Earthquake claims

Below are guidelines on how to make your claim.
Customers with general insurance claims, including house, contents, and car, please complete an online claim form below.

Customers wishing to lodge their insurance claim online

We have signed an agreement with the Earthquake Commission (EQC), which means there is now a simpler process in place for settling insurance claims resulting from the 14th November sequence of earthquakes. The agreement means that Tower is now able to manage your house and contents claims, irrespective of whether they are under, or over, the usual EQC cap of $20,000 for contents and $100,000 for house claims. This means you’ll now have one point of contact for your house and contents claims. Please note that EQC will continue to assess land damage as land is not covered by private insurance policies.

I have a Kaikoura Earthquake claim and have suffered further damage as a result of an aftershock, what do I do?

If you had a previous claim from the Kaikoura Earthquake and have further damage from a subsequent aftershock then you will need to lodge a new claim, please call us on 0800 379 372 and press option 1 or complete the online claim form here. Please remember you have only 90 days from the date of the aftershock to lodge your claim.

I do not have a previous Kaikoura Earthquake claim but my house has now suffered damage as a result of an aftershock, what do I do?

If your property has suffered damage as a result of a recent aftershock and you do not already have a claim from the Kaikoura Earthquake, then you will need to lodge a new claim directly with EQC, please call EQC on 0800 326 243. Please remember you have only 90 days from the date of the aftershock to lodge your claim.