How to manage your insurance

My Tower is our easy-to-use online portal where you can manage your insurance, make changes, update your details and make a claim - all in one place. 

For pet, travel, lifestyle block, business, and contract works policies, you'll find more info further down this page. 

Manage your premium payments

View your billing details, pay your premiums, or change how you pay, all in My Tower.

Update payment frequency

Change your payment date and how often you pay in My Tower.

Get your policy documents

View and download your policy documents and statements for most policies in My Tower.

Replace or cancel your policy

Manage or cancel your policy in My Tower.

Update your details

Change your phone number or email address in My Tower.

Update your excess

Change your excess in My Tower and see how it affects your premium.

Check your contents cover

See what's covered, review your sum insured, and check any specified items in My Tower.

Check your car cover

Review your cover and available optional extras in My Tower.

Manage named drivers

Add or remove named drivers on your car insurance policy in My Tower.

Check your upcoming renewal

Compare your renewal with your current policy in My Tower. If eligible, you can make changes before your renewal starts.

Make a claim

Submit your claim online in My Tower for most policies, anytime.

Track your claim

Check your claim’s progress online in My Tower.

Log in to My Tower

Need help with one of these policies?

Some changes for pet, travel, business and lifestyle block insurance aren't available in My Tower just yet. But we've got you covered with other ways to get help. 

travel

Travel insurance

Manage your policy

View your policy details in My Tower. For changes, email help@allianz-assistance.co.nz or call 0800 606 688 (Monday to Friday, 8:30am to 5pm). After hours, call +64 9 486 6868.

Make a claim

Choose travel on our claims page to start your claim with our partner, Allianz, or you can email claims@allianz-assistance.co.nz. For 24/7 emergency assistance from overseas, you can ask the operator to reverse charge +64 9 486 6868.

Cancel your policy

If you need to cancel your policy, call 0800 606 688.

lifestyle block

Lifestyle block insurance

Manage your policy

For any changes, call 0800 161 262 (Monday to Friday, 8:30am to 5pm).

Make a claim

Choose lifestyle block or farm on our claims page or email claims@tower.co.nz.

Cancel your policy

To cancel your policy, call 0800 379 372.

business

Business insurance

Manage your policy

For any changes, call 0800 379 372 (Monday to Friday, 8:30am to 5pm).

Make a claim

Choose business on our claims page or call 0800 379 372 (Monday to Friday, 8am to 6pm or Saturdays 9am to 5pm).

Cancel your policy

To cancel your policy, call 0800 379 372.

contract works

Contract works insurance

Manage your policy

To update your policy, make a claim, or cancel your cover, call 0800 379 372 Monday to Friday, 8.30am to 5pm. 

Ways to pay

My Tower is the easiest way to pay your premiums for most policies.
Don't use My Tower? Check out other ways to pay.

Make a payment

Looking for some guidance? 

We've got tools and tips to help you get your cover right, understand your premium, and manage your insurance day to day. 

Get your cover sorted

Not sure how your insurance works, or whether your cover suits your needs? We break it down so you can understand your options and make confident choices.

Understanding your premium

See how we assess different types of risk and what affects your premium.