Contact us


New Zealand enquiries
0800 379 372


Overseas enquiries
+64 9 369 2000

If you have a general query or wish to update your customer information with us, complete our online form and we'll get back to you.

Complete online form

If you are looking to get a quote on one of our insurance products, please complete our callback form and we will get in touch shortly. 

Request a quote callback

Find a TOWER branch near you

Our main office is in Auckland, but we also have branches in Rotorua and Christchurch.

Find a branch

Prefer email?

Let us know if you'd prefer to receive your policy information by email.

Switch to email

Media and sponsorships

Let us know if you have a media inquiry or sponsorship request.

Get in touch

We're here to listen to you

Your feedback is important to us. Click on the yellow feedback tab, or make a complaint below. Please let us know so we can get it sorted for you. 

Make a complaint

Email

Complete our online form to generate an email to our team. If you need to attach any documents, you can send an email to insurance@tower.co.nz 

Be sure to include your contact details and customer reference number if you have it handy.

Fax

0800 222 445
+64 9 369 2245

Postal address

PO Box 90347
Auckland, 1142
New Zealand

Hearing impaired?

You can get in touch with us via email, the New Zealand Relay service, or through a private message on our Facebook page.

You can also nominate a support person or family member for us to talk to.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using our online form, and select 'Email' as your preferred contact method.