Contact us

Call us on 0800 379 372

If you're overseas, you can contact us on +64 9 369 2000

Customer service

For new quotes and general enquiries:

- Monday to Friday: 8am to 8pm
- Saturday and Sunday: 9am to 6pm
- Public holidays: 9am to 6pm


For all claims enquiries:

- Monday to Friday: 8am to 8pm

- Saturday and public holidays: 9am to 5pm


For all rural enquiries, call us on 0800 161 262

- Monday to Friday: 8.30am to 5pm

Other ways to get in touch

Send us an email

If you have an general query or wish to update your customer information, send us an email and we'll get back to you as soon as we can. 

Email us

Tower offices

We have offices in Auckland and across the Pacific. Please note our Christchurch office is now closed,

Find our offices

Postal address

PO Box 90347
Auckland, 1142
New Zealand


0800 222 445
+64 9 369 2245

How can we help?

Prefer email?

Let us know if you'd prefer to receive your policy information by email.

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We're here to listen to you

Your feedback is important to us. Click on the yellow feedback tab, or make a complaint below. Please let us know so we can get it sorted for you. 

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Media and sponsorships

Let us know if you have a media inquiry or sponsorship request.

Get in touch

We're here for you

Hearing impaired?

You can get in touch with us via email, the New Zealand Relay service, or through a private message on our Facebook page.

You can also nominate a support person or family member for us to talk to.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf.

You can also contact us using our online form, and select 'Email' as your preferred contact method.