Home > News > Fintel Refund
  • Pay
  • Claim
  • Manage
  • My Tower
  • About
  • Contact
  • Car
  • Contents
  • House
  • Boat
  • All Insurance
  • GoCarma
  • Pay
  • Claim
  • Manage
  • My Tower
  • About
  • Contact
  • Login
  • Register
  • Car
  • Contents
  • House
  • Our Insurance
    • Car
    • Boat
    • Motorbike
    • House
    • Pet
    • Motorhome
    • Contents
    • Travel
    • Caravan
    • Landlord
    • Business
    • Rural
Login
Register

Fintel refund

Update - The date by which FinTel customers could confirm their eligibility for a refund has now passed and all remaining funds have been donated to the Citizens Advice Bureau.

Find out more

18/10/2017

In March 2016 Tower reported an error in calculating multi-policy discounts. Following this, steps were immediately taken to correct the error, with affected customers notified and offered a refund.

Some FinTel customers who held multiple policies, between July 2003 and 1 October 2014 have been unable to be identified and may still be entitled to a refund. These customers are encouraged to contact FinTel to confirm their eligibility to receive a refund.

Eligible FinTel customers who make contact prior to 16 January 2018 will receive a payment of $25 per year or part year that they should have received a multi-policy discount.

FinTel customers can confirm their eligibility by registering their details online or over the phone prior to 16 January 2018:

  • www.tower.co.nz/fintel-refund
  • 0800 847 011

After 16 January 2018, unclaimed funds will be donated to the Citizens Advice Bureau.

With all affected Tower customers having now been offered or sent their refund, Tower has signed a Settlement Agreement with the Commerce Commission that finalises these matters.

Insure

  • Car Insurance
  • House Insurance
  • Contents Insurance
  • Landlord Insurance
  • Boat Insurance
  • Business Insurance
  • Travel Insurance
  • Pet Insurance
  • Renters’ Insurance
  • House and Contents bundle
  • Electric Vehicle Insurance
  • Motorbike & Motorcycle Insurance
  • Lifestyle Block and Farm
  • Caravan or Trailer Insurance
  • Motorhome, Campervan & RV Insurance
  • Multi-Policy Discount

Manage

  • My Tower
  • Claims
  • Make a payment
  • Change your contact details
  • Cancel your policy
  • Earn Airpoints™
  • Register Your Airpoints™ Number
  • House Insurance calculator
  • Contents Insurance calculator

About Us

  • About Tower Insurance
  • Contact us
  • GoCarma
  • Complaints & compliments
  • Our offices
  • Careers
  • News
  • Investor Centre News & Results
  • Financial Strength Rating
  • Sponsorship Opportunities
  • Blog
  • Report insurance fraud
shielded

©2022 Tower Limited and its related companies. All rights reserved.

  • Terms & conditions
  • Privacy and security
  • Fair Insurance Code
  • Publicly Available Disclosure
  • Sitemap