $5,000 after 5 years of contributing.

There are certain qualifying criteria for the first home deposit subsidy. This is administered by Housing New Zealand. The current qualifying criteria can be found at the Housing New Zealand website http://www.hnzc.co.nz/hnzc/web/rent-buy-or-own/buying-your-first-home-with-kiwisaver/buying-your-first-home-with-kiwisaver_home.htm

TOWER KiwiSaver Scheme
What is a Prescribed Investor Rate (PIR)? view answer close
The rate at which your investment income is taxed. For more information on PIR's please visit www.tower.co.nz/pircalculator
TOWER KiwiSaver Scheme
What is the Member Tax Credit? view answer close

The member tax credit is a Government contribution into your KiwiSaver Scheme.

For individuals able to permanently reside, and resident in New Zealand, aged between 18 and the age at which they can access their KiwiSaver savings, the Government will contribute 50 cents for every $1 (dollar) you contribute up to a maximum of $10 per week (approximately $521.43 per annum) and pay this as a lump sum into your TOWER KiwiSaver Scheme account as at 30 June each year, subject to qualifying criteria.

The amount of the tax credit you are eligible to receive depends on when you joined KiwiSaver and how much you contribute. For example if you joined halfway through the KiwiSaver year (1 January) and made a contribution you would be eligible to receive half of the member tax credit.

TOWER KiwiSaver Scheme
You have more questions? view answer close
If you have a query about the TOWER KiwiSaver Scheme that is not answered above, please call us on 0800 379 372, email us at investments@tower.co.nz, or ask us a question by filling in our contact form.
 
TOWER KiwiSaver Scheme
TOWER KiwiSaver Scheme for Employees expand this category
How does it work? view answer close

KiwiSaver works by deducting money straight from your pay and putting it into a fund of your choice. It works like PAYE, and uses the PAYE system to get your money to Inland Revenue.

Your employer is responsible for providing you with information on KiwiSaver. If you are enrolled or sign up they'll manage your contributions and send them through to Inland Revenue to your chosen KiwiSaver scheme. Your employer is currently required to make a minimum contribution to your TOWER KiwiSaver Scheme account of 2% of your gross salary or wages. (subject to certain exceptions, refer to the TOWER KiwiSaver Scheme investment statement for further details). In the 2011 Budget it has been proposed that the minimum employer contribution rate for all new and existing members will rise to 3% from to April 2013.

You have a lot of choice when it comes to KiwiSaver, including who you want to look after your money. If you don't choose a provider, Inland Revenue will choose a default provider for you. Your employer may also choose a provider.

There are six default providers including TOWER, but it's much better for you to choose your own KiwiSaver provider.

If you start a new job you are automatically enrolled in KiwiSaver, however you can opt out between week 2 and week 8 of your employment, and any contributions you've made will be refunded to you.

TOWER KiwiSaver Scheme for employees
Is KiwiSaver compulsory? view answer close
KiwiSaver isn't compulsory, but if you are over 18 and start a new job, and you don't opt out of the scheme – and tell your employer that's what you'd like to do – then you'll be automatically enrolled.
TOWER KiwiSaver Scheme for employees
What is a preferred KiwiSaver provider? view answer close
If you or your employer do not choose which KiwiSaver provider you would like managing your savings, then Inland Revenue will automatically choose one for you. Your employer can choose a KiwiSaver provider as the default KiwiSaver scheme for their employees - this is called a preferred provider. If you don't choose your own KiwiSaver scheme then you will be enrolled in your employer's KiwiSaver scheme.
TOWER KiwiSaver Scheme for employees
How much do I pay? view answer close
If you sign up for KiwiSaver, you'll currently pay either 2%, 4% or 8% of your gross salary or wages. In the 2011 Budget it has been proposed that the minimum contribution rate for all new and existing members will rise to 3% from 1 April 2013.
 
If you are between 18 and the age of eligibility for a retirement benefit from KiwiSaver, the Government will currently contribute 50 cents for every $1 (dollar) you contribute, up to a maximum of $521.43 per year, subject to qualifying criteria.
 
