My Tower is our easy-to-use, online self service portal that's open 24/7, so you can update and keep track of your insurance in your own time, any time
Make a claim, check upcoming renewals, make payments, and update your details.
Update your excess and sum insured.
Update billing information, personal or policy details, and download documents.
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If you have a general query or want to update your customer information, submit a contact us form and we'll get back to you as soon as we can.
Send us an email
PO Box 90347
For new quotes and general enquiries, call us on 0800 379 372
For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372
For all rural enquiries, call us on 0800 161 262
For any queries or claims on your current Youi policy, call us on 0800 009 684
For queries about your policy moving from Youi to Tower, call us on 0800 992 912
It's the friendly team at Tower sending you a message.
To opt out of receiving further text messages from us, reply 'STOP' to the message you received.
If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.
RoadWise roadside assistance
If you're not happy with something, let us know and we'll do our best to fix it.
Or if you've had a great experience with us, we'd love to hear about it.
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There are lots of non-verbal ways to get in touch.
You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.
We can help. You can select a support person or family member to talk to us on your behalf.
You can also contact us using the online form, and select 'Email' as your preferred contact method.