Contact us | Tower Insurance

You can make a payment, submit a claim, change your excess, sum insured, address, payment method, specified items, and more.

Plus it's easy to download your policy documents and certificate of insurance.

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Chat online

Live chat with our team in Auckland.

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Email us

If you have a general query or wish to update your customer information, submit a contact us form and we'll get back to you as soon as we can.

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Postal address

PO Box 90347
Auckland, 1142
New Zealand

Customer Service

For new quotes and general enquiries, call us on 0800 379 372

Monday to Friday	8am - 7pm
Saturday	9am - 6pm
Sunday	Closed
Public holidays	9am - 6pm

Claims

For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372

Monday to Friday	8am - 7pm
Saturday	9am - 5pm
Sunday	Closed
Public holidays	9am - 5pm

Rural

For all rural enquiries, call us on 0800 161 262

Monday to Friday	8.30am - 5pm
Saturday and Sunday	Closed
Public holidays	Closed

Overseas? Call us on +64 9 369 2000

Questions about Youi?

For any queries or claims on your current Youi policy, call us on 0800 009 684
For queries about your policy moving from Youi to Tower, call us on 0800 992 912

Need roadside assistance?

If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.

RoadWise roadside assistance

Complaints and compliments

If you're not happy with something, let us know and we'll do our best to fix it.

Or if you've had a great experience with us, we'd love to hear about it.

Give us your feedback

Hearing impaired?

There are lots of non-verbal ways to get in touch.

You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using the online form, and select 'Email' as your preferred contact method.

Manage your insurance 24/7 with My Tower