Our team’s available 8am to 8pm, and 9am to 6pm on public holidays.
If you have a general query or wish to update your customer information with us, complete our online form and we'll get back to you.
If you are looking to get a quote on one of our insurance products, please complete our callback form and we will get in touch shortly.
Our main office is in Auckland, but we also have branches in Rotorua and Christchurch.
Let us know if you'd prefer to receive your policy information by email.
Let us know if you have a media inquiry or sponsorship request.
Your feedback is important to us. Click on the yellow feedback tab, or make a complaint below. Please let us know so we can get it sorted for you.
Complete our online form to generate an email to our team. If you need to attach any documents, you can send an email to insurance@tower.co.nz
Be sure to include your contact details and customer reference number if you have it handy.
0800 222 445 +64 9 369 2245
PO Box 90347 Auckland, 1142 New Zealand
You can get in touch with us via email, the New Zealand Relay service, or through a private message on our Facebook page.
You can also nominate a support person or family member for us to talk to.
We can help. You can select a support person or family member to talk to us on your behalf.
You can also contact us using our online form, and select 'Email' as your preferred contact method.