Car and motor claims

If your vehicle is driveable and the damage is purely cosmetic, consider submitting your claim online when you have time. Make your car claim online or call us on 0800 379 372.

Make a claim online

If you need to make a claim for your motorbike, caravan, trailer or motorhome, just call us on 0800 379 372

Got a cracked windscreen?

Tower's chatbot Charlie can help you make a booking with Novus. Tell Charlie "Start a windscreen claim" Book now

You can also call us on 0800 379 372.

Start a new claim

What to do first

  • If required, notify the police immediately.
  • Take all reasonable steps to prevent further loss or damage.
  • Get our approval before arranging or carrying out any repairs. We'll need to assess the damage first.
  • If needed, find a repairer that's convenient for you. See our list of recommended repairers

If you need our help right now, call us on 0800 379 372.

What we might ask for

Having these things available may help us process your claim faster.

  • The details of anyone else involved in the accident, including third parties, witnesses, passengers and property owners. If possible, get their names, addresses, and phone and vehicle registration numbers if relevant.
  • Police file number for theft and other illegal acts.

Your claim, step by step

We understand that making a claim can be stressful. Here’s some information to help you understand the stages of your claim.
Step 1
car claim step 1
Assessing your vehicle

If your vehicle is:
Driveable – take it to our repairer as soon as you can. Your vehicle will be assessed and photographed if needed.

Being transported by us – it’ll be taken directly to our repairer.

A write-off – one of our assessors will get in contact and let you know how you can collect your items from the vehicle and to discuss what will happen next.

Find an approved vehicle valuer

Step 2
Car claim step 2
Get your vehicle repaired
Our repairer will arrange for your vehicle to be repaired at a time that works for you. You’ll be given an estimate of how long the repairs will take to complete.

If it’s going to take longer than you were originally told, we’ll contact you to explain why, and give you an updated time.
Step 3
Car claims step 3
All done!
The repairer will let you know when your vehicle is available to be collected. If there’s an excess to pay, you’ll need to pay this directly to the repairer. We’ll be in touch to check that you’re happy with the repairs.

Fair Insurance Code

ICNZ - Insurance Council of New Zealand logo Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.

As an ICNZ member, we abide by the ICNZ Fair Insurance Code.

Additional information is available on the Insurance Council of New Zealand website.

Got a car claims question?

Charlie the chatbot Our chatbot Charlie is here to help by answering your car claims questions.

Ready to get started?

Make your car claim online or call us on 0800 379 372

Make a claim online