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Frequently Asked Questions 

 

TOWER KiwiSaver Scheme for Employers expand this category
TOWER KiwiSaver Scheme for employers expand this product
How does it affect me? view answer close
If you're an employer you will have obligations under the KiwiSaver Act 2006.
 
TOWER can talk to you about your obligations, and we'll give you everything you need to help get your staff into the TOWER KiwiSaver Scheme. If you've already got a workplace superannuation scheme you should call us anyway, because we can still help you.
What are my obligations? view answer close

As an employer you have to make KiwiSaver, or a complying superannuation scheme, available to all your staff, give them an information pack and pass on their details, such as names, addresses and IRD number to Inland Revenue.

You also need to deduct their contributions from their salary and forward them to Inland Revenue. You also need to contribute to your staff's KiwiSaver schemes (subject to certain exceptions). All contributions are paid to Inland Revenue through the PAYE system.

Currently, employees must contribute a minimum of 2% of their gross salary or wages and, in most cases employers must also contribute a minimum of 2% of their gross salary or wages. In the 2011 Budget it has been proposed that the minimum contribution rate for both employees and employers will rise to 3% from 1 April 2013.

Why would my staff get into KiwiSaver? view answer close

To start with, when staff first sign up to their first KiwiSaver scheme they'll get a $1,000 kick start from the Government towards their savings, subject to conditions. The Government is also providing up to $521.43 worth of member tax credits each year to employees who meet the qualifying criteria. The member tax credit and kick-start are paid into their KiwiSaver schemes.

It is also compulsory (unless your employee is under 18 or older than the age of eligibility to receive a retirement benefit from KiwiSaver, or is having complying fund member contributions already deducted from their salary) for employers to make contributions on behalf of their staff, meaning employees will save even more.

Of course the most important reason for your staff to get into KiwiSaver is that it's an easy and effective way to get into retirement savings – and the earlier they start, the better off they'll be.

How much do my staff need to pay? view answer close
Your staff currently need to pay either 2%, 4% or 8% of their gross salary or wages into KiwiSaver. In the 2011 Budget it has been proposed that the minimum contribution rate for both employees and employers will rise to 3% from 1 April 2013.
What else should I know? view answer close
If you do nothing, and your employee doesn't choose a KiwiSaver provider to manage their savings, Inland Revenue will choose a default KiwiSaver provider for any new staff. There are six default providers including TOWER, but there may be benefits for you and your staff if you choose your own KiwiSaver provider.
What does the TOWER KiwiSaver Scheme offer employers? view answer close

The TOWER KiwiSaver Scheme offers employers a lot of great benefits.

For a start (because you probably spend enough time administering your business) we'll help you set up access to the TOWER KiwiSaver Scheme, and provide one point of contact for all the questions you and your staff might have.

We'll work with you to make sure the TOWER KiwiSaver Scheme fits with your business. Whether you've got an existing workplace superannuation scheme or you're new to superannuation savings, we can create a solution that's right for you and your staff.

We'll make it easy for your staff to understand all the KiwiSaver benefits they're entitled to, such as the $1,000 kick start and any member tax credits.

We have five investment funds that are professionally managed and easy to understand.

And we can provide you with access to other staff benefits, such as health, life and income protection insurance.

Your staff will have 24 hour access to KiwiSaver information, right here through this site.

Finally, we'll give your employees all the support they need to set up their TOWER KiwiSaver Scheme account, such as annual statements and other financial information to help them. We can also come and present to your staff and explain it all in person if you like.

What's it going to cost me? view answer close

There are no fees or extra costs in choosing the TOWER KiwiSaver Scheme for your workplace.

If your staff join the TOWER KiwiSaver Scheme, currently you'll need to pay a minimum contribution of 2% into their scheme (subject to certain exceptions). See details under the question "Why would my staff get into KiwiSaver." In the 2011 Budget it has been proposed that the minimum contribution rate for both employees and employers will rise to 3% from 1 April 2013.

TOWER KiwiSaver Scheme for Employees expand this category
TOWER KiwiSaver Scheme for employees expand this product
How does it work? view answer close

KiwiSaver works by deducting money straight from your pay and putting it into a fund of your choice. It works like PAYE, and uses the PAYE system to get your money to Inland Revenue.

