The claims process
Once we receive advice of your claim we:
Your claim will be settled when you return to New Zealand except for overseas medical claims. At our option we may settle urgent claims while you are overseas.
Claims should be lodged as soon as practical and you must keep all purchase receipts to support your claim. For emergency claims, you need to contact us immediately. Note that all medical claims must be approved by us before any treatment is obtained.
Travel safety notice
Important information about Cyclone Oswald (Australian Floods)
Important information about Cyclone Evan
Making a claim
You can make a claim by completing the online form, by telephone or by post.
PhoneIf you are calling us from within New Zealand, phone toll free on 0800 800 477.
If you are calling us from overseas, phone collect through an International Operator on +64 9 985 5000, 24 hours a day.
PostTOWER InsuranceP O Box 92108Auckland 1142New Zealand