Canterbury earthquake update

Confirmation of Tower Insurance's position regarding the Limitation Act 2010

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Tower is focused on settling our customers' claims as quickly as possible to allow them to move forward. We aim to treat our customers fairly and respectfully, and to settle claims as quickly as possible in an open and honest way. To date we have received claims covering 11,148 properties.

Tower continues to make good progress across all claim types with 98% of all claims settled and closed. 

Cash settlements give customers the ability to manage their own rebuild or repair, or to purchase a new home.

Our progress is summarised in the tables below. There are also a number of videos below of customer feedback and innovative techniques that we've used to help our customers.

Customer property status as at May 2018 for all claims

By properties Total properties in category % Settled*  % Settled or underway Total settled or underway  Work completed Cash settled**  In construction  Pre construction
Rebuilds 1,073 99% 100% 1,071 287 779 - 5
Major repairs1 1,531 89% 98% 1,508 453 910 2 143
Multi units2
347 87% 99% 345  189 114 10 32
Minor repairs3 6,445 100% 100% 6,445 936 5,505 - 4
Temp accommodation 1,752 100% 100% 1,748 n/a 1,748 n/a n/a
Subtotal - House Claims 11,148 98% 100% 11,117 1,865 9,056 12 184
Contents and Other 4,993 100% 100%  4,989 n/a 4,989 n/a n/a
Total - All Claim Types 16,141 99% 100% 16,106 1,865 14,045 12 184

* Settled claims are the sum of 'Work completed' and 'Cash settled.'
** Cash settled includes those claims cash settled or settled via the purchase of another house. 
1 Major repairs classified as repairs that are over the EQC cap. 
2 Multi units are multi unit dwellings that are Rebuilds or over EQC cap Repairs.
3 Minor repairs classified as under the EQC cap (hard landscaping or DFPP).
Note: work completed or cash settled are classified as ‘closed’ claims as all work and payments have been finalised.

Looking out for you at claim time

Take a look at our time-lapse video to see how we moved a house onto new foundations for one of our customers.

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Innovation technology helps repair house

In this time-lapse video we share an innovative method that was used to repair a damaged house foundation.

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Earthquake damaged shared property. Part one: demolition

Watch as drone and time lapse footage capture the demolition of this shared property project. We also explain the process behind shared property repairs and rebuilds in Canterbury.

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Earthquake damaged shared property. Part two: rebuild

This block of three units was irreparably damaged in the Christchurch earthquake and one of the owners was insured with a different company. Watch how we took this badly-damaged multi-unit and rebuilt it into three sparkling new homes for all three owners.

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Thank you from our Christchurch customers

Cheryl and her mum, Isobelle sent us a video of appreciation after we rebuilt her flat in Canterbury. 

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This website is presented by Tower Insurance for the purpose of disseminating information prepared by ourselves and our agents for the benefit of our customers. Tower's standard website Terms and Conditions of Use apply. The data on this page is correct as at May 2018.