Your employer is responsible for providing you with information on KiwiSaver. If you are enrolled or sign up they'll manage your contributions and send them through to Inland Revenue to your chosen KiwiSaver scheme. Your employer is currently required to make a minimum contribution to your TOWER KiwiSaver Scheme account of 2% of your gross salary or wages. (subject to certain exceptions, refer to the TOWER KiwiSaver Scheme investment statement for further details). In the 2011 Budget it has been proposed that the minimum employer contribution rate for all new and existing members will rise to 3% from to April 2013.

You have a lot of choice when it comes to KiwiSaver, including who you want to look after your money. If you don't choose a provider, Inland Revenue will choose a default provider for you. Your employer may also choose a provider.

There are six default providers including TOWER, but it's much better for you to choose your own KiwiSaver provider.

If you start a new job you are automatically enrolled in KiwiSaver, however you can opt out between week 2 and week 8 of your employment, and any contributions you've made will be refunded to you.

Is KiwiSaver compulsory? view answer close
KiwiSaver isn't compulsory, but if you are over 18 and start a new job, and you don't opt out of the scheme – and tell your employer that's what you'd like to do – then you'll be automatically enrolled.
What is a preferred KiwiSaver provider? view answer close
If you or your employer do not choose which KiwiSaver provider you would like managing your savings, then Inland Revenue will automatically choose one for you. Your employer can choose a KiwiSaver provider as the default KiwiSaver scheme for their employees - this is called a preferred provider. If you don't choose your own KiwiSaver scheme then you will be enrolled in your employer's KiwiSaver scheme.
How much do I pay? view answer close
If you sign up for KiwiSaver, you'll currently pay either 2%, 4% or 8% of your gross salary or wages. In the 2011 Budget it has been proposed that the minimum contribution rate for all new and existing members will rise to 3% from 1 April 2013.
 
If you are between 18 and the age of eligibility for a retirement benefit from KiwiSaver, the Government will currently contribute 50 cents for every $1 (dollar) you contribute, up to a maximum of $521.43 per year, subject to qualifying criteria.
 
Children: If you are enrolling children in KiwiSaver you choose the contribution amount. There is no minimum contribution requirement; however, if and when they have part time employment and are paid through the PAYE system they will have to contribute at the minimum contribution rate of their gross salary or wages until they become eligible to go on a contributions holiday. The Government does not provide the member tax credit for KiwiSaver members under the age of 18.
Are there any special benefits? view answer close

When you first enrol in KiwiSaver the Government will give your KiwiSaver scheme a $1,000 kick start to help get you going.

If you are between 18 and the age of eligibility for a retirement benefit from KiwiSaver, the Government will currently contribute 50 cents for every $1 (dollar) you contribute, up to a maximum of $521.43 per year, subject to qualifying criteria.

It is also now compulsory for employers to make contributions into their staff's KiwiSaver Scheme accounts, if you are over 18 years old the current minimum employer contribution rate. In the 2011 Budget it has been proposed that the minimum employee contribution rate for all new and existing members will rise to 3% from 1 April 2013.

Your employer can contribute more than the minimum if they wish.

As long as you meet certain criteria, you can also use your TOWER KiwiSaver Scheme savings to put towards the purchase of your first home.

What is a contributions holiday? view answer close
If you need to, you can take a holiday from your KiwiSaver Scheme contributions after one year in KiwiSaver. Your contributions holiday can last anywhere from three months to five years, and there is no limit to the number of times you can take one.
 
You can also take a contributions holiday after three months in the scheme if you are suffering financial hardship in accordance with the KiwiSaver Act 2006, as amended.
 
If you're on a contributions holiday, and don't make any contributions, you don't get the member tax credits or your employer contributions.
What if I'm already in a superannuation scheme? view answer close
If you're already in a superannuation scheme, you can still sign up to KiwiSaver. You can transfer your balance to the TOWER KiwiSaver Scheme or contribute to both. But don't worry- if you're confused, TOWER can help! Contact Us
When can I cash in? view answer close

KiwiSaver is a long term retirement savings scheme. This means contributions are generally locked in until you're eligible for NZ Super (which is age 65 at the moment), or until you have been a member of a KiwiSaver scheme for five years – whichever is the later ('retirement age').

After that, you can choose to withdraw part or all of your savings as a lump sum, or you can make regular withdrawals, or you can simply continue saving.

