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Live chat with our team in Auckland.

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Email us

If you have a general query or want to update your customer information, submit a contact us form and we'll get back to you as soon as we can.

Send us an email

Postal address

PO Box 90347
Auckland, 1142
New Zealand


When you can reach us

Customer service

For new quotes and general enquiries, call us on 0800 379 372

Monday to Friday  
8am - 7pm
Saturday 9am - 6pm
Sunday Closed
Public holidays 9am - 6pm


For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372

Monday to Friday  
8am - 7pm
Saturday 9am - 5pm
Sunday Closed
Public holidays 9am - 5pm


For all rural enquiries, call us on 0800 161 262

Monday to Friday 9am - 5pm
Saturday and Sunday   Closed
Public holidays Closed

Need to cancel your policy, change your address, update your bank account details, or add/remove a driver from your policy? 

Complete the online form with your details and one of the team will get it sorted for you.

Overseas? Call us on +64 9 985 1558

Questions about Youi?

For any queries or claims on your current Youi policy, call us on 0800 009 684
For queries about your policy moving from Youi to Tower, call us on 0800 992 912

Manage your insurance 24/7 with My Tower

My Tower is our easy-to-use, online self service portal that's open 24/7, so you can update and keep track of your insurance in your own time, any time

  • Online, there's no line

    Make a claim, check upcoming renewals, make payments, and update your details.

  • You're in control

    Update your excess and sum insured.

  • Make changes fast

    Update billing information, personal or policy details, and download documents.

Sign up  Find out more

Received a text message from 4268?

It's the friendly team at Tower sending you a message.

To opt out of receiving further text messages from us, reply 'STOP' to the message you received.

Need roadside assistance?

If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.

RoadWise roadside assistance 

Complaints and compliments

If you're not happy with something, let us know and we'll do our best to fix it.

Or if you've had a great experience with us, we'd love to hear about it.

Give us your feedback

We're here for you

Hearing impaired?

There are lots of non-verbal ways to get in touch. 

You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using the online form, and select 'Email' as your preferred contact method.