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Live chat with our team in Auckland.

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Message us

If you have a general query or wish to update your customer information, message us via our contact form and we'll get back to you as soon as we can.

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Postal address

PO Box 90347
Auckland, 1142
New Zealand

When you can reach us

Customer service

For new quotes and general enquiries, call us on 0800 379 372

Monday to Friday 8am - 8pm
Saturday and Sunday   9am - 6pm
Public holidays 9am - 6pm


For all claims enquiries, call us on 0800 379 372

Monday to Friday   8am - 8pm
Saturday 9am - 5pm
Public holidays 9am - 5pm


For all rural enquiries, call us on 0800 161 262

Monday to Friday   8.30am - 5pm

Overseas? Call us any time on +64 9 369 2000

Need roadside assistance?

If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.

RoadWise roadside assistance 

Complaints and compliments

If you're not happy with something, let us know and we'll do our best to fix it.

Or if you've had a great experience with us, we'd love to hear about it.

Give us your feedback

We're here for you

Hearing impaired?

There are lots of non-verbal ways to get in touch. 

You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using the online form, and select 'Email' as your preferred contact method.

Media and sponsorship

For all media enquiries please contact:

Nicholas Meseldzija
Head of Corporate Communications 
09 369 2233

If you would like to get in touch with us about sponsorship, please email