Start your claim

We're here to set things right. Choose what you'd like to claim on and let's get started. If you need immediate assistance, call us now on 0800 379 372.

Get an update on your claim

Already made a claim and want to know its progress? Just call us on 0800 379 372 and have your claim reference ready.

Make a payment for your excess

You can make a claim payment for an excess simply and easily using our online form.

Got a claims question? Ask Charlie!

Our chatbot, Charlie, is available at any time to answer some of the most common car, house, contents and travel claims questions.

ICNZ - Insurance Council of New Zealand logo Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ) and we abide by the ICNZ Fair Insurance Code.

Learn more about the Fair Insurance Code