If you haven't already, you need to either complete a claim form online here
, or download a form
to complete, or contact us on 0800 379 372. You will also need to provide proof of ownership for the stolen items.
The best form of proof of ownership is the original purchase receipt, or if not retained, bank or credit card statements which record transactions relating to purchased goods. Most retailers today are able to retrieve details of previous purchases from their computer records, so where an original might have been lost, the retailer should be able to produce a copy of these for you.
Additionally, many items can be purchased online via websites, auction sites etc. In these instances you can provide a copy of the online purchase record, email receipt or auction confirmation in conjunction with a bank statement that includes the payment.
Any warranty or guarantee documents are another source for establishing ownership, as are pre-loss valuations for jewellery items and family heirlooms.
Photographs, operating manuals, empty boxes or containers are not considered reliable proof, nor are photocopies when original documents are reasonably available.