Contact us
Make a claim
Chat online
Live chat with our team in Auckland.
Email us
If you have a general query or want to update your customer information, submit a contact us form and we'll get back to you as soon as we can.
Postal address
PO Box 90347
Auckland, 1142
New Zealand
When you can reach us
Customer Service
For new quotes and general enquiries, call us on 0800 379 372
| Monday to Friday | 8am - 7pm |
| Saturday | 9am - 6pm |
| Sunday | Closed |
| Public holidays | 9am - 6pm |
Claims
For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372
| Monday to Friday | 8am - 7pm |
| Saturday | 9am - 5pm |
| Sunday | Closed |
| Public holidays | 9am - 5pm |
Rural
For all rural enquiries, call us on 0800 161 262
| Monday to Friday | 9am - 5pm |
| Saturday and Sunday | Closed |
| Public holidays | Closed |
Commercial
For all commercial enquiries, call us on 0800 379 372
| Monday to Friday | 8am - 5pm |
| Saturday and Sunday | Closed |
| Public holidays | Closed |
Overseas? Call us on +64 9 985 1558
Questions about Youi?
For any queries or claims on your current Youi policy, call us on 0800 009 684
For queries about your policy moving from Youi to Tower, call us on 0800 992 912
Manage your insurance 24/7 with My Tower
My Tower is our easy-to-use, online self service portal that's open 24/7, so you can update and keep track of your insurance in your own time, any time
Online, there's no line
Make a claim, check upcoming renewals, make payments, and update your details.
You're in control
Update your excess and sum insured.
Make changes fast
Update billing information, personal or policy details, and download documents.
Received a text message from 4268?
It's the friendly team at Tower sending you a message.
To opt out of receiving further text messages from us, reply 'STOP' to the message you received.
Need roadside assistance?
If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.
Complaints and compliments
If you're not happy with something, let us know and we'll do our best to fix it.
Or if you've had a great experience with us, we'd love to hear about it.
We're here for you
Hearing impaired?
There are lots of non-verbal ways to get in touch.
You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.
Is English your second language?
We can help. You can select a support person or family member to talk to us on your behalf.
You can also contact us using the online form, and select 'Email' as your preferred contact method.