You may be able to cash in a portion of your investment in KiwiSaver (which may or may not include the $1000 Government kick-start and member tax credit) prior to reaching retirement age. These circumstances are:

  • Where any Legislation/court order requires a withdrawal to be made
  • For the purchase of a first home (subject to meeting qualifying criteria)
  • Upon your death
  • Where you suffer or are likely to suffer from significant financial hardship, or are suffering from a serious illness and satisfactory evidence has been provided and accepted by the Trustee
  • Where you are permanently emigrating* (no earlier than 1 year after your permanent emigration from New Zealand, satisfactory proof will need to be provided and accepted by the Trustee)

When cashing in your investment, any member tax credits are not payable if your withdrawal is for permanent emigration, or where your permanent residence was outside New Zealand but you had received the member tax credit for that period. You cannot access the $1000 Government kick-start or your member tax credit if you wish to make a withdrawal due to significant financial hardship or for the purchase of your first home. The $1000 Government kick start contribution and member tax credit will be payable on a withdrawal for serious illness. You may not charge or borrow against the security of your KiwiSaver balance.

* Legislation has been passed, which once in effect, will not permit KiwiSaver members to withdraw their balance from the TOWER KiwiSaver Scheme where they permanently emigrate to Australia. Instead, such members will only be able to transfer their scheme entitlement to certain qualifying Australian superannuation schemes. This change is expected to come into effect in late 2011. As at 19 September 2011 no specific date can be provided as the legislation relies on equivalent legislation in Australia being passed. For further information please call TOWER on 0800 379 372.

What does the TOWER KiwiSaver Scheme offer? view answer close

The TOWER KiwiSaver Scheme offers heaps!

With the TOWER KiwiSaver Scheme you may be eligible for all the benefits of a KiwiSaver scheme. These include:

  • $1,000 kick-start from the Government when you first join KiwiSaver
  • Compulsory employer contributions (subject to certain exceptions)
  • A member tax credit based on a 50 cent subsidy from the Government for each $1 (dollar) you contribute (up to $521.43) paid into your TOWER KiwiSaver Scheme each year (subject to qualifying criteria)
  • First home buyer's deposit subsidy after three years, to a maximum of $5,000 after 5 years' contributions (subject to qualifying criteria)
  • Withdrawal of your and your employer's contributions to purchase your first home after 3 years membership (subject to qualifying criteria).
  • We'll give you five investment choices that are easy to understand and we can provide you with access to other benefits, such as health and life insurance.

You'll also have 24 hour access to information about how your savings are performing, right here through this website!

What are the investment choices? view answer close
With the TOWER KiwiSaver Scheme you can choose from five investment funds, covering a range of investment profiles.
What are the features of the TOWER KiwiSaver Scheme? view answer close
The TOWER KiwiSaver Scheme is a Portfolio Investment Entity (PIE).  PIEs have certain tax features that are not available in other forms of investment. Click here to find out more about PIEs.
 
Employer Superannuation Contribution Tax (ESCT) is a tax paid by the employer based on their cash contributions to the employee's superannuation savings. The rate of ESCT payable on these contributions varies depending on the income of the member and is related to individual marginal tax rates.
 
As the TOWER KiwiSaver Scheme is a KiwiSaver Scheme, an ESCT exemption for employer cash contributions currently applies, which is capped at 2% of the gross salary and wages to which the contribution relates (and provided that the employee is contributing at least the same level) up to 31 March 2012. From 1 April 2012 ESCT is payable on all employer contributions, and the amount of employer contributions paid into KiwiSaver will be the net amount after ESCT is deducted.
What happens next? view answer close
KiwiSaver is an excellent way to start saving for your retirement, and the TOWER KiwiSaver Scheme is a great way to make the most of KiwiSaver.
The TOWER KiwiSaver Scheme offers a range of investment funds, that are designed to suit a diverse range of investors; one point of contact for all your investment needs, and 24 hour access to your investment information.
All that’s left to do is read the investment statement and sign up, and you can do that right here, right now!
So what are you waiting for?
TOWER KiwiSaver Scheme for the Self Employed or not Employed expand this category
TOWER KiwiSaver Scheme for the self employed or not employed expand this product
What does KiwiSaver mean for the self employed or not employed? view answer close
The TOWER KiwiSaver Scheme was specifically designed and built for the KiwiSaver environment and it can be an effective investment vehicle for the self employed or the not employed (such as stay-at-home parents).
I have joined the TOWER KiwiSaver Scheme and am self employed or not employed, how do I contribute and what is the minimum? view answer close
If you are self employed or not employed there is no minimum contribution. However, you can set up a regular payment via direct debit, or alternatively you may make lump sum payments at any time. Please bear in mind if you are over the age of 18 the Government will contribute 50 cents for every $1 (dollar) you contribute (subject to conditions) of up to $521.43 each year.
What are the benefits of joining the TOWER KiwiSaver Scheme? view answer close

The TOWER KiwiSaver Scheme is an easy way to save through automatic deductions from your bank account. Lump sum payments can also be made at any time.  More importantly the Government has provided incentives which make KiwiSaver a very attractive savings option.

