Contact us
Log in to My Tower to manage your insurance online 24/7. Or if you need further help, please get in touch with us.
Make a claim
The fastest way to make a claim is in My Tower or fill in an online claim form below.
Chat online
Charlie our chatbot is here to help. Or type 'live agent' to chat with our locally based team.
Email us
If you want to contact us in writing, submit a contact us form and we'll get back to you as soon as we can.
Postal address
PO Box 90347
Auckland, 1142
New Zealand
Manage your insurance 24/7 with My Tower
My Tower is our easy-to-use online self-service portal where you can update, claim and manage your insurance quickly online.
In My Tower you can:
- Access your policy documents
- Submit a claim and check your claim status*
- Download your annual tax summary
- Update your payment details
- Change your excess, sum insured or specified items
- Add a named driver or optional benefits (RoadWise®, windscreen excess buyout, rental car cover)
- Update your address for your car or contents if you move house
- Change your phone number
- Add an Airpoints™ number
- Check your risk rating for your house
- Get a quicker quote – My Tower can help fill in part of your quote for you
- Cancel a policy
*For car, contents, house and landlord policies.
When you can reach us
Customer Service
For new quotes and general enquiries, call us on 0800 379 372
| Monday to Friday | 8am - 7pm |
| Saturday | 9am - 6pm |
| Sunday | Closed |
| Public holidays | 9am - 6pm |
Claims
For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372
| Monday to Friday | 8am - 7pm |
| Saturday | 9am - 5pm |
| Sunday | Closed |
| Public holidays | 9am - 5pm |
Rural
For all rural enquiries, call us on 0800 161 262
| Monday to Friday | 9am - 5pm |
| Saturday and Sunday | Closed |
| Public holidays | Closed |
Commercial
For all commercial enquiries, call us on 0800 379 372
| Monday to Friday | 8:30am - 5pm |
| Saturday and Sunday | Closed |
| Public holidays | Closed |
Travel
For travel insurance enquiries, please call Allianz Partners on 0800 606 688 or +64 9 487 0818 from overseas
Monday to Friday, 8:30am - 5pm
For emergency travel enquiries after hours, please call +64 9 486 6868
Pet
For pet insurance enquiries, please call Allianz Partners on 0800 630 116
Monday to Friday, 8:30am - 5pm
Overseas? Call us on +64 9 985 1558
Hearing impaired?
There are lots of non-verbal ways to get in touch.
You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.
Is English your second language?
We can help. You can select a support person or family member to talk to us on your behalf.
You can also contact us using the online form, and select 'Email' as your preferred contact method.
Received a text message from 4268?
It's the friendly team at Tower sending you a message.
To opt out of receiving further text messages from us, reply 'STOP' to the message you received.
Need roadside assistance?
If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.
Complaints and compliments
If you're not happy with something, let us know and we'll do our best to fix it.
Or if you've had a great experience with us, we'd love to hear about it.
