House and contents claims

We want to take the stress out of making a claim on your house, contents or landlord's insurance. Make your house and contents claim online or call us on 0800 379 372.

Make a claim online

Start a new claim

What to do first

  • If required, notify the police immediately
  • Don't dispose of damaged items. We might need to see these or make a report on the damage.
  • If a water leak is causing damage to your property, contact a plumber as soon as you can.
If you need our help right now, call us on 0800 379 372.

What we might ask for

Having these things available will help us process your claim faster. 

  • Receipts or other proof of purchase
  • Warranties
  • Bank and credit card statements
  • Serial numbers
  • Photos of any damage
  • Police report file numbers

Your house claim, step by step

We understand that making a claim can be stressful. Here’s some information to help you understand the stages of your claim.
Step 1
house contents claim step 1
Assessing your property

We may need to see your property and have a look over the damage that's been caused. If so, one of our assessors will be in touch to organise a time that works for you. They’ll walk you through the next steps and take photos of the damage if needed.

If your property is unsafe we’ll arrange for a builder to secure your home while we get started on your claim.

Step 2
house contents claim step 2
Getting your property repaired

Our assessor will book an appointment with a builder. The builder will discuss how the damage to your property will be repaired and set a schedule for the work to start.

We can give you a list of preferred builders who can assess your property and report directly to us, which will save you time. If you'd prefer to pick your own builder, that's no problem.

Step 3
house contents claim step 3
All done!

When your repairs have been completed, we’ll be in touch to check that you’re happy with them. If there is an excess, you'll pay this directly to the builder.

Fair Insurance Code

ICNZ - Insurance Council of New Zealand logo Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.

As an ICNZ member, we abide by the ICNZ Fair Insurance Code.

Additional information is available on the Insurance Council of New Zealand website.

Got a house or contents claims question?

Charlie the chatbot Our chatbot Charlie is here to help by answering your house and contents claims questions.

Ready to get started?

Make your house and contents claim online or call us on 0800 379 372

Make a claim now