For example: if you are over 18 years old and join now, you have the potential to accumulate an investment of up to $8,800 or more over 5 years, and under current legislation $2600 of that is funded by the Government:

YOUR
CONTRIBUTION

GOVERNMENT
KICKSTART

MEMBER
TAX CREDIT

RUNNING
TOTAL**

Year 1 $1,040 $1,000 $520 $2,560
Year 2 $1,040
$520 $4,120
Year 3 $1,040 $520 $5,680
Year 4 $1,040 $520 $7,240
Year 5 $1,040 $520 $8,800

Total

$5,200

$1,000

$2,600

$8,800

* Based on you paying $1,040 a year (or $86.67 a month) to get the maximum benefit from the Government's member tax credit (subject to meeting qualifying criteria)

** No adjustment has been made for investment returns, fees or taxes. The amounts shown are for illustrative purposes only and are in no way guaranteed.

Do I get all the KiwiSaver benefits? view answer close

If you are over 18 and are either not employed or are self employed you may be eligible for most of the benefits of a KiwiSaver scheme except for employer contributions. You may be eligible for:

  • $1,000 kick-start from the Government when you first join KiwiSaver
  • A member tax credit based on a 50 cents per $1 (dollar) contribution matching subsidy from the Government (up to $521.43) paid into your TOWER KiwiSaver account each year (subject to qualifying criteria)
  • First home buyer's deposit subsidy after three years of contributing, to a maximum of $5,000 after 5 years' contributions (subject to qualifying criteria)
How do I join? view answer close

Once you have read the investment statement, there are two ways to join up to the TOWER KiwiSaver Scheme; you can sign up onlineOpens in a new window or download an application formOpens in a new window complete it and send it back to us at Freepost 521, PO Box 1849, Wellington. Contact us for an investment statement or download one hereOpens in a new window.

You will be required to verify your identity to us; follow the requests in the online sign up process or see the application form at the back of the investment statement for full details.

What are my investment options? view answer close

TOWER KiwiSaver Scheme members get access to five investment funds, covering a range of investment profiles.

The five funds have been selected to provide a range of investment options to suit your needs, and you can choose the one(s) that suits you best.

How much do I have to pay? view answer close

If you are self employed, or not employed, there is no minimum payment required under the TOWER KiwiSaver Scheme rules, but to maximise the member tax credit benefits (for over 18 year olds and on the basis that you qualify for these benefits), you should contribute $1,040 each full year to 30 June (this can be paid annually, or on a regular basis). You can stop contributions to the TOWER KiwiSaver Scheme at any time.

To contribute on a regular basis, complete the direct debit authority form in the back of the TOWER KiwiSaver Scheme investment statement and send it to TOWER with your completed application form.

How do I choose which investment fund option is right for me? view answer close

The TOWER KiwiSaver Scheme gives you the choice of five investment funds with differing profiles. Details are in the investment statement and we do recommend that you work through the 'What is your investment profile?' questionnaire in the investment statement to assist you in getting an idea as to the sort of investment that may be the appropriate investment  for you and consult a professional financial adviser.

You can change your investment choice at any time and you may invest in more than one investment fund.

