Start your claim

We're here to set things right. Choose what you'd like to claim on and let's get started. If you need immediate assistance, call us now on 0800 379 372.

Start a claim form

Need to submit a claim?

Submit your claim the easy way by starting it online in My Tower. Sign up to manage your insurance online, 24/7.

Got a cracked windscreen?

Tower's chatbot Charlie can help you make a booking with Novus.

Tell Charlie "Start a windscreen claim" Book now

You can also call us on 0800 379 372.

Want to chat to a repairer before making a claim?

If you claim and use one of our trusted recommended repairers, they'll get your car on the road faster, plus we'll give you a lifetime guarantee on the quality of their work.

Search for your closest repairer

What would you like to claim on?

Car and other vehicles

Claim on your car, motorbike, caravan, trailer or motorhome insurance.

Start your claim

House and contents

Start a claim on your house, contents or landlord's insurance.

Start your claim

Business

From commercial vehicle to business interruption insurance, start your claim here.

Start your claim

Travel

Start your travel claim when you're back home or while you're still abroad.

Start your claim

Rural: lifestyle block and farm

Claim for your lifestyle block or farm.

Start your claim

Boat

Start a claim for your boat, jet ski or yacht.

Start your claim

Get an update on your claim

Already made a claim and want to know its progress? Your claims manager will be in touch within 24 hours with their contact details. Give them a call directly if you would like an update at any time.

If you're unsure who to contact, please call us on 0800 379 372 and have your claim reference ready.

Make a payment for your excess

You can make a claim payment for an excess simply and easily using our online form.

Make an excess payment

Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ) and we abide by the ICNZ Fair Insurance Code.

Learn more about the Fair Insurance Code