How much will my refund be?
Your refund is calculated based on a 45% reduction to the value of your motor premium for the period 24 March 2020 to 13 May 2020. This is based on the lower motor claims costs we saw during the COVID-19 lockdown period. All amounts include GST, but exclude fees, levies and the RoadWise® optional benefit.
If you have several eligible motor policies for which you paid insurance premiums between 24 March and 13 May (inclusive), you’ll receive a refund for all policies.
The refund for each of your policies will show separately on your bank statement with the policy number as the payment reference, so you can easily see the refund amount for each policy. You can find the policy number on your latest renewal email or communication from us.