Every day we aim to make all our customers feel special, so this year with Christmas spirit in mind, we thought we would step outside our traditional claims procedure for one day to make a few lucky Tower customers feel EXTRA special.
With three deserving customers having put in a claim within a tight timeframe, the Amazing Claims Experience team dressed as Santa and his elves, set about settling each claim by organising replacement items. They also did research on each customer to establish who they were spending Christmas with and a bit about their family so they could purchase special gifts for everyone.
Turning up at each customer’s house, Santa and his elves delivered what was a spectacular Amazing Claims Experience with each customer overwhelmed with Tower’s special Christmas cheer.
Check out this fantastic video showing what a little bit of planning, caring and getting into the Christmas spirit can do.