House and contents insurance claims

Complete a claim form online

Start an online claim for your house or contents.

Complete online

Call us on 0800 379 372

We're available 8am-8pm Monday to Friday and 9am-5pm on Saturday and public holidays. We also have an after-hours helpline for urgent assistance

Making your claim

Submit your house or contents claim online

Start an online claim for your house or contents.

Complete online

Call us on 0800 379 372

If your claim is urgent, or you're claiming on multiple items, it can be quicker to give us a call. Our team is available 8am-8pm Monday to Friday and 9am-5pm on Saturday and public holidays.

We also have an after-hours helpline so you can talk to someone 24/7.

Important information to help us process your claim

  • Receipts and proof of purchase are important information required to support your claim. To help us process your claim quicker, we recommend you attach these when lodging your claim online. Other examples of proof of purchase are valuations, warranties, bank / credit card statements, serial numbers or photographs. We require original copies; please make sure you make a copy for yourself
  • Don't dispose of any damaged items. We'll often need to view these or obtain a report on the damage
  • If you think the loss was caused by an illegal act (e.g. burglary, theft or deliberate damage) please notify the police as soon as possible as a police file number will be required
  • If you find a water leak which is causing damage to your property, please contact a plumber to assist
  • Please provide us with as much information as possible so we can process your claim smoothly.