Need help now?
If you require general assistance, please call us on 0800 876 541. We're available 8:30am to 5pm, Monday to Friday.
If you are overseas and require emergency assistance we are available 24 hours a day, seven days a week on +64 9 985 5000 if you're calling from abroad.
To make a claim on a Tower travel insurance policy you purchased through Tower, please visit our claims page.
Start a new claim
Email or post
You might want to download a claim form and fill it in later.
Download our claim form (PDF, 98KB)
You can send the completed form to us via:
Email: claims@allianz-assistance.co.nz
Post: Allianz Partners, PO Box 333-13, Takapuna, Auckland 0740, New Zealand
What we might ask for
Having these things available may help us process your claim faster.
- Travel itinerary
- Confirmation of cancellation
- Applicable refunds
- Additional travel expenses
- Repair reports
- Police reports
Your claim, step by step
We understand that making a claim can be stressful. Here’s some information to help you understand the stages of your claim.
Step 1
Making a claim
Make sure you and anyone you are travelling with are safe and that you've contacted the police if your claim is the result of a crime. When you can, get in contact with us and we'll get your claim started.
Step 2
Assessing your claim
When you make a claim, we’ll get in contact to let you know what’s going to happen next.
We might also need to get further information from you so we are able to better understand the situation and the best way to help.
Step 3
All done!
Depending on the situation and if your claim is accepted, we will cover the amount being claimed less any refunds, depreciation and applicable excess. You can submit a claim while travelling or when you’re back home.