Michelle James

Appointed: 14 March 2016

Michelle is responsible for Towers’ direct to consumer business as well as the company’s brand, marketing and digital customer experiences. She has 20 years’ experience in executive and senior leadership roles on both sides of the Tasman, specialising in transformation and the creation of innovative customer and digital experiences.

Having returned to NZ in 2011, she joined Tower from Spark Digital where she was the executive responsible for the organisation’s turnaround programme.

During her 13 years in Australia, Michelle held a number of senior customer and product leadership roles at Telstra Corporation, leading significant cross company transformation and simplification programmes.