Children: If you are enrolling children in KiwiSaver you choose the contribution amount. There is no minimum contribution requirement; however, if and when they have part time employment and are paid through the PAYE system they will have to contribute at the minimum contribution rate of their gross salary or wages until they become eligible to go on a contributions holiday. The Government does not provide the member tax credit for KiwiSaver members under the age of 18.
TOWER KiwiSaver Scheme for employees
Are there any special benefits? view answer close

When you first enrol in KiwiSaver the Government will give your KiwiSaver scheme a $1,000 kick start to help get you going.

If you are between 18 and the age of eligibility for a retirement benefit from KiwiSaver, the Government will currently contribute 50 cents for every $1 (dollar) you contribute, up to a maximum of $521.43 per year, subject to qualifying criteria.

It is also now compulsory for employers to make contributions into their staff's KiwiSaver Scheme accounts, if you are over 18 years old the current minimum employer contribution rate. In the 2011 Budget it has been proposed that the minimum employee contribution rate for all new and existing members will rise to 3% from 1 April 2013.

Your employer can contribute more than the minimum if they wish.

As long as you meet certain criteria, you can also use your TOWER KiwiSaver Scheme savings to put towards the purchase of your first home.

TOWER KiwiSaver Scheme for employees
What is a contributions holiday? view answer close
If you need to, you can take a holiday from your KiwiSaver Scheme contributions after one year in KiwiSaver. Your contributions holiday can last anywhere from three months to five years, and there is no limit to the number of times you can take one.
 
You can also take a contributions holiday after three months in the scheme if you are suffering financial hardship in accordance with the KiwiSaver Act 2006, as amended.
 
If you're on a contributions holiday, and don't make any contributions, you don't get the member tax credits or your employer contributions.
TOWER KiwiSaver Scheme for employees
What if I'm already in a superannuation scheme? view answer close
If you're already in a superannuation scheme, you can still sign up to KiwiSaver. You can transfer your balance to the TOWER KiwiSaver Scheme or contribute to both. But don't worry- if you're confused, TOWER can help! Contact Us
TOWER KiwiSaver Scheme for employees
When can I cash in? view answer close

KiwiSaver is a long term retirement savings scheme. This means contributions are generally locked in until you're eligible for NZ Super (which is age 65 at the moment), or until you have been a member of a KiwiSaver scheme for five years – whichever is the later ('retirement age').

After that, you can choose to withdraw part or all of your savings as a lump sum, or you can make regular withdrawals, or you can simply continue saving.

You may be able to cash in a portion of your investment in KiwiSaver (which may or may not include the $1000 Government kick-start and member tax credit) prior to reaching retirement age. These circumstances are:

  • Where any Legislation/court order requires a withdrawal to be made
  • For the purchase of a first home (subject to meeting qualifying criteria)
  • Upon your death
  • Where you suffer or are likely to suffer from significant financial hardship, or are suffering from a serious illness and satisfactory evidence has been provided and accepted by the Trustee
  • Where you are permanently emigrating* (no earlier than 1 year after your permanent emigration from New Zealand, satisfactory proof will need to be provided and accepted by the Trustee)

When cashing in your investment, any member tax credits are not payable if your withdrawal is for permanent emigration, or where your permanent residence was outside New Zealand but you had received the member tax credit for that period. You cannot access the $1000 Government kick-start or your member tax credit if you wish to make a withdrawal due to significant financial hardship or for the purchase of your first home. The $1000 Government kick start contribution and member tax credit will be payable on a withdrawal for serious illness. You may not charge or borrow against the security of your KiwiSaver balance.

* Legislation has been passed, which once in effect, will not permit KiwiSaver members to withdraw their balance from the TOWER KiwiSaver Scheme where they permanently emigrate to Australia. Instead, such members will only be able to transfer their scheme entitlement to certain qualifying Australian superannuation schemes. This change is expected to come into effect in late 2011. As at 19 September 2011 no specific date can be provided as the legislation relies on equivalent legislation in Australia being passed. For further information please call TOWER on 0800 379 372.

TOWER KiwiSaver Scheme for employees
What does the TOWER KiwiSaver Scheme offer? view answer close

The TOWER KiwiSaver Scheme offers heaps!