What now? view answer close
  1. Download and read the TOWER KiwiSaver Scheme investment statement 
  2. Consider your investment profile in the investment statement and consult a professional financial adviser
  3. Have your IRD number handy
  4. Complete the application form onlineOpens in a new window or in the investment statement
  5. If you want to make regular payments, complete a direct debit authority formOpens in a new window
  6. Take a copy of your proof of identity forms
  7. Make any initial contribution payment with a cheque made out to the TOWER KiwiSaver Scheme Main Bank Account.
  8. Compile the above and send to TOWER at Freepost 521, PO Box 1849, Wellington .
What will TOWER do? view answer close
We will send you confirmation of your enrolment, providing you with information on how to access your TOWER KiwiSaver Scheme account balance details online. We will also notify Inland Revenue of your application to the TOWER KiwiSaver Scheme, and if the TOWER KiwiSaver Scheme is the first KiwiSaver scheme you have joined, Inland Revenue will pay the $1,000 Government kick-start into your TOWER KiwiSaver Scheme account (and will also confirm your application).
TOWER KiwiSaver Scheme for Minors expand this category
TOWER KiwiSaver Scheme for minors expand this product
Can my children join KiwiSaver? view answer close
Yes we do accept children into the TOWER KiwiSaver Scheme, and there are no minimum contributions required for children unless they are in paid employment. If they are in paid employment they will be required to contribute at the minimum contribution rate unless they have been a KiwiSaver member for more than one year and take a contributions holiday. You can fill out an application form at the back of the investment statement or sign them up online. Persons under 16 may only be enrolled by all parents/guardians (acting jointly). Persons aged 16 or 17 must co-sign with a parent or guardian.
Your KiwiSaver rights when you turn 18 view answer close

Provided you are making personal contributions to your TOWER KiwiSaver Scheme account, the Government will contribute on an annual payment basis the KiwiSaver member tax credit (MTC), an amount of 50 cents for every $1 (dollar) you contribute up to a maximum of $10 per week to your TOWER KiwiSaver Scheme account (approximately $521.43 per year).  Your employer will also contribute to your TOWER KiwiSaver Scheme account when your wage or salary is paid. Your employer’s current minimum contribution is 2% of your before-tax annual wage or salary and is paid over and above what you earn from your job. In the 2011 Budget it has been proposed that the minimum employer contribution rate for all new and existing members will rise to 3% from 1 April 2013.  With the power of compound interest, these employer contributions can make a big difference to the amount you save up through your TOWER KiwiSaver Scheme account. Employer contributions are well worth having and you are entitled to receive them under certain conditions.  These benefits are subject to qualifying criteria.

What do you need to do to get these government and employer KiwiSaver contributions? view answer close

a) The Government’s KiwiSaver member tax credit (MTC)

The Government will automatically contribute your MTC payment after the end of the KiwiSaver financial year (June 30) provided you have made personal contributions within that year and your permanent place of residence is in New Zealand, subject to qualifying criteria.

This MTC payment will match your personal contributions to your TOWER KiwiSaver Scheme account at the rate of 50 cents for every $1 (dollar) you contribute up to $10 per week (if you join the TOWER KiwiSaver Scheme part way through the year you will be entitled to a pro-rata MTC based on the duration of your membership)

To maximise this entitlement, you would need to save the equivalent of $20 per week into your TOWER KiwiSaver Scheme account

You can make this saving by regular contributions (including deductions from wage or salary) or lump sum payments

b) The employer’s KiwiSaver contribution

The employer’s contribution is worth an extra 2% per year of your wage or salary before tax and is paid on top of your earnings from your job (Meaning it is not deducted from your wage or salary). In the 2011 Budget it has been proposed that the minimum employer contribution rate for all new and existing members will rise to 3% from 1 April 2013.

So long as you are currently making personal contributions of at least 2% (proposed to increase to 3% from 1 April 2013) from your wage or salary before tax to your TOWER KiwiSaver Scheme account, the employer’s contribution is payable too whether you are working full time or have a part-time job.

Your employer cannot legally refuse to pay the employer contribution to your TOWER KiwiSaver Scheme account provided you are making your own contributions.

If you are working already or when you start a new job, you can obtain the employer’s  contribution into your TOWER KiwiSaver Scheme account by telling your employer that you want to begin making personal contributions to your TOWER KiwiSaver Scheme account by regular deduction from your wage or salary.

TOWER KiwiSaver in General expand this category
TOWER KiwiSaver Scheme expand this product
How does it work? view answer close
KiwiSaver works by deducting money straight from your pay and putting it into a fund of your choice. It works like PAYE, and uses the PAYE system to get your money to Inland Revenue.
 
Your employer is responsible for providing you with information on KiwiSaver. If you are enrolled or sign up they'll manage your contributions and send them through to Inland Revenue to your chosen KiwiSaver scheme. Your employer is currently required to make a minimum contribution to your TOWER KiwiSaver Scheme account of 2% of your gross salary or wages. (subject to certain exceptions, refer to the TOWER KiwiSaver Scheme investment statement for further details). In the 2011 Budget it has been proposed  that the minimum employer contribution rate for all new and existing members will rise to 3% from 1 April 2013.
 
