The claims process
Once we receive advice of your claim we:
- may appoint an assessor, investigator or our medical adviser to look after your claim
- may ask you to complete a claim form
- will acknowledge that we have received your claim and ask you for further information or assistance we may require to enable us to consider your claim
- will arrange at our option for the repair or replacement or pay for the loss, once your claim has been accepted.
Your claim will be settled when you return to New Zealand except for overseas medical claims. At our option we may settle urgent claims while you are overseas.
Claims should be lodged as soon as practical and you must keep all purchase receipts to support your claim. For emergency claims, you need to contact us immediately. Note that all medical claims must be approved by us before any treatment is obtained.
Making a claim
You can make a claim by completing the online form below, by telephone or by post.
If you are calling us from within New Zealand, phone toll free on 0800 800 477. If you are calling us from overseas, phone collect through an International Operator on +64 9 985 5000, 24 hours a day.
P O Box 92108