What our customers are saying

Pleasant and friendly and appeared to ensure I was happy with the transaction.
25 January 2017
Lance suggested ways on how to save me more money. That really impressed me because I initially thought sales people are just after the sales they make.
25 January 2017
The person who called me was outstandingly and refreshingly friendly, informative, clear and concise.
25 January 2017
She made everything professional, she was very calm and relaxed which helped me to remain calm x
25 January 2017
The consultant I spoke with (Gregory) was professional, friendly and very helpful in explaining what iunsurance I needed and why (using vehicle for business and private).
25 January 2017
Jamie was an excellent representative of Tower. He was knowledgible, friendly and very helpful.
24 January 2017
I could tell he was giving me the best effort it was clear he was trieing hard to please which i appreciated very much and also to keep on a friendly manner...totally recommend ...
24 January 2017
Thank you Tower .. we are very happy with your service (and final outcome) and now we just wait for the completion & installation of the work / area that needs to be repaired Best wishes for a super smooth 2017.
24 January 2017
Immediate identification of the person to whom I was speaking; intelligible English spoken,clarty and precision in words, and warm courtesy
24 January 2017
Because I have had insurance cover for House, Contents and Motor Vehicles with Tower (previously with National Insurance) for the last 54 years and have been satisfied with the service they provide.
24 January 2017
Good stuff. It is obvious that you train your staff well, it was and is a pleasure to do business with you. I hope we never have to make a claim, but in the unlikely event we have too, then I hope we are treated with the same respect we got from Stephanie. Thank you.
24 January 2017
This was the first time I've made a claim, and the process was much simpler than I expected!
23 January 2017
I was very pleasantly surprised! Thank you again for resolving this issue so quickly and easily!
23 January 2017
Checked if we had other policies and linked them together, then checked for if we should be getting a multiple policy discount, and backdated it.
23 January 2017
Impressed with getting call for acceptance of claim on Boxing Day, and with general speed and efficiency.
23 January 2017
I couldn't think what my reference number was on the wedsite. Thats why I chose to call the 080 number. ???? Silly me - Anu helped it was our policy numbers.
21 January 2017
Paul was lovely, because of the EQ I've been working remotely & had run out of data to look up the number for the breakdown service. He made me laugh when he said 'don't worry I have 20GB of data and still run out' This made me laugh and feel a lot better. Thanks :)
20 January 2017
Thanks Tower, you were by far the best price in the market and we are happy to have multiple policies with you. Hopefully we never have to claim on one, but happy to know we are in good hands if we do.
20 January 2017
It is very enjoyable to call (l don't have a computer) and having people taking their time to help you. Thank you for that.
20 January 2017
The whole process was just made so easy by your helpful Customer Service person handling my query.
19 January 2017
As I have previously explained, she was extremely courteous and helpful, and obviously has a great knowledge of what she is dealing with. Made my experience extremely seamless and hassle-free. A great asset to Tower Insurance.
19 January 2017
Thank you for providing me with exceptionally priced travel insurance and giving me that peace of mind that I was adequately covered. Ill definitely be using Tower again.
19 January 2017
So friendly and knowledgeable and had the information for me straight away. At this stressful time (earthquakes and trying to buy insurance), she made it seem very simple!!!
19 January 2017
Good to have good staff who are on to it. Happy to be a Tower customer.
18 January 2017
Exccellent customer service and prompt payment following the claim, we are relaly impressed - thank you.
18 January 2017
The girl I spoke with was very helpful and explained everything simply for me.
22 December 2016
Working directly with the panel beater made the whole process a lot easier.
22 December 2016
Very happy with Tower Insurance during my first year service excellent service. wishing you all a wonderful Christmas and a Happy New year.
22 December 2016
She sounded interested in what I had to say, quickly accessed the data she needed to answer my question, and resolved the matter quickly. Then, as promised, she immediately followed up with a confirmation email.
21 December 2016
Everything, she was empathetic, helpful, polite, funny, spoke to me - not at me just a pleasurable experience and any time I need to ring I will be asking to speak with her. Wonderful, warm, genuine person! You really should hire more like her!
21 December 2016
I have always had good experiences with Tower. Thank you
21 December 2016
My claim for one lost hearing aid was done very rapidly
21 December 2016
It was his customer service skills that exceeded my expectations. I would not ever consider leaving tower insurance because of the way he was able to help me with a traumatic issue for me. Just amazing.
20 December 2016
Thank you Tower for covering my insurance. To all staff at Tower I hope everyone has A very Merry Christmas and a Joyous New Year.
20 December 2016
He really knew his stuff and raised issues I hadn't even considered. I was impressed by him and how quickly he delivered.
20 December 2016
She was friendly and efficient and understood immediately what I was asking for, and she arranged the 3 days cover without any problems.
20 December 2016
Followed up after the job was finished with the panel beater and asked if I was satisfied. Appreciated the personal touch. Thank you.
19 December 2016
Its a shame that it costs more in auckland to insure things
19 December 2016
It was an awesome experience to have the claim sorted without any hassle. Thanks to the team at Tower
19 December 2016
Tower have been exceptional to us, especially when we had a car stolen and written off. I listen to other people's experiences and the run around that they get, and tell them they need to change to Tower. Our experience was great.
17 December 2016