Thank you

Thanks for sharing your concerns with us.

We’re here to help and will do our best to sort things out as quickly as possible.

• You’ll hear from us within five working days to confirm we’ve got your complaint and to let you know who’s looking into it.
• Once we have all the details we need, we aim to resolve things within ten working days.
• If it takes a little longer, we’ll keep you in the loop with updates at least every 20 working days (or as agreed with you).

If you require urgent help:

Give us a call on 0800 379 372
For more information on our complaints process or your external disputes resolution options, read our Complaints page.
If you need extra support accessing or understanding your insurance matters, learn about Higher Care and how we can help.