We also offer a claims text update service if you would like to receive short text updates about your claim. To receive text updates, simply contact our claims team on 0800 161 262.
Claims text updates may include:
- Details of your claims handler
- If your excess is waived
- If / when your claim is accepted
- When final payment has been made.
In the case of an emergency claim (ie. fire) you can call 0800 161 262, 24 hours, seven days a week.