Car and motor claims
My Tower is the fastest and easiest way to claim. For motorbike, caravan, trailer and motorhome claims or if you need help now, call us on 0800 379 372.
Claim online
If you don't have a My Tower account, you can complete the claim form online.
Got a cracked windscreen?
Tower's chatbot Charlie can help you make a booking with Novus.
Tell Charlie "Start a windscreen claim" Book now
You can also call us on 0800 379 372 and select the option for windscreens.
Get back on the road fast
If you’re in Auckland, Christchurch, Hamilton, Tauranga or Wellington, you can get access to our Tower Repair Partners. A trusted network of high-calibre insurance repair specialists, who will do their best to prioritise you and get you back on the road, fast.
Start a new claim
What to do first
- If required, notify the police immediately.
- Take all reasonable steps to prevent further loss or damage.
- Lodge a claim through My Tower or using our online form.
- Get our approval before arranging or carrying out any repairs. We'll need to assess the damage first.
- If needed, find a repairer that’s convenient for you. Find a local Tower Repair Partner or Recommended Repairer.
If you need our help right now, call us on 0800 379 372.
What we might ask for
Having these things available may help us process your claim faster.
- The details of anyone else involved in the accident, including third parties, witnesses, passengers and property owners. If possible, get their names, addresses, and phone and vehicle registration numbers if relevant.
- Police file number for theft and other illegal acts.
Your claim, step by step
We understand that making a claim can be stressful. Here’s some information to help you understand the stages of your claim.
Step 1
Assessing your vehicle
If your vehicle is:
Driveable - take it to our repairer as soon as you can. Your vehicle will be assessed and photographed if needed.
Being transported by us – it’ll be taken directly to our repairer.
A write-off – one of our assessors will get in contact and let you know how you can collect your items from the vehicle and to discuss what will happen next.
Step 2
Get your vehicle repaired
Our repairer will arrange for your vehicle to be repaired at a time that works for you. You’ll be given an estimate of how long the repairs will take to complete.
If it’s going to take longer than you were originally told, we’ll contact you to explain why, and give you an updated time.
Step 3
All done!
The repairer will let you know when your vehicle is ready. If you need to pay an excess, this will be directly to the repairer. We’ll be in touch to check that you’re happy with the repairs.
Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ) and we abide by the ICNZ Fair Insurance Code.