Log in to My Tower to manage your insurance online 24/7. Or if you need further help, please get in touch with us.
Charlie our chatbot is here to help 24/7, anytime. Or type 'live agent' to chat with our locally based team, who are available Monday-Saturday, 9am-5pm.
If you want to contact us in writing, submit a contact us form and we'll get back to you as soon as we can.
PO Box 90347
Manage your insurance 24/7 with My Tower
My Tower is our easy-to-use online self-service portal where you can update, claim and manage your insurance quickly online.
In My Tower you can:
- Access your policy documents
- Submit a car, contents, house or landlord claim
- Download your annual tax summary
- Update your payment details
- Change your excess, sum insured or specified items
- Add a named driver or optional benefits (RoadWise®, windscreen excess buyout, rental car cover)
- Update your address for your car or contents if you move house
- Change your phone number
- Check your risk rating for your house
- Get a quicker quote – My Tower can help fill in part of your quote for you
- Cancel a policy
How to reach us
For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372
|Monday to Friday||8am - 6pm|
|Saturday||9am - 5pm|
|Public holidays||9am - 5pm|
Is English your second language?
We can help. You can select a support person or family member to talk to us on your behalf.
You can also contact us using the online form, and select 'Email' as your preferred contact method.
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To opt out of receiving further text messages from us, reply 'STOP' to the message you received.
Complaints and compliments
If you're not happy with something, let us know and we'll do our best to fix it. Or if you've had a great experience with us, we'd love to hear about it.
Reporting insurance fraud
If you suspect someone is committing insurance fraud, you can report it to us by using the form below.
Please give us as much information as you can. Sometimes we may need to discuss this information with you, so please provide us with a way to contact you. If you have any questions about the investigation process, you can contact us at firstname.lastname@example.org.
Thank you for taking this time to contact us. For more information on insurance fraud please see the Insurance Fraud Bureau New Zealand website.