Tower has appointed Carly Orr as Chief People Officer, effective February 2026. In this pivotal role, Carly will align Tower's people strategy with its ambition to deliver sustainable growth, simple and rewarding customers experiences and advance its digital transformation agenda.
Carly brings significant senior experience in people leadership, organisational development and cultural transformation across telecommunications, banking and insurance. Most recently, she served as Chief People and Communities Officer at Fidelity Life, where she partnered with the executive team to strengthen organisational culture, develop leadership capability and create an inclusive, engaging environment.
Tower Chief Executive Officer Paul Johnston says Carly's appointment reinforces Tower's commitment to building leadership depth and a strong people focus as the company continues to evolve.
"Culture is central to how we deliver for customers and achieve long-term success. We're striving to build a team and an environment that empowers every team member to bring their best ideas forward and focus on what matters most to customers - fair and transparent pricing, simple and rewarding experiences, and care when it counts. Carly's experience and leadership will help us embed these values and shape a workplace where teams can excel," says Johnston.
In her new role, Carly will lead strategic initiatives to strengthen Tower's culture, develop leadership capability, and enhance the overall employee experience, ensuring teams are equipped to succeed as Tower invests in digital tools and customer-focused transformation.
Carly says, "I have long admired Tower for its strong customer focus and leadership in digital innovation. I feel privileged to join such a well-respected, thriving, locally-owned company. Tower's combination of a truly diverse culture, and appetite for technological advancement, creates an exciting environment where people can thrive personally, and deliver great outcomes for customers."
ENDS.