Contact us

Call us on 0800 379 372.
Overseas? Call +64 9 369 2000.

When you can reach us

Customer service

For new quotes and general enquiries:

- Monday to Friday: 8am to 8pm
- Saturday and Sunday: 9am to 6pm
- Public holidays: 9am to 6pm


For all claims enquiries:

- Monday to Friday: 8am to 8pm
- Saturday and public holidays: 9am to 5pm


For all rural enquiries, call us on 0800 161 262

- Monday to Friday: 8.30am to 5pm

Need roadside assistance?

If you're a RoadWise® member and need help, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number. 

RoadWise roadside assistance

Other ways to get in touch

Leave us a message

If you have a general query or wish to update your customer information, message us via our contact form and we'll get back to you as soon as we can.


PO Box 90347
Auckland, 1142
New Zealand

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Hearing impaired?

You can get in touch with us via email, the New Zealand relay service, or through a private message on our Facebook page.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using the online form, and select 'Email' as your preferred contact method.