You have a lot of choice when it comes to KiwiSaver, including who you want to look after your money. If you don't choose a provider, Inland Revenue will choose a default provider for you. Your employer may also choose a provider.
 
There are six default providers including TOWER, but it's much better for you to choose your own KiwiSaver provider.
If you start a new job you are automatically enrolled in KiwiSaver, however you can opt out between week 2 and week 8 of your employment, and any contributions you've made will be refunded to you.
I am an employee who has recently joined the TOWER KiwiSaver Scheme, each pay day I see contributions deducted from my wages, where do these go? view answer close
After contributions are deducted from your wages, your employer forwards these on to Inland Revenue with their PAYE schedule.

As a new member, your contributions remain at Inland Revenue earning interest for a three month period before being forwarded onto the TOWER KiwiSaver Scheme. The three month period begins on the date that Inland Revenue receive your contributions from your employer, not when the contributions are first deducted from your wages.

After three months, Inland Revenue processes your contributions and forwards them on to TOWER KiwiSaver Scheme. We will then invest those contributions into the investment fund(s) that you have selected, the Balanced Fund if you haven't chosen a fund or the Cash Enhanced Fund if you have been automatically enrolled.  Please note that it usually takes longer than three months before we receive your contributions due to when your employer submits their PAYE schedule and Inland Revenue processing times.

After the initial three month period when Inland Revenue holds your contributions, they will then forward your future contributions to us on a regular basis.

You are able to keep track of contributions paid to Inland Revenue (but not forwarded to TOWER) by visiting www.kiwisaver.govt.nz.
Is it compulsory for my employer to make contributions to my TOWER KiwiSaver Scheme? And how much is it? view answer close
Your employer is required to contribute to your TOWER KiwiSaver Scheme if:
  • You're 18 or over, and under the age of eligibilty to receive a retirement benefit from KiwiSaver.
  • Contributions to KiwiSaver are being deducted from your salary or wages.
  • You aren't having complying member contributions already deducted from your salary or wages in relation to a complying superannuation scheme.
Your employer must contribute a current minimum of 2% of what you earn to your TOWER KiwiSaver Scheme account. In the 2011 Budget it has been proposed that the minimum employer contribution rate for all new and existing members will rise to 3% from to April 2013. There are some exceptions to this. Your employer may offset contributions made to a qualifying superannuation scheme, and if you are under 18 (or over 65 or have been a KiwiSaver member for over 5 years, whichever is later), it is not compulsory for your employer to contribute to your account.
My contributions have been credited to my account, but my employer contributions haven't. view answer close
Inland Revenue is required to transfer your member contributions deducted from salary or paid by your employer to the TOWER KiwiSaver Scheme as they receive them (after the first three months). Employer contributions are not transferred until Inland Revenue has reconciled your employer's monthly schedule. If there are issues with the schedule, the employer contributions will be delayed.
Only a small amount of my total contributions have been paid to the TOWER KiwiSaver Scheme, where are the rest? view answer close
When contributing as an employee, all contributions go to Inland Revenue before being received by TOWER. Inland Revenue process these contributions and forward them to TOWER.
From time to time Inland Revenue experience delays with their processing. If you have contributions that have been delayed call Inland Revenue on 0800 549 472 (0800 KIWISAVER), or 04 978 0800 if using a cellphone.
Do I have to send verification of my identity? view answer close
If your employer has not provided TOWER confirmation of your identity, yes. It is a legal requirement that identification is verified for all our members.
I have been defaulted to the TOWER KiwiSaver Scheme but I want to choose another provider, what do I do? view answer close
You will need to advise your chosen provider that you have been defaulted to TOWER and complete their application form. They will send TOWER a request to transfer your KiwiSaver funds, which will initiate the transfer process.
I selected TOWER as my provider but have been defaulted to another provider, what do I do? view answer close
You will need to contact TOWER and advise this. We will then send a transfer request to the provider you have defaulted to, which will initiate the transfer process.
Can I transfer my money from other superannuation/investment schemes? view answer close
Yes, you can transfer your money from other schemes subject to their transfer rules. Here's what to do:
  • Make sure that your existing investment schemes trust deed allows transfers to a registered KiwiSaver scheme. You can check this by asking your existing scheme administrator.
  • Check to see what the terms of transferring out are. i.e. fees, penalties etc.
  • If you are happy with the terms and you can transfer your funds, simply fill in our transfer form and send to TOWER.
We will contact your existing scheme and arrange for the transfer of funds.
 
