Business claims

Need to make a commercial vehicle claim? Just complete our online form and we'll aim to get you back on your feet as soon as possible.

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How to claim

Commercial vehicle insurance claims
Make a claim online

Business liability claims

Just call us on 0800 379 372.

Business assets, interruption, commercial loss or property damage

Call us on 0800 379 372, or download our claim form and send it back to us in the way that's most convenient for you.


Fax: 0800 222 445 or 09 369 2245

Post: Tower Insurance Limited, PO Box 90347, Auckland 1142.

Download the claim form (PDF, 125KB)

Need help now?

If you need our assistance right now, call us on 0800 379 372.

What we might ask for

Having these things available may help us process your claim faster.

  • Receipts or other proof of purchase
  • Photos of any damage
  • Invoices and statements
  • Proof of expenses
  • Proof of income
  • Proof of staff numbers and wages

Your claim, step by step

We understand that making a claim can be stressful. Here’s some information to help you understand the stages of your claim.
Step 1
business claim step 1
Making your claim

Firstly, make sure you and your property are safe and call the police if you need to. Take photos of any damage if you can and call us if you need help right now.

Step 2
business claim step 2
Assessing your claim

When you make a claim we'll get in contact to let you know what's going to happen next. We might also need to get some more information from you to so we can better understand the situation and how we can help.

We'll deal with your claim as quickly as possible and let you know what's happening along the way.

Step 3
business claim step 3
All done!

We'll set things right as soon possible and get your business back on it's feet.

Fair Insurance Code

ICNZ - Insurance Council of New Zealand logo Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.

As an ICNZ member, we abide by the ICNZ Fair Insurance Code.

Additional information is available on the Insurance Council of New Zealand website.

Got a claims question?

Charlie the chatbot Our chatbot Charlie is here to help by answering your claims questions.

Ready to get started?

Make your business claim online or call us on 0800 379 372

Make a claim now