View and manage your insurance online using My Tower. You can make a claim, change your excess, sum insured, and personal details. Plus it's easy to download your policy documents and certificate of insurance. Get it done faster online and sign up today.
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If you have a general query or wish to update your customer information, submit a contact us form and we'll get back to you as soon as we can.
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PO Box 90347 Auckland, 1142 New Zealand
For new quotes and general enquiries, call us on 0800 379 372
For all claims enquiries, call us on 0800 379 372
For all rural enquiries, call us on 0800 161 262
For any queries or claims on your current Youi policy, call us on 0800 009 684 For queries about your policy moving from Youi to Tower, call us on 0800 992 912
If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.
RoadWise roadside assistance
If you're not happy with something, let us know and we'll do our best to fix it.
Or if you've had a great experience with us, we'd love to hear about it.
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There are lots of non-verbal ways to get in touch.
You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.
We can help. You can select a support person or family member to talk to us on your behalf.
You can also contact us using the online form, and select 'Email' as your preferred contact method.