Can I transfer a UK pension to KiwiSaver? view answer close
While UK pensions cannot be transferred to the TOWER KiwiSaver Scheme, TOWER has a superannuation scheme, TOWER LifeSaver, that allows for UK pensions. Please contact us to obtain a copy of the TOWER LifeSaver investment statement and for details on transferring funds from UK pensions.
Can I change my mind about my payments? view answer close
When you have been with KiwiSaver for 12 months, you can apply to stop your payments for between three months and five years. This is called a contributions holiday, and there is no limit to the number of times you do this. You can also currently switch between the 2%, 4% and 8% contributions from your salary, no more than once every 3 months. In the 2011 Budget it has been proposed that the 2% contribution rate for all new and existing members will rise to 3% from 1 April 2013.
How can my KiwiSaver funds help me with buying my first home? view answer close

Subject to qualifying criteria, if you want to buy your first home and intend to live in it (i.e. not rent it out) you can use the KiwiSaver funds you've accumulated to help purchase your first home once you have been a KiwiSaver member for at least three years. (Note the $1,000 kick start and Member Tax Credits are not able to be withdrawn for this facility). Not only can you make a one-off withdrawal of your funds to help buy your first home, but after 3 years of contributing you may also be entitled to a first home deposit subsidy from the Government of $1,000 for each year you have been contributing.  The maximum available subsidy is $5,000 after 5 years of contributing.

There are certain qualifying criteria for the first home deposit subsidy. This is administered by Housing New Zealand. The current qualifying criteria can be found at the Housing New Zealand website http://www.hnzc.co.nz/hnzc/web/rent-buy-or-own/buying-your-first-home-with-kiwisaver/buying-your-first-home-with-kiwisaver_home.htm

What is a Prescribed Investor Rate (PIR)? view answer close
The rate at which your investment income is taxed. For more information on PIR's please visit www.tower.co.nz/pircalculator
What is the Member Tax Credit? view answer close

The member tax credit is a Government contribution into your KiwiSaver Scheme.

For individuals able to permanently reside, and resident in New Zealand, aged between 18 and the age at which they can access their KiwiSaver savings, the Government will contribute 50 cents for every $1 (dollar) you contribute up to a maximum of $10 per week (approximately $521.43 per annum) and pay this as a lump sum into your TOWER KiwiSaver Scheme account as at 30 June each year, subject to qualifying criteria.

The amount of the tax credit you are eligible to receive depends on when you joined KiwiSaver and how much you contribute. For example if you joined halfway through the KiwiSaver year (1 January) and made a contribution you would be eligible to receive half of the member tax credit.

You have more questions? view answer close
If you have a query about the TOWER KiwiSaver Scheme that is not answered above, please call us on 0800 379 372, email us at investments@tower.co.nz, or ask us a question by filling in our contact form.
 
TOWER Cash 4 Schools expand this category
TOWER Cash 4 Schools expand this product
What is TOWER Cash 4 Schools? view answer close
Cash 4 Schools is a fantastic initiative from TOWER, designed to help New Zealand schools reach their full potential. Schools will receive a $20 donation from TOWER** for each new person who signs up or transfers to the TOWER KiwiSaver Scheme and nominates a school, as well as an ongoing donation based on a percentage of what you have in your TOWER KiwiSaver Scheme account (currently equivalent to $5.00 p.a. per $10,000 invested for each member who participates in the programme)**.

It’s really that simple.
How does the ongoing donation work? view answer close
Each year TOWER will donate an amount equivalent to 0.05% of your TOWER KiwiSaver Scheme account balance to your nominated school (see Terms and Conditions below). As your TOWER KiwiSaver Scheme account balance grows a larger amount is donated to your nominated school by TOWER**. If your family, other families and community members also sign up and nominate your school, then the donation will be paid for them too.
Who pays for the donations? view answer close
TOWER** pays for both the $20 sign up donation and the ongoing donation to the nominated school. Neither you, nor the TOWER KiwiSaver Scheme, or its Trustee, will have to pay the donation . There are no extra charges to you as a member of the TOWER KiwiSaver Scheme. So not only will you get all the benefits of investing through TOWER, but now you will also get the satisfaction of knowing your decision to choose the TOWER KiwiSaver Scheme is directly helping your nominated school.
Can I also sign up my children? view answer close
Absolutely.  All persons eligible to join the TOWER KiwiSaver Scheme, including children can participate in the Cash 4 Schools programme. KiwiSaver is a great way for children to start learning about money and the benefits of saving.

