Boat claims

Making a boat insurance claim is simple - just give us a call. To start your claim, just call us on 0800 379 372.

Start a new claim

What to do first

  • If you think the loss was caused by an illegal act, like burglary or deliberate damage, call the police as soon as possible
  • If anyone travelling on your craft is injured, get in contact with the Maritime Safety Authority
  • Do what you can to prevent any further loss or liability
  • Don't make repairs straight away as we'll need to assess the damage first

If you need our help right now, call us on 0800 379 372.

What we might ask for

Having these things available will help us process your claim faster.

  • The name, address and phone number of anyone else involved, including third parties, witnesses, passengers and property owners.
  • Receipts or other proof of purchase.
  • Valuations.
  • Photos of any damage.
  • Police report file numbers.

Your claim, step by step

We understand that making a claim can be stressful. Here’s some information to help you understand the stages of your claim.
Step 1
boat claim step1
Making your claim

Firstly, make sure you and your property are safe and call the police if you need to. Take photos of any damage if you can.

Call us if you need help right now, otherwise make your claim when you're able to.

Step 2
boat claim step2
Assessing your claim

When you make a claim we'll get in contact to let you know what's going to happen next. We might also need to get some more information from you.

We'll assess your claim as quickly as possible and let you know what's happening along the way.

Step 3
boat claim step3
All done!

We'll settle your claim and set things right as soon as we can.

Fair Insurance Code

ICNZ - Insurance Council of New Zealand logo Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.

As an ICNZ member, we abide by the ICNZ Fair Insurance Code.

Additional information is available on the Insurance Council of New Zealand website.

Got a claims question?

Charlie the chatbot Our chatbot Charlie is here to help by answering your claims questions.

Ready to get started?

Make your boat claim by calling us on 0800 379 372.