RoadWise® roadside assistance
With RoadWise, roadside assistance from skilled technicians and mechanics is just a phone call away, 24 hours a day, seven days a week.
Why you should choose RoadWise
Our RoadWise team can assist you anytime, anywhere. We can jump-start a flat battery, supply fuel if you run out, change your tyre with your usable spare, or tow you if needed.
If you have RoadWise call 0800 24 24 02 and quote your vehicle registration number. Advice provided over the phone is free and doesn't count toward your call-outs.
RoadWise roadside assistance
If you have an existing car insurance policy with Tower, call 0800 379 372 and we'll help you add RoadWise cover. Alternatively, you can log in to My Tower and add RoadWise cover to your existing policy online.
If you'd like to buy a new car insurance policy, start a quote and add RoadWise cover under Optional benefits.
If your insurance certificate shows RoadWise listed as an optional benefit, you have cover. It will include details of the vehicle that's covered and the period it's covered for.
There is a 48-hour stand down period from the time you sign up until you can use RoadWise. If you need help immediately, you can still call, but you'll need to pay the costs of the service.
The average response time is around 30-40 minutes, depending on where you are. We'll let you know our ETA when you call.
While your vehicle has RoadWise cover, you can make up to three callouts (one callout per event). If you need to make more callouts, we'll still provide the service, but you'll need to pay the costs.
Every year, when you renew your insurance policy and RoadWise, you'll get three more callouts available to you.
Your vehicle must be less than:
- 3,500 kilograms in weight
- 5.5 metres in length
If any of these apply to your vehicle, it isn't covered by the RoadWise programme. So if you make a callout, you'll need to pay the costs yourself:
- if you haven't paid a RoadWise fee for the vehicle
- if your vehicle is used in certain ways
- if your vehicle isn't roadworthy
- if your vehicle is a trailer
- if your vehicle is unattended
- if your vehicle gets into certain places or situations, and
- if we cause damage that you've agreed to.
Tower has partnered with NZRA (New Zealand Roadside Assistance), a nationwide network of highly experienced mobile mechanics and tow truck operators.
*RoadWise may not be available for all car insurance policy types.