Storm Information

The MetService has warned that Cyclone Cook could bring heavy rains. Now is a great time to make sure your home is storm ready. We suggest you have an emergency kit prepared and know what to do if it hits.

If flooding reaches your home:

  • follow Civil Defence advice, and make sure everyone is safe
  • disconnect your power, water and gas
  • move valuables up high.

If evacuated, once it’s safe to return, take photos of the damage and get in touch to submit your claim. Our claims team is ready to help you Monday to Friday 8am – 8pm, plus Saturday and public holidays 9am – 6pm. You can also submit your claim online.