Please note that when signing up a child, the legal guardian must sign the application form. Persons under 16 may only be enrolled by all parents/guardians (acting jointly). Persons aged 16 or 17 must co-sign with a parent or guardian.
Is signing up my children a life sentence for them? view answer close

No. KiwiSaver is not a life sentence!

Some parents have held off from signing their children up to KiwiSaver because they think they are committing their children to making contributions until retirement age. Well, there's good news here. Although children in a part time job will have to contribute at the minimum contribution rate, with the TOWER KiwiSaver Scheme, if the children are not earning a salary or wage they will not have to make regular contributions to their TOWER KiwiSaver Scheme account. In addition, each KiwiSaver member can apply to take a contributions holiday after 12 months membership. Therefore, the sooner they join, the sooner they can take advantage of the benefits of KiwiSaver.

Remember, children get the one-off $1,000 Government kick-start when they first join too! Kick start your children's KiwiSaver account today!

To sign up a child you must be the child's legal guardian.
Can family members or friends who are not associated with my nominated school participate? view answer close
Yes they can. Should they choose to join or transfer to the TOWER KiwiSaver Scheme, they too can nominate a school in the same way you do and the donations will continue to grow!
I have already joined KiwiSaver with TOWER, can I participate? view answer close
Yes you can. By completing the school nomination formOpens in a new window you can choose the school that you wish the ongoing donation to be paid to. Note that the initial $20 donation is not payable in this circumstance, only the 0.05% ongoing donation payment applies to existing TOWER KiwiSaver Scheme members who choose to participate in the Cash 4 Schools programme. 

Nominate Your School Opens in a new window
I have joined KiwiSaver through another provider, can I participate? view answer close
Yes you can. All you need to do to transfer to the TOWER KiwiSaver Scheme is to read the investment statementOpens in a new window, complete the application formOpens in a new window and state that you are already an existing KiwiSaver member (remember to nominate your school in this process!). TOWER will automatically arrange for the transfer of your KiwiSaver account from your existing provider, nothing more is required.
 
How do I sign up with TOWER? view answer close
You are able to sign up for the TOWER KiwiSaver Scheme either online or by completing an application form (you'll find one in the investment statement). The investment statementOpens in a new window, contains all the information you will need to make your decisions. Please read it carefully before completing your application. If you sign up online, you will automatically download a copy of the investment statement as part of the sign up process.
How do I nominate my school? view answer close

If you sign up by completing a physical copy of the application formOpens in a new window, nominate your school by inserting the school name in full in section 9 (School Nomination) of the form.

When signing up online enter the name of your school in full, under the section headed up Adviser Details.

If you are already in the TOWER KiwiSaver Scheme, and want to nominate a school, or wish to change your nominated school, please complete this formOpens in a new window.

Note: It is important that you clearly write the full name of your chosen school. This way you will make sure we know who you want us to be donating money too!

There are so many reasons to join the TOWER KiwiSaver Scheme, and TOWER has just given you one more. If you have any questions at all about our Cash 4 Schools programme, or to obtain a copy of the TOWER KiwiSaver Scheme investment statement contact us or call 0800 379 372 and we'll be happy to help.

School Registration Form Opens in a new window

**Terms and Conditions view answer close
New and existing members of the TOWER KiwiSaver Scheme are eligible to nominate a school under the TOWER Cash 4 Schools programme, subject to the following Terms and Conditions:
  1. Following registration to the TOWER Cash 4 Schools programme, TOWER Managed Funds Limited, or another member of the TOWER group (TOWER), will provide a quarterly donation to the school equal to 0.05% pa. of funds under management for those TOWER KiwiSaver members who have nominated a school, provided that the quarterly donation payment is $50 or more. If the donation amount due to the school is below $50, the donation will be held until the next donation date, or until such time as the donation amount exceeds $50.
  2. TOWER Managed Funds Limited, or another member of TOWER, will make a $20 one-off donation to the school for each TOWER KiwiSaver Scheme member that nominates the school as their beneficiary. The $20 donation will only be made for those members who are not already a member of the TOWER KiwiSaver Scheme.
  3. No additional money is payable by the members, the Trustee, or the TOWER KiwiSaver Scheme.
  4. TOWER reserves the right to review and amend these terms and conditions at any time.