Travel insurance

Important information about Travel insurance

In light of the Coronavirus pandemic, as of 27 March 5:00PM we are temporarily ceasing to issue new travel insurance policies to customers in New Zealand and in the Pacific.

Based on the advice of the New Zealand Government, travel advice has been upgraded to ‘Do Not Travel’ due to the outbreak of COVID-19, associated health risks and travel restrictions.

If you’ve already purchased travel insurance, your policy is still effective, however your travel insurance does not cover any claims related to COVID-19. There is a general exclusion in your policy which excludes cover for any loss, damage, liability or claims related to a pandemic or epidemic. The general exclusion applies regardless of when you purchased or activated your travel insurance policy. If you need to extend your policy, this will be considered on a case-by-case basis.

If you can no longer travel due to COVID-19 and you have not lodged a claim we will refund you the money you paid for travel insurance. Please complete the contact us form and we will refund you as soon as possible.

If you've already booked travel or are currently travelling, we also recommend that you contact your travel agent, airline, hotel and tour providers to discuss potential options to change, delay or cancel your trip.

We will closely monitor travel restrictions, so if you have a trip booked for a later date, please check back regularly.

We know that many of our travel insurance customers have had their international travel plans impacted by COVID-19. We’re working hard to ensure these customers have the support and information they need.

For FAQs and more information about your travel insurance and COVID-19, read our Travel Alert.

Choose the right cover for you

Travel insurance FAQs

No, there is no cover for claims related to the Coronavirus regardless of when the travel was booked.

There is a general exclusion in your policy which excludes cover for any loss, damage, liability or claims related to a pandemic or epidemic. We recommend that you contact your travel agent, airline, hotel and tour providers to discuss potential options to change, delay or cancel your trip.

Some travel service providers may offer penalty-free options to change travel arrangements.

You can take out travel insurance at any time before you leave the country, but the sooner the better. Buying your travel insurance as soon as you book your tickets means you’re covered if something disrupts your travel, like a delay or cancellation.

Get a travel quote

Sure – the sooner you let us know, the sooner we can start processing your claim. You can make your claim online at any time.

If you're abroad and need help right now then call us collect at any time on +64 9 985 5000.

Need to make a claim? Get started now

Our travel policies cover some activities like cycling, surfing and paddle boarding, but they don't cover more specialist activities. Examples of specialist activities include competing in a competitive event, mountaineering, parachuting or bungy jumping.

For more detailed information, check the Cover4Travel and Provider Travel policies or call us on 0800 379 372.

If you have a pre-existing condition our Provider Travel insurance could be right for you. Our Cover4Travel insurance does not cover pre-existing conditions.

Provider Travel cover is also great for those who just want the reassurance of more comprehensive cover.

Learn more about Provider Travel or give us a call on 0800 379 372 if you'd like to sign up.

Both our Cover4Travel and Provider Travel policies cover dependent children under the age of 18 who live with you and are travelling with you.

See our Cover4Travel and Provider Travel policies for full details.

Gather your supporting documents that you'll need to include with your claim. This could be receipts, police reports, photos etc. Once that’s done, make your claim online. You can also call us on +64 9 985 5000 if you're abroad or 0800 379 372 if you're back in New Zealand.

Ready to make a claim? Get started now