With the TOWER KiwiSaver Scheme you may be eligible for all the benefits of a KiwiSaver scheme. These include:

  • $1,000 kick-start from the Government when you first join KiwiSaver
  • Compulsory employer contributions (subject to certain exceptions)
  • A member tax credit based on a 50 cent subsidy from the Government for each $1 (dollar) you contribute (up to $521.43) paid into your TOWER KiwiSaver Scheme each year (subject to qualifying criteria)
  • First home buyer's deposit subsidy after three years, to a maximum of $5,000 after 5 years' contributions (subject to qualifying criteria)
  • Withdrawal of your and your employer's contributions to purchase your first home after 3 years membership (subject to qualifying criteria).
  • We'll give you five investment choices that are easy to understand and we can provide you with access to other benefits, such as health and life insurance.

You'll also have 24 hour access to information about how your savings are performing, right here through this website!

TOWER KiwiSaver Scheme for employees
What are the investment choices? view answer close
With the TOWER KiwiSaver Scheme you can choose from five investment funds, covering a range of investment profiles.
TOWER KiwiSaver Scheme for employees
What are the features of the TOWER KiwiSaver Scheme? view answer close
The TOWER KiwiSaver Scheme is a Portfolio Investment Entity (PIE).  PIEs have certain tax features that are not available in other forms of investment. Click here to find out more about PIEs.
 
Employer Superannuation Contribution Tax (ESCT) is a tax paid by the employer based on their cash contributions to the employee's superannuation savings. The rate of ESCT payable on these contributions varies depending on the income of the member and is related to individual marginal tax rates.
 
As the TOWER KiwiSaver Scheme is a KiwiSaver Scheme, an ESCT exemption for employer cash contributions currently applies, which is capped at 2% of the gross salary and wages to which the contribution relates (and provided that the employee is contributing at least the same level) up to 31 March 2012. From 1 April 2012 ESCT is payable on all employer contributions, and the amount of employer contributions paid into KiwiSaver will be the net amount after ESCT is deducted.
TOWER KiwiSaver Scheme for employees
What happens next? view answer close
KiwiSaver is an excellent way to start saving for your retirement, and the TOWER KiwiSaver Scheme is a great way to make the most of KiwiSaver.
The TOWER KiwiSaver Scheme offers a range of investment funds, that are designed to suit a diverse range of investors; one point of contact for all your investment needs, and 24 hour access to your investment information.
All that’s left to do is read the investment statement and sign up, and you can do that right here, right now!
So what are you waiting for?
TOWER KiwiSaver Scheme for employees
TOWER KiwiSaver Scheme for Employers expand this category
How does it affect me? view answer close
If you're an employer you will have obligations under the KiwiSaver Act 2006.
 
TOWER can talk to you about your obligations, and we'll give you everything you need to help get your staff into the TOWER KiwiSaver Scheme. If you've already got a workplace superannuation scheme you should call us anyway, because we can still help you.
TOWER KiwiSaver Scheme for employers
What are my obligations? view answer close

As an employer you have to make KiwiSaver, or a complying superannuation scheme, available to all your staff, give them an information pack and pass on their details, such as names, addresses and IRD number to Inland Revenue.

You also need to deduct their contributions from their salary and forward them to Inland Revenue. You also need to contribute to your staff's KiwiSaver schemes (subject to certain exceptions). All contributions are paid to Inland Revenue through the PAYE system.

Currently, employees must contribute a minimum of 2% of their gross salary or wages and, in most cases employers must also contribute a minimum of 2% of their gross salary or wages. In the 2011 Budget it has been proposed that the minimum contribution rate for both employees and employers will rise to 3% from 1 April 2013.

TOWER KiwiSaver Scheme for employers
Why would my staff get into KiwiSaver? view answer close

To start with, when staff first sign up to their first KiwiSaver scheme they'll get a $1,000 kick start from the Government towards their savings, subject to conditions. The Government is also providing up to $521.43 worth of member tax credits each year to employees who meet the qualifying criteria. The member tax credit and kick-start are paid into their KiwiSaver schemes.

It is also compulsory (unless your employee is under 18 or older than the age of eligibility to receive a retirement benefit from KiwiSaver, or is having complying fund member contributions already deducted from their salary) for employers to make contributions on behalf of their staff, meaning employees will save even more.

