Start your claim
Lodge a car, contents, or house claim with My Tower. It’s the fastest and easiest way to claim.
Claim online
If you don't have a My Tower account, you can complete the claim form online.
If you can't go online click here for our contact details.
Got a cracked windscreen?
Tower's chatbot Charlie can help you make a booking with Novus.
Tell Charlie "Start a windscreen claim" Book now
You can also call us on 0800 379 372 and select the option for windscreens.
Want to chat to a car repairer before making a claim?
If you use one of our recommended repairers, they'll get your car on the road faster, plus we'll give you a lifetime guarantee on the quality of their work.
Claim updates
Once a claims manager is assigned, they will share their contact details. Contact them directly if you would like an update at any time.
If you're unsure who to contact, call us on 0800 379 372 and have your claim reference ready.
Make a payment for your excess
You can make a claim payment for an excess simply and easily using our online form.
Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ) and we abide by the ICNZ Fair Insurance Code.