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  • Please note, the standard response time is 5 working days for our Commercial team. If your query requires a more detailed review, we may take a little longer.
  • Publicly Available Disclosure

    Tower holds a licence issued by the Financial Markets Authority to provide a financial advice service. Tower's Nominated Representatives can provide financial advice in relation to insurance products underwritten or provided by Tower only. Tower is also a member of the Insurance and Financial Services Ombudsman Scheme.

    Download the Publicly Available Disclosure here.

    Terms and conditions

    Read our terms and conditions

  • The personal information we collect includes your contact details, details of your cover and your insurance history.

    We will use your information for insurance related purposes, including:

    • Determining whether we can provide cover and on what terms
    • Keeping you up to date with details of your cover
    • Informing you about any product changes
    • Processing any claims you may make

    We will also use your information for marketing purposes, including keeping you up to date on the full range of services we offer. If you do not wish to receive this information you can let us know by emailing marketing@tower.co.nz

    If you don't provide us with your personal information we may not be able to provide you with cover or process your claim.You may request access to, or correction of the information we hold about you.

    The information you provide will be stored physically or electronically (including via cloud storage) by us or our suppliers in New Zealand or elsewhere. We will take reasonable steps to ensure that any personal information that we collect is stored securely.

    Where you have indicated your interest in a health or life insurance product, you authorise TOWER to pass on your personal information to our referral partners.

    Information in relation to your insurance may be disclosed to or obtained from other parties with an interest in your insurance, including other TOWER companies, our business partners, your financiers and the insurance industry (including the Insurance Claims Register). You confirm that you have the authorisation to give any information that you provide to us about someone else.

    We encourage you to review this policy on a regular basis as it may be updated in the future.

    If you have any concerns or queries in relation to our privacy policy or would like to make a privacy information request, please contact:

    The Privacy Officer
    TOWER Insurance Limited
    PO Box 90347
    Auckland 1142

  • By requesting a callback, I agree to the above Terms and Conditions.

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