Of course the most important reason for your staff to get into KiwiSaver is that it's an easy and effective way to get into retirement savings – and the earlier they start, the better off they'll be.

TOWER KiwiSaver Scheme for employers
How much do my staff need to pay? view answer close
Your staff currently need to pay either 2%, 4% or 8% of their gross salary or wages into KiwiSaver. In the 2011 Budget it has been proposed that the minimum contribution rate for both employees and employers will rise to 3% from 1 April 2013.
TOWER KiwiSaver Scheme for employers
What else should I know? view answer close
If you do nothing, and your employee doesn't choose a KiwiSaver provider to manage their savings, Inland Revenue will choose a default KiwiSaver provider for any new staff. There are six default providers including TOWER, but there may be benefits for you and your staff if you choose your own KiwiSaver provider.
TOWER KiwiSaver Scheme for employers
What does the TOWER KiwiSaver Scheme offer employers? view answer close

The TOWER KiwiSaver Scheme offers employers a lot of great benefits.

For a start (because you probably spend enough time administering your business) we'll help you set up access to the TOWER KiwiSaver Scheme, and provide one point of contact for all the questions you and your staff might have.

We'll work with you to make sure the TOWER KiwiSaver Scheme fits with your business. Whether you've got an existing workplace superannuation scheme or you're new to superannuation savings, we can create a solution that's right for you and your staff.

We'll make it easy for your staff to understand all the KiwiSaver benefits they're entitled to, such as the $1,000 kick start and any member tax credits.

We have five investment funds that are professionally managed and easy to understand.

And we can provide you with access to other staff benefits, such as health, life and income protection insurance.

Your staff will have 24 hour access to KiwiSaver information, right here through this site.

Finally, we'll give your employees all the support they need to set up their TOWER KiwiSaver Scheme account, such as annual statements and other financial information to help them. We can also come and present to your staff and explain it all in person if you like.

TOWER KiwiSaver Scheme for employers
What's it going to cost me? view answer close

There are no fees or extra costs in choosing the TOWER KiwiSaver Scheme for your workplace.

If your staff join the TOWER KiwiSaver Scheme, currently you'll need to pay a minimum contribution of 2% into their scheme (subject to certain exceptions). See details under the question "Why would my staff get into KiwiSaver." In the 2011 Budget it has been proposed that the minimum contribution rate for both employees and employers will rise to 3% from 1 April 2013.

TOWER KiwiSaver Scheme for employers
TOWER KiwiSaver Scheme for Minors expand this category
Can my children join KiwiSaver? view answer close
Yes we do accept children into the TOWER KiwiSaver Scheme, and there are no minimum contributions required for children unless they are in paid employment. If they are in paid employment they will be required to contribute at the minimum contribution rate unless they have been a KiwiSaver member for more than one year and take a contributions holiday. You can fill out an application form at the back of the investment statement or sign them up online. Persons under 16 may only be enrolled by all parents/guardians (acting jointly). Persons aged 16 or 17 must co-sign with a parent or guardian.
TOWER KiwiSaver Scheme for minors
Your KiwiSaver rights when you turn 18 view answer close

Provided you are making personal contributions to your TOWER KiwiSaver Scheme account, the Government will contribute on an annual payment basis the KiwiSaver member tax credit (MTC), an amount of 50 cents for every $1 (dollar) you contribute up to a maximum of $10 per week to your TOWER KiwiSaver Scheme account (approximately $521.43 per year).  Your employer will also contribute to your TOWER KiwiSaver Scheme account when your wage or salary is paid. Your employer’s current minimum contribution is 2% of your before-tax annual wage or salary and is paid over and above what you earn from your job. In the 2011 Budget it has been proposed that the minimum employer contribution rate for all new and existing members will rise to 3% from 1 April 2013.  With the power of compound interest, these employer contributions can make a big difference to the amount you save up through your TOWER KiwiSaver Scheme account. Employer contributions are well worth having and you are entitled to receive them under certain conditions.  These benefits are subject to qualifying criteria.

