Have you received a call, letter, email or text from us about a potential debt recovery? Please register or login to our Online Recoveries Portal or contact our team as soon as possible.
If you want to contact us in writing, email us (or use the physical address below) and we'll get back to you as soon as we can.
PO Box 90347
Register for our online self-management portal where you can:
- view how much is still owed
- see any payments that have been made
- view the details of any debt.
Our client's version of events indicates that you were the responsible party in an incident. We are seeking to understand whether the cost of this claims sits with you or whether you have insurance that will cover this.
We have sent through all relevant invoices to either the email address or postal address we have on file for you.
You can also log into our online self-management portal to see your current debt total. Otherwise, you can call us on 0800 872 987 to discuss this matter with one of the team (Monday to Friday).
We are responsible for recovering the claim costs incurred from incidents involving our client where a third party was at fault.
We offer the ability to pay weekly, fortnightly or monthly via automatic payments that can be agreed upon.
Payments can be made directly to the bank account details included in our initial letter.
Please contact 0800 872 987 or email@example.com to authorise a specified person to have access to all information on the file.
We understand that things come up. Contact us (see options above) as soon as you can, and we will do our best to work through a solution.
Please get in touch (contact options above) and we can work with you to update your payment arrangement so that you can get back on track.
Your balance will be up to date on the online self-management portal.
If you require written confirmation for this, please get in touch (contact options above).
There are lots of non-verbal ways to get in touch. You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.
Is English your second language?
We can help. You can select a support person or family member to talk to us on your behalf. You can also contact us using the online form, and select 'Email' as your preferred contact method.