Start your claim

If you're a Tower Insurance policyholder and need to make a claim, there are several ways you can start your claim and get it processed as quickly as possible

Apologies if you're finding it difficult to get through to us at the moment. We're receiving a lot of calls because of the damage from the storms across the North Island. If you're able to, please lodge your claim with us online instead, using the claims forms in this section.

If you're calling about an existing claim, you can email us at and we'll get back to you as soon as we can.

Simpler process for settling Kaikoura earthquake claims

We’re making it easier for our customers to lodge and manage their home and contents claims as a result of the Kaikoura earthquakes. Find out more.

More information

Ways to claim

  • Fill out a claim form online
  • Call us on 0800 379 372
  • 24 / 7 emergency service - call us on 0800 379 372 for help
  • Download a PDF form, complete and return it to us via:
    Fax: 0800 222 445 or 09 369 2245
    Post: Tower Insurance Limited, 45 Queen St, PO Box 90347, Auckland 1142

TOWER Claim4Car app

A smart way to start your car insurance claim.

Find out more