TOWER KiwiSaver Scheme for minors
What do you need to do to get these government and employer KiwiSaver contributions? view answer close

a) The Government’s KiwiSaver member tax credit (MTC)

The Government will automatically contribute your MTC payment after the end of the KiwiSaver financial year (June 30) provided you have made personal contributions within that year and your permanent place of residence is in New Zealand, subject to qualifying criteria.

This MTC payment will match your personal contributions to your TOWER KiwiSaver Scheme account at the rate of 50 cents for every $1 (dollar) you contribute up to $10 per week (if you join the TOWER KiwiSaver Scheme part way through the year you will be entitled to a pro-rata MTC based on the duration of your membership)

To maximise this entitlement, you would need to save the equivalent of $20 per week into your TOWER KiwiSaver Scheme account

You can make this saving by regular contributions (including deductions from wage or salary) or lump sum payments

b) The employer’s KiwiSaver contribution

The employer’s contribution is worth an extra 2% per year of your wage or salary before tax and is paid on top of your earnings from your job (Meaning it is not deducted from your wage or salary). In the 2011 Budget it has been proposed that the minimum employer contribution rate for all new and existing members will rise to 3% from 1 April 2013.

So long as you are currently making personal contributions of at least 2% (proposed to increase to 3% from 1 April 2013) from your wage or salary before tax to your TOWER KiwiSaver Scheme account, the employer’s contribution is payable too whether you are working full time or have a part-time job.

Your employer cannot legally refuse to pay the employer contribution to your TOWER KiwiSaver Scheme account provided you are making your own contributions.

If you are working already or when you start a new job, you can obtain the employer’s  contribution into your TOWER KiwiSaver Scheme account by telling your employer that you want to begin making personal contributions to your TOWER KiwiSaver Scheme account by regular deduction from your wage or salary.

TOWER KiwiSaver Scheme for minors
TOWER KiwiSaver Scheme for the Self Employed or not Employed expand this category
What does KiwiSaver mean for the self employed or not employed? view answer close
The TOWER KiwiSaver Scheme was specifically designed and built for the KiwiSaver environment and it can be an effective investment vehicle for the self employed or the not employed (such as stay-at-home parents).
TOWER KiwiSaver Scheme for the self employed or not employed
I have joined the TOWER KiwiSaver Scheme and am self employed or not employed, how do I contribute and what is the minimum? view answer close
If you are self employed or not employed there is no minimum contribution. However, you can set up a regular payment via direct debit, or alternatively you may make lump sum payments at any time. Please bear in mind if you are over the age of 18 the Government will contribute 50 cents for every $1 (dollar) you contribute (subject to conditions) of up to $521.43 each year.
TOWER KiwiSaver Scheme for the self employed or not employed
What are the benefits of joining the TOWER KiwiSaver Scheme? view answer close

The TOWER KiwiSaver Scheme is an easy way to save through automatic deductions from your bank account. Lump sum payments can also be made at any time.  More importantly the Government has provided incentives which make KiwiSaver a very attractive savings option.

For example: if you are over 18 years old and join now, you have the potential to accumulate an investment of up to $8,800 or more over 5 years, and under current legislation $2600 of that is funded by the Government:

YOUR
CONTRIBUTION

GOVERNMENT
KICKSTART

MEMBER
TAX CREDIT

RUNNING
TOTAL**

Year 1 $1,040 $1,000 $520 $2,560
Year 2 $1,040
$520 $4,120
Year 3 $1,040 $520 $5,680
Year 4 $1,040 $520 $7,240
Year 5 $1,040 $520 $8,800

Total

$5,200

$1,000

$2,600

$8,800

* Based on you paying $1,040 a year (or $86.67 a month) to get the maximum benefit from the Government's member tax credit (subject to meeting qualifying criteria)

** No adjustment has been made for investment returns, fees or taxes. The amounts shown are for illustrative purposes only and are in no way guaranteed.

