Life, trauma, permanent disability and income protection claims
Depending on the claim being made, we require different types of information. To claim on one of these policies please contact us on 0800 754 754 or email healthandlife@tower.co.nz
Health insurance claims
Before having a surgical procedure we recommend that you obtain pre-approval, so you know that the procedure you require will be covered. You will need to submit a pre-approval request and allow TOWER at least five working days to assess and process your pre-approval request.
Make a claim
Download the claim form and fill out all the sections of the form that apply to the claim you are making. Refer to the table below.
Health Insurance Claim Form (includes application for pre-approval)
Attach the additional information requested in each section of the form that applies, print off the form and sign. Either fax the claim form to 0800 345 134 or post it to:
TOWER Health & Life LimitedPO Box 6547Wellesley StreetAUCKLAND 1141
Once we have received all the information required, we aim to assess and process your claim within five working days. Please note there will be a delay if we have to request additional information.
If you require any assistance please contact us on 0800 754 754.
Section of Claim Form to be completed
Pre-Approval Request
Please remember to attach:
P
*
Payment Request that has not been pre-approved
#
Payment Request that has been pre-approved
Payment Request for GP, Dental, Optical or other Medical Expenses
Payment Request for Specialist Consultation not related to surgery
* Section 3 – About your Representative – please complete if you would like another person or your adviser to be provided with the details of your claims.
# Section 6 – About your refund – only complete this section if you have already paid the health provider and need a refund credited to your bank account.