In case of an accident 

Even if we're safe and careful drivers ourselves, motoring conditions over the holiday season bring additional risk of accidents. These are the steps to take if an accident occurs and you are part of it.

1. Stop immediately and give whatever assistance you can to anyone injured.
2. If an injury has occurred, report the accident to the Police, the nearest office of the Ministry of Transport's Road Transport Division, or the Local Body Traffic Department within 24 hours.
3. If there's no injury, you must still give your name and address to the owner or driver of any other vehicle damaged and to the owner of any property damaged.
4. DO NOT admit liability, even if you think you may have been to blame. Your admission could affect your insurance claim!
5. DO NOT offer payment for damage caused.
6. Make sure you get the names, addresses and telephone numbers of drivers involved in the accident and also the names and addresses of their insurance companies and their policy numbers (if available). Other things to note are the make and model of vehicles involved, their colour, registration number and any damage resulting from the accident.
7. If you don't know the name of the driver or owner, report the accident to the Police within 48 hours.
8. If anyone refuses to give essential information, make a note of their registration number and report the matter to the Police. Call the Police immediately if you suspect that any driver involved has been drinking.
9. Check road names and features so that you can make a rough sketch of the scene.
10. Note down the names and addresses of any witnesses and the names and numbers of any police officers in attendance.
11. Telephone our free helpline number 0800 808 808 IMMEDIATELY. The helpline is staffed 24 hours a day, including weekends and public holidays. We will take down the details of the accident and arrange for a claim form to be sent to you immediately. We may also be able to give you some on-the-spot practical advice.

When telephoning our helpline, it is useful if you give us your customer reference number which appears on you Assist Card. If you do not have these details to hand we can still find them quickly through a check on our computer.

If required, an assessor can also telephone you with help and advice. The assessor can arrange for a damaged vehicle to be rescued and towed to a repairer or panel beater of your choice or to a storage yard.