Severe weather claim

You can submit your insurance claim online

Complete online

Important information before you make a claim 

  • The safety of our customers is our top priority. We urge anyone who has suffered significant damage to contact us straight away, as we are here to help
  • If you have suffered a landslip due to flooding please lodge a claim with the EQC. You can complete a claim form on the EQC website or call 0800 DAMAGE. The EQC does not cover driveways, fences, pathways and pools, so any damage to these must be claimed through TOWER Insurance
  • Detailed advice about what to do before, during and after a storm is available in our SmartCentre or you can visit www.getthru.govt.nz