Contents claims
Make a claim for your contents insurance in My Tower. It’s the fastest and easiest way to claim. If you need help now, call us on 0800 379 372.
Claim online
If you don't have a My Tower account, you can complete the claim form online.
Mobile phone claims
Mobile phone claims can be lodged quickly and easily in My Tower.
Prescription glasses claims
Prescription glasses claims can be lodged quickly and easily in My Tower.
Start a new claim
What to do first
- If required, notify the police immediately
- Don't dispose of damaged items. We might need to see these or make a report on the damage.
If you need our help right now, call us on 0800 379 372.
What we might ask for
Having these things available will help us process your claim faster.
- Receipts or other proof of purchase including bank and credit card statements
- Serial numbers
- Photos of any damage
- Police file number for theft and other illegal acts.
Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ) and we abide by the ICNZ Fair Insurance Code.