Contact us

Call us on 0800 379 372

Customer service

For new quotes and general enquiries:

8am to 8pm, Monday to Sunday*
9am to 6pm, public holidays**

* Customer service January weekend hours:

6 January 2018   9am to 6pm
7 January 2018  9am to 6pm

13 January 2018
 9am to 6pm
14 January 2018
 9am to 6pm
20 January 2018  9am to 6pm
21 January 2018
 9am to 6pm

** We will be open 8am to 8pm as usual on Auckland Anniversary Day, 29 January 2018


For all claims enquiries:

8am to 8pm, Monday to Friday 9am to 5pm, Saturday and public holidays*


For all rural enquiries, call us on 0800 161 262

8.30am to 5pm, Monday to Friday

If you're overseas, you can contact us on +64 9 369 2000

Other ways to get in touch

Send us an email

If you have an general query or wish to update your customer information, send us an email and we'll get back to you as soon as we can. 

Email us

Tower offices

Our main office is in Auckland, and we have an office in Christchurch. We also have international offices.

Find our offices

Postal address

PO Box 90347
Auckland, 1142
New Zealand


0800 222 445
+64 9 369 2245

How can we help?

Prefer email?

Let us know if you'd prefer to receive your policy information by email.

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We're here to listen to you

Your feedback is important to us. Click on the yellow feedback tab, or make a complaint below. Please let us know so we can get it sorted for you. 

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Media and sponsorships

Let us know if you have a media inquiry or sponsorship request.

Get in touch

We're here for you

Hearing impaired?

You can get in touch with us via email, the New Zealand Relay service, or through a private message on our Facebook page.

You can also nominate a support person or family member for us to talk to.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using our online form, and select 'Email' as your preferred contact method.