Q. How do I get started?
A. You can download the SmartDriver app from the App Store (iPhones) or Google Play (Android phones). Once downloaded, open your SmartDriver app, push the Start button while your vehicle is still stationary and go for a drive. Don’t be distracted by your phone while you’re driving. Once you have completed your trip, push the Stop button. Alternatively you can enable ‘auto trip capture’ in the settings menu. This will automatically detect when you’re moving, and log trips for you. The app will then provide you with feedback on your driving performance and any achievements you've earned.
Q. Where do I position my phone when driving?
A. For the best results and to ensure we give you a score which most accurately reflects your driving, we recommend you use an in-car cradle or place the phone in a stable position on your dashboard.
Q. Is it safe to use SmartDriver while driving?
A. SmartDriver is designed so that you don’t need to use the app while driving. You can either manually press the ‘Start’ and ‘Stop’ buttons before and after your trip, or enable ‘auto trip capture’ to do this automatically. We recommend you leave your phone alone and fully concentrate on the road.
Q. Can I still use my phone while the SmartDriver app is running?
A. SmartDriver will run in the background while you are using other apps or while making and receiving calls. The app will also continue to work even if your phone goes into screen lock mode. Some phones may shut down if too many apps are open at the same time. Again, we recommend you leave your phone alone and fully concentrate on the road.
Q. Do I need a mobile phone signal / GPS signal?
A. You don't need a mobile phone signal to use the app but you need to have the GPS function of your smartphone on.
Q. How does the app use my phone sensors to calculate my route?
A. The app uses a series of sophisticated GPS validation and scoring routines and every GPS point is evaluated based on a number of factors with weightings that are applied to specific criteria. You will need to enable SmartDriver to use your current location in order for the app to record your trips.
Q. Do I need mobile data to use the SmartDriver app?
A. No. If you do not have a mobile data plan, your data will be held securely and uploaded as soon as you are back within WiFi signal. If you do have mobile data but wish to not use it for SmartDriver, you can enable ‘WiFi only uploads’ in the settings menu. Trips will still be logged using GPS, but won’t be uploaded until you have a WiFi signal.
Q. Do I need to create an account to use the app?
A. You don’t need to create an account to see your trip feedback or earn achievements. But you will need to create an account to receive your SmartDriver score and potential savings on your motor premium, review your trip history or participate on the leaderboards. Also, if you decide to take out a TOWER motor insurance policy
, you will need to have an account so TOWER can verify your SmartDriver score. An account only takes a minute to create while you’re in the app – just look for ‘Account’ in the main menu.
Q. How does SmartDriver impact my phone’s battery life?
A. SmartDriver will use approximately the same amount of battery life as map or navigation apps. If you are planning a long journey, make sure you have a full battery before you start and consider using an in car charger.
Q. How much of my data plan will SmartDriver use?
A. The SmartDriver app collects data in its simplest form to avoid data overuse. For each trip you log, the data transfer is approximately equal to downloading three songs or a text only email. On average, the app will transmit approximately 0.5MB of data per average trip. If you have mobile data but wish to not use it for SmartDriver, you can enable ‘WiFi only uploads’ in the settings menu. Trips will still be logged using GPS, but won’t be uploaded until you have a WiFi signal.
Q: Can I keep using the app after I get a driver score?
A. Yes. Simply select 'Start again’ from the main menu. You will be able to complete another 150km and claim any discount you earn. If you do try again and you don’t increase your discount, any previous discount you’ve earned can still be claimed, you simply choose the highest SmartDriver discount earned to claim.
Q: My score was low and didn’t qualify for savings. Can I complete another 150km?
A. Yes. Simply select 'Start again’ from the main menu. You will be able to complete another 150km and claim any increased discount you earn. If you do try again, you simply choose the highest SmartDriver discount earned to claim.
Q: What is the minimum speed threshold?
A. At some point during each trip you need to reach a minimum speed of 40km per hour. If you don’t, that particular trip won’t contribute to your 150km.