Contact us

New Zealand enquiries
0800 379 372

Our team’s available 8am to 8pm, and 9am to 6pm on public holidays.

Overseas enquiries

+64 9 369 2000

If you have a general query or wish to update your customer information with us, complete our online form and we'll get back to you.

Complete online form

If you are looking to get a quote on one of our insurance products, please complete our callback form and we will get in touch shortly. 

Request a quote callback

Find a Tower branch near you

Our main office is in Auckland, but we also have branches in Rotorua and Christchurch.

Find a branch

Prefer email?

Let us know if you'd prefer to receive your policy information by email.

Switch to email

Media and sponsorships

Let us know if you have a media inquiry or sponsorship request.

Get in touch

We're here to listen to you

Your feedback is important to us. Click on the yellow feedback tab, or make a complaint below. Please let us know so we can get it sorted for you. 

Make a complaint


Complete our online form to generate an email to our team. If you need to attach any documents, you can send an email to 

Be sure to include your contact details and customer reference number if you have it handy.


0800 222 445
+64 9 369 2245

Postal address

PO Box 90347
Auckland, 1142
New Zealand

Hearing impaired?

You can get in touch with us via email, the New Zealand Relay service, or through a private message on our Facebook page.

You can also nominate a support person or family member for us to talk to.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using our online form, and select 'Email' as your preferred contact method.