Boat insurance claims

Making a boat insurance claim is simple. There are several ways to do this.

Boat insurance online claim form

Complete online

Call us or download the PDF claim form

Call us on 0800 379 372

Weekday's between 8am and 8pm. Saturday's between 9am and 5pm. On Sunday you can make a claim here.

24 / 7 emergency service

Call us on 0800 379 372 for help.

Text notifications

We also offer a claims text update service for customers that wish to receive short text updates about their claim. To receive text updates, simply contact our claims team on 0800 379 372. Claims text updates may include the following information:

  • Details of your claims handler
  • If your excess is waived
  • If / when your claim is accepted
  • When final payment has been made

Boat claim form

Use this form if you need to make a boat claim.

Download form

Send it back to us

Once you have completed the PDF form, you can return it to us via:

Email: claims@tower.co.nz

Fax: 0800 222 445 or 09 369 2245

Post: TOWER Insurance Limited, PO Box 90347, Victoria Street West, Auckland 1142

Important information to help us process your claim

  • Get hold of the details of anyone else involved in the accident e.g. third parties, witnesses, passengers and boat owners. Details to ask for are name, address and phone number
  • Please don't proceed with repairs immediately as we'll need to assess the damage before repairs commence
  • If you think the loss was caused by an illegal act (e.g. burglary or deliberate damage) please notify the police as soon as possible
  • If anyone travelling on your craft is injured, please notify the Maritime Safety Authority
  • Do what you can to take care of your craft and to prevent any further loss or liability
  • Please provide us with as much information as possible so we can process your claim smoothly.