Terms and conditions

Here are the legal bits and pieces you need to know

Bound of Use

By accessing the Tower Insurance website, www.tower.co.nz, (“the website” or “Tower’s website”) you agree that the following terms and conditions apply to your use of the website.

Tower may change or update the content of the website, including these terms and conditions applicable to the website, at any time without prior notice. In these terms and conditions, all references to ‘we’, ‘us’, ‘our’ and ‘Tower’ are references to Tower Limited and all Tower Group companies, being its related companies as defined in the Companies Act 1993. These terms and conditions are in addition to, and do not replace, any specific terms and conditions applicable to any Tower product, service, marketing and/or promotion.

Use of Tower's Website

You are granted a non-exclusive license to access the website and the information it contains. By accessing the website you agree not to use the website for any commercial or competitive advantage; any illegal, defamatory or objectionable purpose; or any purpose which brings or could bring Tower’s reputation into disrepute.

You also agree not to decompile, reverse engineer or try to decompile or reverse engineer any part of the website, including the secure sites. Anyone found breaching the user rights will be prosecuted to the full extent of the law.

General Disclaimer

Although all reasonable care has been taken in producing the information contained on the website, it is of a general nature only, and does not take into account any individual’s particular circumstances, financial, medical or otherwise. While we try to ensure that the content of the website is up to date and free from error, we do not give any guarantee or other assurance of the currency of any information on the website or its accuracy, adequacy, completeness or suitability for your intended use. The website is not intended to provide a substitute for comprehensive or specific professional advice. You should not act in reliance upon any information contained on the website without first obtaining professional, independent advice relevant to your individual circumstances. By accessing the website, you confirm you have taken such advice or decided against it. 

Accuracy of Information

Where fund performance figures are shown, they are shown in accordance with the specific terms, conditions and assumptions stated under ‘Fund performance’. Investors and advisers are reminded that past performance is not necessarily indicative of future returns.

Where unit prices are shown, while care has been taken in producing and updating unit price information, investors and advisers must check the current unit price with Tower before buying or selling units in any fund, or otherwise relying on unit price information.

Unit prices are shown as at the date specified and are subject to change without notice. The price shown may therefore not apply to related transactions. Full details of unit pricing, fees, and other details relevant to an investment are set out in the relevant investment statement for a particular fund and are also subject to change without notice.

Information provided on the website is provided in good faith and is derived from sources believed to be reliable and accurate. However, certain information may be selective, and Tower advises that it may not be complete for the purposes of any individual or company.

Where Tower's share price is shown on the website, investors and advisers are reminded that information regarding Tower's share price may be delayed, or inaccurate, and that investors wishing to trade shares in Tower should do so on the basis of information provided by the NZX or ASX.


To the fullest extent legally possible, neither Tower Limited nor any of its related companies, or their directors, employees, agents, independent contractors, nor any other person, accepts any liability or responsibility for any loss, damage, cost or expense (including but not limited to financial loss, loss of revenue, loss of profits or savings, indirect or consequential losses) arising in contract, tort (including negligence) or otherwise, that may result from any error, omission or misrepresentation on the website or reliance on information contained on the website or from any use of or access to the website, nor do they guarantee the performance of any fund or other investment contained or referred to on the website.

Tower makes no representation or warranty about the accuracy or completeness of information and accepts no liability or responsibility in respect of errors in or omissions from information contained on the website, to the extent permitted by law.

To the fullest extent legally possible, we exclude every warranty and condition of any kind that might otherwise apply in relation to the website, its content and functions.


In providing a quote, Tower may access a third party data service to help facilitate the quotation and purchase process. Tower makes no representation or warranty as to the quality of any of those services or their suitability to your circumstances. It is your responsibility to validate any data that is populated on your behalf.

This website uses Auto Information Ltd (Red Book) data for vehicle values. Red Book has prepared this data and valuations from information gathered from a variety of sources. You acknowledge that whilst all care is taken in producing the data and valuations, Red Book cannot guarantee or make any representations regarding the use of, or reliance, on it. Red Book is not responsible for all the information provided via the website and you should not rely on the data or valuations without making your own independent assessment of the vehicle and other sources of information. Neither we nor Red Book are liable for any loss or damages (other than in respect of any liability which may not lawfully be excluded) relating to your use of, or reliance on, this valuation and data.

From time to time the website may contain links to other websites. These links are provided for convenience only, and do not represent any endorsement by Tower of the products or services offered by the site owner. Tower makes no representations and accepts no responsibility or liability in relation to the contents of any website linked to this website that is not under the direct control of Tower.

