Tower is focused on settling our customers' claims as quickly as possible to allow them to move forward. We aim to treat our customers fairly and respectfully, and to settle claims as quickly as possible in an open and honest way. To date we have received claims covering 11,158 properties.
Tower continues to make good progress across all claim types with 99% of all claims settled and closed.
Cash settlements give customers the ability to manage their own rebuild or repair, or to purchase a new home.
Our progress is summarised in the tables below. There are also a number of videos below of customer feedback and innovative techniques that we've used to help our customers.