Michelle James

Chief Customer Officer 

Appointed: 14 March 2016

Michelle has around 20 years’ experience in executive and senior leadership roles on both sides of the Tasman, specialising in transformation and the creation of high performing service organisations. Having returned to New Zealand in 2011, she joins us from Spark Digital where she was the executive responsible for the organisation’s turnaround programme.

During her 13 years in Australia, Michelle held a number of senior customer service and product leadership roles at Telstra Corporation as well as leading significant cross company transformation and simplification programmes.

Prior to that, she held a variety of customer service and operational leadership roles at Telecom New Zealand.