The Mount Agung volcano on Bali, Indonesia has erupted sending ash clouds into the atmosphere. Please read our travel advisory PDF for more information, or contact us on 0800 800 477 if you have any further questions.
Call us on 0800 800 4770800 800 477.
Phone collect through an International Operator on +64 9 985 5000+64 9 985 5000.
Our overseas service is available 24 hours a day, 7 days a week.
We also offer a claims text update service for customers that wish to receive short text updates about their claim. To receive text updates, simply contact our claims team on 0800 379 3720800 379 372. Claims text updates may include the following information:
Use this form if you need to make a travel claim. You can also start your claim online.
Once you have completed the PDF form, you can return it to us via:
Post: TOWER Insurance, PO Box 90347, Auckland 1142, New Zealand
Your claim will be settled when you return to New Zealand except for overseas medical claims. At our option we may settle urgent claims while you are overseas.
Claims should be lodged as soon as practical and you must keep all purchase receipts to support your claim. For emergency claims, you need to contact us immediately. Note that all medical claims must be approved by us before any treatment is obtained.