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Contents claims

Make a claim for your contents insurance in My Tower. It’s the fastest and easiest way to claim. If you need help now, call us on 0800 379 372.

Start your claim in My Tower

Claim online

If you don't have a My Tower account, you can complete the claim form online.

Start your claim

Mobile phone claims

Mobile phone claims can be lodged quickly and easily in My Tower.

Log in now to start your claim

Prescription glasses claims

Prescription glasses claims can be lodged quickly and easily in My Tower.

Log in now to start your claim

Start a new claim

What to do first

  • If required, notify the police immediately
  • Don't dispose of damaged items. We might need to see these or make a report on the damage.

If you need our help right now, call us on 0800 379 372.

What we might ask for

Having these things available will help us process your claim faster. 

  • Receipts or other proof of purchase including bank and credit card statements
  • Serial numbers
  • Photos of any damage
  • Police file number for theft and other illegal acts.

ICNZ - Insurance Council of New Zealand logo Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ) and we abide by the ICNZ Fair Insurance Code.

Learn more about the Fair Insurance Code

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