Changes to Content

You may not do anything or permit anything to be done which may alter the website, or interfere with or affect its operation. This includes, without limitation, removing any information from the website, adding any information to the website, linking it to or from another website, distributing any part of the website to any other person or copying any part of it for any commercial or illegal purpose. Any website providers wishing to link to this site may formally request to do so by emailing us at action@tower.co.nz

Viruses and Cookies

Although all reasonable care has been taken to prevent the introduction of viruses and other destructive materials on the website, Tower does not guarantee that the website is free from such destructive features. Tower accepts no responsibility or liability in relation to any harm attributable to such destructive features. If you rely on any materials available through the website, you do so at your own risk. 

Tower uses 'first party' and 'third party' (including, but not limited to, Google Analytics) cookies on its website. First party and third party cookies help Tower understand how you engage with our website and enhance your experience while visiting our website. Cookies are small data files that a website host computer sends to a website user's computer to help it remember information you enter, by passing a unique ID between your computer and the Tower website that identifies you. The practice of holding sensitive data in cookies is avoided. 

You can choose to delete or change the settings of your cookies from your internet browser. You can disable Google Analytics on this website by installing the following browser plug in: http://tools.google.com/dlpage/gaoptout

Site Access

Tower does not guarantee the continued availability of the website or the continuation of services provided on it. Access to the website and to any saved information may be interrupted, restricted, delayed or unavailable from time to time. Tower accepts no responsibility or liability in relation to any loss suffered in these circumstances.


The information, images, screens, web pages, logos and brands on the website and the general content of the website are the property of Tower, who holds copyright in it. The information may not be copied or reused (other than as expressly intended by this website) without the prior written consent of Tower. In particular, in no circumstances should the Tower brand or the Tower logo be used without the written consent of Tower.

Privacy Policy

The personal information we collect includes your contact details, details of your cover and your insurance history.

We will use your information for insurance related purposes, including:

  • Determining whether we can provide cover and on what terms
  • Keeping you up to date with details of your cover
  • Informing you about any product changes
  • Processing any claims you may make

We and our third party business partners will also use your information for marketing purposes, including keeping you up to date on the full range of services we offer. If you do not wish to receive this information you can let us know by emailing marketing@tower.co.nz

If you don’t provide us with your personal information we may not be able to provide you with cover or process your claim.You may request access to, or correction of the information we hold about you.

The information you provide will be stored physically or electronically (including via cloud storage) by us or our suppliers in New Zealand or elsewhere. We will take reasonable steps to ensure that any personal information that we collect is stored securely.

Where you have indicated your interest in a health or life insurance product, you authorise Tower to pass on your personal information to our referral partners.

Information in relation to your insurance may be disclosed to or obtained from other parties with an interest in your insurance, including other Tower companies, our business partners, your financiers and the insurance industry (including the Insurance Claims Register). You confirm that you have the authorisation to give any information that you provide to us about someone else.

We encourage you to review this policy on a regular basis as it may be updated in the future.

If you have any concerns or queries in relation to our privacy policy or would like to make a privacy information request, please contact:

The Privacy Officer
Tower Insurance Limited
PO Box 90347
Auckland 1142

New Zealand Law

With the exception of parts of the website, unless otherwise stated, the content of the website has been prepared in accordance with New Zealand law for the supply of products and services to persons resident in New Zealand only. Any offer of securities on the website is only an offer to persons resident in New Zealand and is not available for subscription by any person not resident in New Zealand. Unless otherwise stated, references to any currency are to New Zealand dollars.

As Tower Limited is dual listed on the ASX and the NZX, some of the information provided on the website is designed for both New Zealand and Australian residents. References to currency will be shown as New Zealand or Australian dollars, as appropriate. Information may not be applicable to you if you are not an Australian or New Zealand resident.

The content of the website, and these terms and conditions are governed by and construed in accordance with New Zealand law and New Zealand Courts have jurisdiction.

Comments and Complaints

If you would like to make any comments or complaints about the website or any of the information or services available on the website, please contact us. We will try to resolve any complaint as soon as possible. 


In designing the website, Tower has incorporated security procedures and practices that we consider are consistent with New Zealand industry practice. We review our security procedures from time to time and update these when relevant. Pages on the website that require the mandatory entry of personal information and/or user name and password are protected by 128-bit encryption. The username, password and personal data are encrypted when transiting over the internet which prevents tampering with these details. 

© 2017 Tower Limited and its related companies. All rights reserved.