Start your claim
We hope everyone's staying safe and well. We're here to help you with any queries. You can find more information and the best ways to contact us here.
Need to submit a claim?
Submit your claim the easy way by starting it online in My Tower. Sign up to manage your insurance online, 24/7.
Got a cracked windscreen?
Tower's chatbot Charlie can help you make a booking with Novus.
Tell Charlie "Start a windscreen claim" Book now
You can also call us on 0800 379 372.
Want to chat to a repairer before making a claim?
If you claim and use one of our trusted recommended repairers, they'll get your car on the road faster, plus we'll give you a lifetime guarantee on the quality of their work.
What would you like to claim on?
Get an update on your claim
Already made a claim and want to know its progress? Your claims manager will be in touch within 24 hours with their contact details. Give them a call directly if you would like an update at any time.
If you're unsure who to contact, please call us on 0800 379 372 and have your claim reference ready.
Make a payment for your excess
You can make a claim payment for an excess simply and easily using our online form.
Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ) and we abide by the ICNZ Fair Insurance Code.
