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If you have a general query or want to update your customer information, submit a contact us form and we'll get back to you as soon as we can.
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PO Box 90347
For new quotes and general enquiries, call us on 0800 379 372
For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372
For all rural enquiries, call us on 0800 161 262
Need to cancel your policy, change your address, update your bank account details, or add/remove a driver from your policy?
Complete the online form with your details and one of the team will get it sorted for you.
For any queries or claims on your current Youi policy, call us on 0800 009 684
For queries about your policy moving from Youi to Tower, call us on 0800 992 912
My Tower is our easy-to-use, online self service portal that's open 24/7, so you can update and keep track of your insurance in your own time, any time
Make a claim, check upcoming renewals, make payments, and update your details.
Update your excess and sum insured.
Update billing information, personal or policy details, and download documents.
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If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.
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There are lots of non-verbal ways to get in touch.
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You can also contact us using the online form, and select 'Email' as your preferred contact method.