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Home > Make an online payment

Make an online payment

  • Please note fields marked with an asterisk (*) are compulsory
  • Customer or business name
  • You can find this in the top right-hand corner of documents for the policy you want to pay and in emails from us. It is either called your 'customer reference' or 'policy number'. Customer references are either 8 or 10 digits long. For example, 12345678 or 1234567890.

    Policy numbers start with 'P' followed by 11 digits. For example, P12345678910.
  • Your claim number will be in emails from your Tower claims manager. Your claim number will either be:
    • 12 characters long and begin with 'TNZ'. For example, TNZ123456789
    • 9 characters long and begin with 'C'. For example: C12345678
    • 8 digits long and starts with '2', '7' or '8'. For example, 21234567
  • You can find this in the top right-hand corner of documents for the policy you want to pay and in emails from us. It is either called your 'customer reference' or 'policy number'. Customer references are either 8 or 10 digits long. For example, 12345678 or 1234567890.

    Policy numbers start with 'P' followed by 11 digits. For example, P12345678910.
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