Travel Insurance Claims Information

The claims process

Once we receive advice of your claim we:

may appoint an assessor, investigator or our medical adviser to look after your claim
may ask you to complete a claim form
will acknowledge that we have received your claim and ask you for further information or assistance we may require to enable us to consider your claim
will arrange at our option for the repair or replacement or pay for the loss, once your claim has been accepted.

Your claim will be settled when you return to New Zealand except for overseas medical claims. At our option we may settle urgent claims while you are overseas.

Claims should be lodged as soon as practical and you must keep all purchase receipts to support your claim. For emergency claims, you need to contact us immediately. Note that all medical claims must be approved by us before any treatment is obtained.

Travel safety notice

Important information about Cyclone Oswald (Australian Floods)

Important information about the Australian Bush Fires

Important information about Cyclone Evan

Making a claim

You can make a claim by completing the online form, by telephone or by post.

Phone
If you are calling us from within New Zealand, phone toll free on 0800 800 477.

If you are calling us from overseas, phone collect through an International Operator on +64 9 985 5000, 24 hours a day.

Email
travel@tower.co.nz

Post
TOWER Insurance
P O Box 92108
Auckland 1142
New Zealand