Tower launches My Tower in Fiji; the Pacific’s first online self-service insurance portal
In another first for Fiji and as part of its plan to dramatically improve insurance accessibility in the Pacific Islands, Tower has launched My Tower Fiji.
My Tower Fiji is the first insurance platform in the Pacific that will allow people to pay their insurance premiums, lodge a claim, get a quote, update their personal details, purchase a policy and now view their motor vehicle, house and contents policies, all in one simple online portal.
Veilawa Rereiwasaliwa, Head of Digital Distribution for Tower Insurance in Fiji, says My Tower is the insurer’s signature self-service platform, previously only available to New Zealand customers.
“The launch of My Tower in Fiji has a huge impact on inclusivity for insurance in the Pacific. Now, customers with internet access can sort their insurance online, without having to go physically to our branches or our agents. This complements the work done by government to increase internet access penetration and have fast and affordable internet access for our population.”
The launch of My Tower Fiji is the latest in a suite of Tower Pacific technology upgrades this year and represents the final part of Tower’s digital transformation project in Fiji and the Pacific - a FJ$3 million investment journey in Fiji alone.
“Introducing My Tower in Fiji means our customers here get the same fantastic online service that our New Zealand customers currently experience. We’re the only insurance company in the Pacific that can provide this level of online customer experience – if you have an internet connection and a smart device, you can now take care of all your insurance needs online and in once place, including viewing your policies,” says Rereiwasaliwa.
Tower launched the ability the get a quote and to pay insurance premiums online in Fiji earlier this year - Fiji’s first digital insurance platform. To celebrate this, Tower is giving away a brand-new Toyota Rush SUV. To enter in the draw to win, all you need to do is go online and get a quote for any Tower product before the end of April via www.towerinsurance.com.fj/
Existing Tower customers can also register for My Tower via this link.
“We are revolutionising insurance in Fiji and the Pacific, by making it easier to use and simpler to access,” says Rereiwasaliwa.
“My Tower brings all the investments we’ve previously made into online insurance for Fiji, into one easy platform, with the added benefit of being able to see and review all of your policies online. It really is a one-stop-shop for all your insurance needs.”
Tower plans to launch My Tower in Vanuatu in May, and in another five Pacific Island nations by October 2022.
Once My Tower has been rolled out across the Pacific, Tower will begin upgrading the service further, adding even more online capabilities to My Tower, to make its customers lives even easier, such as; the ability to change your excess, update your sum insured and agreed values, and add new items to your contents insurance.