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Start your claim

Lodge a car, contents, or house claim with My Tower. It’s the fastest and easiest way to claim. 

Start your claim in My Tower

Claim online

If you don't have a My Tower account, you can complete the claim form online.

Start your claim

If you can't go online click here for our contact details.

Got a cracked windscreen?

Tower's chatbot Charlie can help you make a booking with Novus.

Tell Charlie "Start a windscreen claim" Book now

You can also call us on 0800 379 372 and select the option for windscreens.

Want to chat to a car repairer before making a claim?

If you use one of our recommended repairers, they'll get your car on the road faster, plus we'll give you a lifetime guarantee on the quality of their work.

Search for your closest repairer

What would you like to claim on?

Car insurance
Car and other vehicles
Car and other vehicles
Claim on your car, motorbike, caravan, trailer or motorhome insurance.
Start your claim
Contents insurance
Contents
Contents
Start a claim on your contents insurance.
Start your claim
House insurance
House or Landlord
House or Landlord
Start a claim on your house or landlord's insurance.
Start your claim
Boat claims
Boat
Boat
Start a claim for your boat, jet ski or yacht.
Start your claim
Business insurance
Business
Business
From commercial vehicle to business interruption insurance, start your claim here.
Start your claim
Rural claims
Rural/ lifestyle block and farm
Rural: lifestyle block and farm
Claim for your lifestyle block or farm.
Start your claim
Travel insurance
Travel
Travel
Start your travel claim when you're back home or while you're still abroad.
Start your claim
Pet claims
Pet
Pet
Start a claim for your cat or dog.
Start your claim

If you can't go online click here for our contact details.

Claim updates

Once a claims manager is assigned, they will share their contact details. Contact them directly if you would like an update at any time.

If you're unsure who to contact, call us on 0800 379 372 and have your claim reference ready.

Make a payment for your excess

You can make a claim payment for an excess simply and easily using our online form.

Make an excess payment
ICNZ - Insurance Council of New Zealand logo Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ) and we abide by the ICNZ Fair Insurance Code.

Learn more about the Fair Insurance Code

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