An outbreak of the Coronavirus has occurred in China and has spread to other parts of the world. There are now restrictions to entering and exiting a number of countries. On 26 March, the New Zealand government upgraded the alert status of all other countries to ‘Do Not Travel’. This means you should not travel overseas to any other country at this time.
For current news and information, see safetravel.govt.nz
What this means for your travel insurance
There is no cover for claims related to the Novel-Coronavirus (COVID-19).
There is a general exclusion in your policy which excludes cover for any loss, damage, liability or claims related to a pandemic or epidemic.
There is also a general exclusion in your policy which excludes cover for travel booked after the New Zealand government has upgraded the advisory status of a country to ‘Do Not Travel’.
If you've already booked travel or are currently travelling, we recommend that you contact your travel agent, airline, hotel and tour providers to discuss potential options to change, delay or cancel your trip. Some travel service providers may offer penalty-free options to change travel arrangements.
If you have an emergency, please contact our Emergency Assistance Team as soon as possible on +64 9 985 5000.