Travel claims

Whether you're back home or still abroad, Tower can provide help and piece of mind when you need to claim. You can make a travel insurance claim while overseas or once you're back home.

Make a claim online

Need help now?

If you need help right now, call us now on 0800 379 372, or +64 9 985 5000 if you're calling from abroad.

Start your claim

Prefer email or post?

You might want to download a claim form and fill it in later.

Download our claim form (PDF, 191KB)

You can send the completed form to us at:


Post: Tower Insurance, PO Box 90347, Auckland 1142, New Zealand

What we might ask for

Having these things available may help us process your claim faster.

  • Receipts or other proof of purchase
  • Valuations
  • Warranties
  • Serial numbers
  • Photos of any damage
  • Police report file numbers

Your claim, step by step

We understand that making a claim can be stressful. Here’s some information to help you understand the stages of your claim.
Step 1
travel claim step 1
Making a claim

Make sure you and anyone you are travelling with are safe and that you've contacted the police if your claim is the result of a crime. When you can, get in contact with us and we'll get your claim started.

Step 2
Car claim step 2
Assessing your claim

When you make a claim we'll get in contact to let you know what's going to happen next. We might also need to get some more information from you to so we can better understand the situation and how we can help.

We'll deal with your claim as quickly as possible and let you know what's happening along the way.

Step 3
travel claim step 3
All done!

We'll arrange for the repair or pay for the loss. Depending on the circumstances, we might settle your claim when you're back home or while you're still travelling.

Fair Insurance Code

ICNZ - Insurance Council of New Zealand logo Tower Insurance is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.

As an ICNZ member, we abide by the ICNZ Fair Insurance Code.

Additional information is available on the Insurance Council of New Zealand website.

Got a travel claims question?

Charlie the chatbot Our chatbot Charlie is here to help by answering your travel claims questions - even if you're still overseas.

Ready to get started?

Make your travel claim online or call us on 0800 379 372

Make a claim now