TOWER KiwiSaver Scheme for the self employed or not employed
Do I get all the KiwiSaver benefits? view answer close

If you are over 18 and are either not employed or are self employed you may be eligible for most of the benefits of a KiwiSaver scheme except for employer contributions. You may be eligible for:

  • $1,000 kick-start from the Government when you first join KiwiSaver
  • A member tax credit based on a 50 cents per $1 (dollar) contribution matching subsidy from the Government (up to $521.43) paid into your TOWER KiwiSaver account each year (subject to qualifying criteria)
  • First home buyer's deposit subsidy after three years of contributing, to a maximum of $5,000 after 5 years' contributions (subject to qualifying criteria)
TOWER KiwiSaver Scheme for the self employed or not employed
How do I join? view answer close

Once you have read the investment statement, there are two ways to join up to the TOWER KiwiSaver Scheme; you can sign up onlineOpens in a new window or download an application formOpens in a new window complete it and send it back to us at Freepost 521, PO Box 1849, Wellington. Contact us for an investment statement or download one hereOpens in a new window.

You will be required to verify your identity to us; follow the requests in the online sign up process or see the application form at the back of the investment statement for full details.

TOWER KiwiSaver Scheme for the self employed or not employed
What are my investment options? view answer close

TOWER KiwiSaver Scheme members get access to five investment funds, covering a range of investment profiles.

The five funds have been selected to provide a range of investment options to suit your needs, and you can choose the one(s) that suits you best.

TOWER KiwiSaver Scheme for the self employed or not employed
How much do I have to pay? view answer close

If you are self employed, or not employed, there is no minimum payment required under the TOWER KiwiSaver Scheme rules, but to maximise the member tax credit benefits (for over 18 year olds and on the basis that you qualify for these benefits), you should contribute $1,040 each full year to 30 June (this can be paid annually, or on a regular basis). You can stop contributions to the TOWER KiwiSaver Scheme at any time.

To contribute on a regular basis, complete the direct debit authority form in the back of the TOWER KiwiSaver Scheme investment statement and send it to TOWER with your completed application form.

TOWER KiwiSaver Scheme for the self employed or not employed
How do I choose which investment fund option is right for me? view answer close

The TOWER KiwiSaver Scheme gives you the choice of five investment funds with differing profiles. Details are in the investment statement and we do recommend that you work through the 'What is your investment profile?' questionnaire in the investment statement to assist you in getting an idea as to the sort of investment that may be the appropriate investment  for you and consult a professional financial adviser.

You can change your investment choice at any time and you may invest in more than one investment fund.

