RoadWise® roadside assistance

With RoadWise, roadside assistance from skilled technicians and mechanics is just a phone call away, 24 hours a day, seven days a week.

  • Private from $3 per month
  • Commercial from $6 per month

Need assistance?

If you're a RoadWise member, call 0800 24 24 02 and quote your vehicle registration number.

Advice provided over the phone is free and doesn't count toward your call-outs.

New customers

Buy a Tower car insurance policy and add RoadWise as an optional benefit.*

Get a quote

Existing customers

If you'd like to add RoadWise to your policy, call us on 0800 379 372.* 

Alternatively, you can log in to My Tower and add RoadWise to your policy under optional benefits*.

Why you should choose RoadWise

Our RoadWise team can assist you no matter what time it is or where you are in New Zealand. We can jump-start a flat battery, supply fuel if you run out, change your tyre with your usable spare, or tow you if needed. 

Buy a Tower car insurance policy and you can add RoadWise as an optional benefit* or call us on 0800 379 372. For full coverage details, see our brochure for Ts&Cs.

Key benefits

  • Covers the vehicle, not the driver

    RoadWise applies to the insured vehicle, so it doesn't matter who's driving when the breakdown happens.

  • Free call outs

    Up to three free call outs a year with the option to add more if needed.

  • Nationwide service

    Nationwide service operating 24 hours a day, 365 days a year.

  • Towing to nearest repairer or place of safety

    If the technician is not able to get your vehicle going they will arrange for it to be towed to the nearest repairer or place of safety.

  • Emergency fuel delivery

    Delivery of emergency fuel if your vehicle has run out and you can't get to a petrol station.

  • Spare tyre change

    The team will fit your vehicle's spare tyre if you get a flat. If your spare isn't roadworthy, you can pay to get towed to the nearest service provider.

  • Flat battery service

    If you find your battery is flat the technician will jump-start your vehicle.

  • Connect your call

    You'll be connected to a family member, emergency contact or colleague so you can let them know you might be late.

This is only a summary. See our brochure for full details.

RoadWise brochure (PDF, 2.37MB)

RoadWise FAQs

If you have an existing car insurance policy with Tower, call 0800 379 372 and we'll help you add RoadWise cover. Alternatively, you can log in to My Tower and add RoadWise cover to your existing policy online.

If you'd like to buy a new car insurance policy, start a quote and add RoadWise cover under Optional benefits.
If your insurance certificate shows RoadWise listed as an optional benefit, you have cover. It will include details of the vehicle that's covered and the period it's covered for.
There is a 48-hour stand down period from the time you sign up until you can use RoadWise. If you need help immediately you can still call, but you’ll need to pay the costs of the service.
The average response time is around 30-40 minutes depending on where you are, but we'll let you know our ETA when you call.
While your vehicle has RoadWise cover, you can make up to three call-outs (one call-out per event). If you need to make more call-outs, we'll still provide the service, but you'll need to pay the costs.

Every year when you renew your insurance policy and RoadWise, you'll get three more call-outs available to you.
Tower has partnered with NZRA (New Zealand Roadside Assistance), a nationwide network of highly experienced mobile mechanics and tow truck operators.

Some terms

Vehicles must be less than: 

  • 3,500 kilograms in weight 
  • 5.5 metres in length.
See the brochure for full terms and conditions.

Need assistance?

If you're a RoadWise member, call 0800 24 24 02 and quote your vehicle registration number.

Advice provided over the phone is free and doesn't count toward your call-outs.

* RoadWise may not be available for all car insurance policy types.