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PO Box 90347
Manage your insurance 24/7 with My Tower
My Tower is our easy-to-use online self-service portal where you can update, claim and manage your insurance quickly online.
In My Tower you can:
- Access your policy documents
- Submit a claim and check your claim status*
- Download your annual tax summary
- Update your payment details
- Change your excess, sum insured or specified items
- Add a named driver or optional benefits (RoadWise®, windscreen excess buyout, rental car cover)
- Update your address for your car or contents if you move house
- Change your phone number
- Add an Airpoints™ number
- Check your risk rating for your house
- Get a quicker quote – My Tower can help fill in part of your quote for you
- Cancel a policy
*For car, contents, house and landlord policies.
When you can reach us
For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372
|Monday to Friday||8am - 7pm|
|Saturday||9am - 5pm|
|Public holidays||9am - 5pm|
Is English your second language?
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You can also contact us using the online form, and select 'Email' as your preferred contact method.
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