Canterbury earthquake update

Confirmation of Tower Insurance's position regarding the Limitation Act 2010

Tower is focused on settling our customers' claims as quickly as possible to allow them to move forward. We aim to treat our customers fairly and respectfully, and to settle claims as quickly as possible in an open and honest way. To date we have received claims covering 11,162 properties.

Tower continues to make good progress across all claim types with 99% of all claims settled and closed. 

Cash settlements give customers the ability to manage their own rebuild or repair, or to purchase a new home.

Our progress is summarised in the tables below. There are also a number of videos below of customer feedback and innovative techniques that we've used to help our customers.

Customer property status as at July 2019 for all claims

By properties Total properties in category % Settled*  % Settled or underway Total settled or underway  Work completed Cash settled**  In construction  Pre construction
Rebuilds 1,076 100% 100% 1,076 287 786 1 2
Major repairs1 1,575 94% 100% 1,571 467 1,013 6 85
Multi units2
350 95% 100% 350 197 137 4 12
Minor repairs3 6,411 100% 100% 6,411 936 5,474 - 1
Temp accommodation 1,750 100% 100% 1,748 n/a 1,748 n/a n/a
Subtotal - House Claims 11,162 99% 100% 11,156 1,887 9,158 11 100
Contents and Other 5,013 100% 100%  5,012 n/a 5,012 n/a n/a
Total - All Claim Types 16,175 99% 100% 16,168 1,887 14,170 11 100

* Settled claims are the sum of 'Work completed' and 'Cash settled.'
** Cash settled includes those claims cash settled or settled via the purchase of another house. 
1 Major repairs classified as repairs that are over the EQC cap. 
2 Multi units are multi unit dwellings that are Rebuilds or over EQC cap Repairs.
3 Minor repairs classified as under the EQC cap (hard landscaping or DFPP).
Note: work completed or cash settled are classified as ‘closed’ claims as all work and payments have been finalised.

This website is presented by Tower Insurance for the purpose of disseminating information prepared by ourselves and our agents for the benefit of our customers. Tower's standard website Terms and Conditions of Use apply. The data on this page is correct as at July 2019.