Enjoy more with Tower
We look forward to continuing to cover the things you love and giving you even more benefits to enjoy.
Welcome to Tower
TSB’s been working with Tower to bring you great insurance – but now Tower’s taking the reins, from the 31st of August, to make things easier for you. Don’t worry, nothing about your cover will change – you’ll still have the same team looking after your policies.
We're Kiwi born and bred
Starting out in Dunedin, we've grown to care for 9 countries across the Pacific too. We have local teams ready to help out if something goes wrong.
Save up to 20% with our multi-policy discount
You can save up to 20% when you buy multiple car, house, contents, landlord or boat policies. Ts&Cs apply.
We're forward thinking
We're relentless about progress and moving forward. We're reinventing insurance for the modern day world by using innovation and data to transform the way we do things for our people, customers and communities.
Claim or manage your insurance 24/7
My Tower is our easy-to-use online self-service portal. So you can update, claim and manage your insurance quickly online.
Frequently Asked Questions
Your TSB insurance has been underwritten by Tower for many years. TSB and Tower are focused on ensuring customers can benefit from the latest products and services that Tower offers. Both parties believe that the best way to achieve this is for you to be directly insured with Tower. TSB and Tower have therefore agreed that Tower will look after your insurance directly from Wednesday 31 August 2022.
From 31 August 2022, Tower will manage all aspects of your insurance directly. Where previously you’ve received related communications from TSB, these will now come directly from Tower. This does not affect any of your banking arrangements or other insurance policies you may have with TSB.
Yes, you are still covered and Tower will continue to manage your existing policy directly. Your current cover, benefits and exclusions, policy history and payment arrangements will remain the same after 31 August 2022. Rest assured you will continue to benefit from a multi-policy1 and no-claims discount2, if applicable. If you have a TSB staff discount, please refer to the communications you've received from Tower for any changes.
TSB/Tower policies will no longer be available. On 31 August 2022, your TSB/Tower policy will become a Tower policy, you will still have the same cover.
You don’t need to do anything. Your current cover benefits and exclusions, policy history and payment arrangements will remain the same after 31 August 2022. Rest assured you will continue to benefit from a multi-policy1 and no-claims discount2, if applicable. The support from Tower will also remain unchanged.
Due to the timing of the change, if your renewal falls in September 2022, we would have already sent your renewal documents on TSB letterhead for your next period of insurance. You will continue with the benefits and cover outlined in those documents, until your next renewal date.
Your TSB/Tower policy will change to a Tower policy on 31 August 2022. There are no other changes to your policy.
Dependent on your Tower policy, some or all of the below may apply:
- My Tower, the easy-to-use, self-service portal where you can manage your insurance anytime and anywhere.
- Our latest plain language, WriteMark™ approved policies so you can easily understand what you’re covered for.
- Convenient payment options to suit you.
- Access to GoCarma, the app that rewards safer drivers.³
There will be no immediate change to your insurance premiums as a result of this change.
As your policy continues to be underwritten by Tower, the support you receive from us will remain the same. This means if there's anything you need, you can follow the same process as you would normally:
- If you need to make a claim, go to tower.co.nz/claim to lodge this online or call us on 0800 379 372.
- If you need to make a change to your policy or update your contact details, you can log in to My Tower or call us on 0800 379 372.
Your existing claim will continue to be managed as normal by Tower.
No, there is no need for you to do anything. Your payments will continue as usual. The only difference is there may be a change to how the payment is referenced on your statement.
Yes, there is no change to your multi-policy discount1 or no claims bonus2.
To speak to someone specifically about this change, call us on 0800 379 372.
