Contact us

When you can reach us

Customer service

For new quotes and general enquiries:

- Monday to Friday: 8am to 8pm
- Saturday and Sunday: 9am to 6pm
- Public holidays: 9am to 6pm


For all claims enquiries:

- Monday to Friday: 8am to 8pm
- Saturday and public holidays: 9am to 5pm


For all rural enquiries, call us on 0800 161 262

- Monday to Friday: 8.30am to 5pm

Need roadside assistance?

If you're a RoadWise® member and need help, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number. 

RoadWise roadside assistance 

Other ways to get in touch

Online chat

Live chat with a member of our team in Auckland.

start to chat speech bubble

Leave us a message

If you have a general query or wish to update your customer information, message us via our contact form and we'll get back to you as soon as we can.


PO Box 90347
Auckland, 1142
New Zealand


Easter Egg

We're here for you

How have we done?

Good or bad, we love to hear how we've performed. Your feedback lets us improve what we do and how we help our customers.

Complaints and compliments

Hearing impaired?

You can get in touch with us via email, the New Zealand relay service, or through a private message on our Facebook page.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using the online form, and select 'Email' as your preferred contact method.