Welcome to Tower

We look forward to continuing to cover you for the things you love.

Frequently Asked Questions

These Frequently Asked Questions (FAQs) are here to help guide you through the change.

Your ANZ insurance has been underwritten by Tower for many years. ANZ and Tower are focused on ensuring customers can benefit from the latest products and services that Tower offers. Both parties believe that the best way to achieve this is for you to be directly insured with Tower. ANZ and Tower have therefore agreed that Tower will service you directly from Friday 12 March 2021.

From 12 March, Tower will manage all aspects of your insurance directly. Where previously you’ve received related communications from ANZ, these will now come directly from Tower. ANZ is no longer involved. This does not affect any of your banking arrangements or other insurance policies you may have with ANZ.

Yes, you are still covered and Tower will continue to manage your existing policy directly. Your current cover benefits and exclusions, policy history and payment arrangements will remain the same until your renewal. Rest assured you will continue to benefit from a multi-policy and no-claims discount, if applicable.

ANZ/Tower policies will no longer be available. At renewal, you will be offered an equivalent Tower policy.

You don’t need to do anything. Your current cover benefits and exclusions, policy history and payment arrangements will remain the same until renewal. Rest assured you will continue to benefit from a multi-policy and no-claims discount, if applicable. The support from Tower will also remain unchanged.

Due to the timing of the change, if your renewal falls in March 2021, we would have already sent your renewal documents on ANZ letterhead for your next period of insurance. You will continue with the benefits and cover outlined in those documents, until your next renewal date.

Yes, your ANZ/Tower policy will change to a Tower policy.

Changes to your policy will be communicated to you in detail before your renewal.

Dependent on your Tower policy, some or all of the below may apply:

  • The ability to earn Airpoints Dollars™ on eligible policies1
  • Our latest plain language, WriteMark™ approved policies so you can easily understand what you’re covered for.
  • Convenient payment options to suit you.
  • Getting your renewal documents via email.
  • Access to GoCarma, the app that rewards safer drivers.
  • My Tower, the easy-to-use, self-service portal where you can manage your insurance anytime and anywhere.

There will be no immediate change to your insurance premiums as a result of this change.

As your policy continues to be underwritten by Tower, the support you receive from us will remain the same. This means if there's anything you need, you can follow the same process as you would normally:

  • If you need to make a claim, go to tower.co.nz/claim to lodge this online or call us on 0800 100 660.
  • If you need to make a change to your policy or update your contact details, you can call us on 0800 100 660.

Your existing claim will continue to be managed as normal by Tower.

No, there is no need for you to do anything. Your payments will continue as usual. The only difference is there may be a change to how the payment is referenced on your statement.

Yes, there is no change to your multi-policy discount or no claims bonus.

To speak to someone specifically about this change, call us on 0800 005 711 or email us at assistance@tower.co.nz.