TOWER KiwiSaver Scheme for the self employed or not employed
What now? view answer close
  1. Download and read the TOWER KiwiSaver Scheme investment statement 
  2. Consider your investment profile in the investment statement and consult a professional financial adviser
  3. Have your IRD number handy
  4. Complete the application form onlineOpens in a new window or in the investment statement
  5. If you want to make regular payments, complete a direct debit authority formOpens in a new window
  6. Take a copy of your proof of identity forms
  7. Make any initial contribution payment with a cheque made out to the TOWER KiwiSaver Scheme Main Bank Account.
  8. Compile the above and send to TOWER at Freepost 521, PO Box 1849, Wellington .
TOWER KiwiSaver Scheme for the self employed or not employed
What will TOWER do? view answer close
We will send you confirmation of your enrolment, providing you with information on how to access your TOWER KiwiSaver Scheme account balance details online. We will also notify Inland Revenue of your application to the TOWER KiwiSaver Scheme, and if the TOWER KiwiSaver Scheme is the first KiwiSaver scheme you have joined, Inland Revenue will pay the $1,000 Government kick-start into your TOWER KiwiSaver Scheme account (and will also confirm your application).
TOWER KiwiSaver Scheme for the self employed or not employed
TOWER Vault expand this category
How easy is it for me to enter my personal details in the TOWER Vault? view answer close
Very easy. Enter your customer and contents policy number in the 'sign on' area. Next choose and enter your unique 8 digit password. Now you can either commence entering details or print off a form which you can take with you around the house to list items before returning to the TOWER Vault to record the information you have listed.
TOWER Vault
What kind of information can I store? view answer close
You will find the TOWER Vault Forms clearly laid out by category (whiteware, browngoods etc) as well as location (house, bach etc). Click here for an example.
TOWER Vault
Who else will have access to my information in the TOWER Vault site? view answer close
Provided you do not give your password to anyone else you are the only person who can access your site. Not even TOWER employees can have access. IT IS THEREFORE IMPERATIVE THAT YOU REMEMBER YOUR PASSWORD. However, because no one can guarantee that computer hackers will not be able to access the site we recommend you do not put any information which will identify you such as name, address, or phone numbers into the TOWER Vault.
TOWER Vault
If I list all my items down can I give it to TOWER to enter into my site? view answer close
No, for your security, we do not allow our staff to have access to your Vault file.
TOWER Vault
Can I store attachments or other files? view answer close
No, we do not allow storage of attachments or other files to avoid the risk of identification or storing illegal material on the site.
TOWER Vault
Can a non TOWER Policy holder have a site? view answer close
The TOWER Vault is an exclusive benefit to TOWER Contents Insurance Policy holders. If you are not a TOWER customer or do not have a contents policy you can gain access to the TOWER Vault by purchasing a contents policy from TOWER.
TOWER Vault
How do I list collections of items such as CDs, books or records? view answer close
Rather than having to list every single item in your collection individually, which will be very time consuming, you can make a single entry such as "CD collection" and use the notes field to list all the individual items in your collection. An example of this can be seen on the sample page.
TOWER Vault
How do I get a hard copy of the items I've entered? view answer close
Once you've entered all your assets you can get a hard copy by going to the "Display" page and selecting the Print option from the File menu on your browser. Note that if you wish to print all your entered items at once then you must select the "All Locations" and "All Categories" from the Location and Category selection boxes respectively (on the Display page).
TOWER Vault
Travel Insurance expand this category
Can I buy insurance whilst already on my travel holiday? view answer close
You cannot buy the insurance after your departure from New Zealand.
Cover4Travel
Can I extend a previously purchased policy? view answer close
If you choose to extend your journey you can request for an extension of your policy by calling us +64 9 985 5000. However, any extension to a policy which has commenced will comprise a new policy which will be re-underwritten and have a new premium payable. The terms and conditions of this new policy may vary from your earlier policy.
Cover4Travel
What form of payments am I able to buy a policy with? view answer close
To buy online, you need to pay by credit card. For any other mode of payment please call 0800 808 808. You will be offered a different policy to purchase.
Cover4Travel
Can I get a refund on a purchased policy? view answer close
You can cancel and get a full refund as provided within the seven days Free Look period.
Cover4Travel
Can I make a claim while still on my holiday? view answer close
Yes. However your claim will be settled when you return to New Zealand except for overseas medical claims. At our option we may settle urgent claims while you are overseas.
Cover4Travel
How long do I have after returning from my trip to make my claim? view answer close
As soon as practical and you must keep all purchase receipts to support your claim. For emergency claims, you need to contact us immediately. Note that all medical claims must be approved by us before any treatment is obtained.
Cover4Travel
How do I make a claim? view answer close
You can make a claim by completing the online form, by telephone or by post. For the online form, please see: Claims Page.
Cover4Travel
Am I eligible for insurance if I’m younger than 18 or older than 65? view answer close
No you will not be able to purchase the insurance online. You can call us on 0800 379 372 to discuss other possible arrangements.
Cover4Travel
I don’t have New Zealand citizenship but have permanent residency, am I eligible? view answer close
Yes, you can as long as you and your family (if on a family plan) members that wish to be covered are New Zealand permanent residents.
Cover4Travel
Is there an excess on each claim? view answer close
Yes. An excess of $100 is applicable for each claim event.
Cover4Travel
What sorts of activities are not covered? view answer close
Sporting activities not covered include mountaineering, rock climbing, parachuting, hang or tow gliding, microlite flying, sky diving, paragliding or parasailing, pot holing, bungy jumping, rodeo activities, hunting, competing or racing (other than on foot), white water activities or underwater activities involving the use of artificial breathing apparatus unless an internationally recognised diving qualification is held and professional sporting activity or training, or extreme versions of any sport. For details of exclusions clauses, please refer "General Exclusions" which is in your policy document or here.
Cover4Travel
What if I have further questions or if you have any questions that is not found here? view answer close
Please ring us on 0800 379 372 to talk to one of our insurance consultants.
Cover4Travel