RoadWise® roadside assistance

With RoadWise, roadside assistance from skilled technicians and mechanics is just a phone call away, 24 hours a day, seven days a week.

Why you should choose RoadWise

Our RoadWise team can assist you anytime, anywhere. We can jump-start a flat battery, supply fuel if you run out, change your tyre with your usable spare, or tow you if needed.

Roadwise roadside assistance

Need assistance?

If you have RoadWise call 0800 24 24 02 and quote your vehicle registration number. Advice provided over the phone is free and doesn't count toward your call-outs.

Get Roadwise cover

Get RoadWise cover*

Buy a car policy and add RoadWise as an optional benefit, login to My Tower and add RoadWise to your policy under optional benefits or call 0800 379 372.

Our RoadWise roadside assistance includes

This is a summary only. You can read the full list of benefits, terms and conditions in our brochure.

RoadWise roadside assistance

Covers the vehicle, not the driver 
RoadWise applies to the insured vehicle, so it doesn't matter who's driving when the breakdown happens.
Covers the vehicle, not the driver
RoadWise applies to the insured vehicle, so it doesn't matter who's driving when the breakdown happens.
Free call outs 
Up to three free call outs a year with the option to add more if needed.
Free call outs
Up to three free call outs a year with the option to add more if needed.
24/7 nationwide service 
Nationwide service operating 24 hours a day, 365 days a year.
24/7 nationwide service
Nationwide service operating 24 hours a day, 365 days a year.
Towing to nearest repairer or place of safety 
If the technician is not able to get your vehicle going they will arrange for it to be towed to the nearest repairer or place of safety. This includes electric vehicles and any trailer, boat or caravan that your vehicle is towing when it breaks down.
Towing to nearest repairer or place of safety
If the technician is not able to get your vehicle going they will arrange for it to be towed to the nearest repairer or place of safety. This includes electric vehicles and any trailer, boat or caravan that your vehicle is towing when it breaks down.
Towing to nearest charging station 
If your EV runs out of electrical charge, we’ll get you to the nearest electric vehicle charging station where you can charge. Charging costs are at your expense.
Towing to nearest charging station
If your EV runs out of electrical charge, we’ll get you to the nearest electric vehicle charging station where you can charge. Charging costs are at your expense.
Emergency fuel delivery 
Delivery of emergency fuel if your vehicle has run out and you can't get to a petrol station.
Emergency fuel delivery
Delivery of emergency fuel if your vehicle has run out and you can't get to a petrol station.
Spare tyre change 
The team will fit your vehicle's spare tyre if you get a flat. If your spare isn't roadworthy, you can pay to get towed to the nearest service provider.
Spare tyre change
The team will fit your vehicle's spare tyre if you get a flat. If your spare isn't roadworthy, you can pay to get towed to the nearest service provider.
Lock outs 
If you lose your keys or lock them in your vehicle, we’ll get your spare key to you (with your permission) or a provider will attempt to gain entry to your vehicle to recover your keys. If we need to arrange for a locksmith to cut new keys or locks, you’ll need to pay the cost of any locksmith services.
Lock outs
If you lose your keys or lock them in your vehicle, we’ll get your spare key to you (with your permission) or a provider will attempt to gain entry to your vehicle to recover your keys. If we need to arrange for a locksmith to cut new keys or locks, you’ll need to pay the cost of any locksmith services.
Flat battery service 
If you find your battery is flat the technician will jump-start your vehicle.
Flat battery service
If you find your battery is flat the technician will jump-start your vehicle.
Technical advice 
We can provide advice over the phone on things like vehicle operation, any safety warnings or lights that you’re not sure about, or technical and mechanical information. Advice provided over the phone is free and doesn’t count towards your call-outs.
Technical advice
We can provide advice over the phone on things like vehicle operation, any safety warnings or lights that you’re not sure about, or technical and mechanical information. Advice provided over the phone is free and doesn’t count towards your call-outs.
Connect your call 
You'll be connected to a family member, emergency contact or colleague so you can let them know you might be late.
Connect your call
You'll be connected to a family member, emergency contact or colleague so you can let them know you might be late.
Locating parts and services 
If you’re travelling far from home, we can help you find the closest repairer or service station.
Locating parts and services
If you’re travelling far from home, we can help you find the closest repairer or service station.
Get a quote

RoadWise® FAQs

How do I add RoadWise to my car insurance policy?

If you have an existing car insurance policy with Tower, call 0800 379 372 and we'll help you add RoadWise cover. Alternatively, you can log in to My Tower and add RoadWise cover to your existing policy online.

If you'd like to buy a new car insurance policy, start a quote and add RoadWise cover under Optional benefits.

Do I already have RoadWise added to my car insurance policy?

If your insurance certificate shows RoadWise listed as an optional benefit, you have cover. It will include details of the vehicle that's covered and the period it's covered for.

How soon can I use RoadWise?

There is a 48-hour stand down period from the time you sign up until you can use RoadWise. If you need help immediately, you can still call, but you'll need to pay the costs of the service.

How long will it take for someone to get to my car?

The average response time is around 30-40 minutes, depending on where you are. We'll let you know our ETA when you call.

How many callouts am I covered for?

While your vehicle has RoadWise cover, you can make up to three callouts (one callout per event). If you need to make more callouts, we'll still provide the service, but you'll need to pay the costs.

Every year, when you renew your insurance policy and RoadWise, you'll get three more callouts available to you.

Are there any exclusions?

If any of these apply to your vehicle, it isn't covered by the RoadWise programme. So if you make a callout, you'll need to pay the costs yourself:

  • if you haven't paid a RoadWise fee for the vehicle
  • if your vehicle is used in certain ways
  • if your vehicle isn't roadworthy
  • if your vehicle is a trailer
  • if your vehicle is unattended
  • if your vehicle gets into certain places or situations, and
  • if we cause damage that you've agreed to.

Find full cover details and Ts&Cs in our brochure.

Who handles the RoadWise callout?

Tower has partnered with NZRA (New Zealand Roadside Assistance), a nationwide network of highly experienced mobile mechanics and tow truck operators.

*RoadWise may not be available for all car insurance policy types.