Business claims

If you need to make a claim on your business insurance we'll aim to get you back on your feet as soon as possible.

Need to make a commercial vehicle claim? Just complete our online form.

Start your claim

How to claim

Commercial vehicle insurance claims
Make a claim online
Business liability claims

Just call us on 0800 379 372.

Business assets, interruption, commercial loss or property damage

Call us on 0800 379 372, or download our claim form and send it back to us in the way that's most convenient for you.

Email: claims@tower.co.nz

Fax: 0800 222 445 or 09 369 2245

Post: Tower Insurance Limited, PO Box 90347, Auckland 1142.

Download the claim form (PDF, 125KB)

Need help now?

If you need our assistance right now, call us on 0800 379 372.

What we might ask for

Having these things available may help us process your claim faster.

  • Receipts or other proof of purchase
  • Photos of any damage
  • Invoices and statements
  • Proof of expenses
  • Proof of income
  • Proof of staff numbers and wages

Your claim, step by step

We understand that making a claim can be stressful. Here’s some information to help you understand the stages of your claim.
Step 1
business claim step 1
Making your claim

Firstly, make sure you and your property are safe and call the police if you need to. Take photos of any damage if you can and call us if you need help right now.

Step 2
business claim step 2
Assessing your claim

When you make a claim we'll get in contact to let you know what's going to happen next. We might also need to get some more information from you to so we can better understand the situation and how we can help.

We'll deal with your claim as quickly as possible and let you know what's happening along the way.

Step 3
business claim step 3
All done!

We'll set things right as soon possible and get your business back on it's feet.