Important information about Travel insurance
In light of the Coronavirus pandemic, as of 27 March 5:00PM we are temporarily ceasing to issue new travel insurance policies to customers in New Zealand and in the Pacific.
Based on the advice of the New Zealand Government, travel advice has been upgraded to ‘Do Not Travel’ due to the outbreak of COVID-19, associated health risks and travel restrictions.
If you’ve already purchased travel insurance, your policy is still effective, however your travel insurance does not cover any claims related to COVID-19. There is a general exclusion in your policy which excludes cover for any loss, damage, liability or claims related to a pandemic or epidemic. The general exclusion applies regardless of when you purchased or activated your travel insurance policy. If you need to extend your policy, this will be considered on a case-by-case basis.
If you can no longer travel due to COVID-19 and you have not lodged a claim we will refund you the money you paid for travel insurance. Please complete the contact us form and we will refund you as soon as possible.
If you've already booked travel or are currently travelling, we also recommend that you contact your travel agent, airline, hotel and tour providers to discuss potential options to change, delay or cancel your trip.
We will closely monitor travel restrictions, so if you have a trip booked for a later date, please check back regularly.
We know that many of our travel insurance customers have had their international travel plans impacted by COVID-19. We’re working hard to ensure these customers have the support and information they need.
For FAQs and more information about your travel insurance and COVID-19, read our Travel Alert.
Choose the right cover for you
Starting from just $16, Cover4Travel insurance is great for travellers:
- looking for great value travel insurance that covers all the big stuff like loss, theft, medical expenses and travel delay
- under 65 with no pre-existing medical conditions
- who are travelling for less than 120 days
- who want insurance to be quick and simple. Buy online now and get your insurance sorted in less than 5 minutes.
Provider travel insurance is great for travellers:
- aged 65 and older
- who need cover for pre-existing medical conditions
- away for more than 120 days
- travelling with high value items like expensive cameras or jewellery
- who want the reassurance of higher cover limits.
Travel insurance FAQs
No, there is no cover for claims related to the Coronavirus regardless of when the travel was booked.
There is a general exclusion in your policy which excludes cover for any loss, damage, liability or claims related to a pandemic or epidemic. We recommend that you contact your travel agent, airline, hotel and tour providers to discuss potential options to change, delay or cancel your trip.
Some travel service providers may offer penalty-free options to change travel arrangements.
You can take out travel insurance at any time before you leave the country, but the sooner the better. Buying your travel insurance as soon as you book your tickets means you’re covered if something disrupts your travel, like a delay or cancellation. Get a travel quote
Our travel policies cover some activities like cycling, surfing and paddle boarding, but they don't cover more specialist activities. Examples of specialist activities include competing in a competitive event, mountaineering, parachuting or bungy jumping.
If you have a pre-existing condition our Provider Travel insurance could be right for you. Our Cover4Travel insurance does not cover pre-existing conditions.
Provider Travel cover is also great for those who just want the reassurance of more comprehensive cover.
Gather your supporting documents that you'll need to include with your claim. This could be receipts, police reports, photos etc. Once that’s done, make your claim online. You can also call us on +64 9 985 5000 if you're abroad or 0800 379 372 if you're back in New Zealand.
Ready to make a claim? Get started now