CANSTAR 2024 2025 insurer of the year home and contents CANSTAR 2023 2025 insurer of the year home and contents

Insurer of the Year - Home & Contents, two years running

And once again, awarded Canstar's Outstanding Value - Home & Contents Insurance, 2023-2025.

Compare our contents insurance

Whether you're renting or own your own home, our contents insurance covers what matters most to you. Unsure how much your contents are really worth? Try out our contents insurance calculator. You'll be amazed how quickly things add up.

  • cover level

    Your cover, your way

    Choose from three levels of cover to suit your needs and budget.

  • moving

    Moving covered

    Your stuff's covered for 14 days at both houses, from the day you start your move.

  • leisure

    The fun stuff

    Love the big outdoors? Surfboards, kayaks and e-bikes are covered with us.

  • burglar

    Sticky finger cover

    If you're burgled, we'll help replace the stuff you love, so it feels like home again.

Policy terms, excesses, limits and exclusions apply. Cover subject to current underwriting criteria.

Our contents insurance policies

Choose from one of our policies:

Premium cover: Replace lost, damaged or stolen goods with equivalent value items - including up to $10,000 for mobile phones and up to $10,000 for prescription glasses and contact lenses.

Plus cover: Cover for prized possessions with more benefits and higher limits than our Standard cover, including up to $5,000 for home office equipment and up to $5,000 for prescription glasses and contact lenses.

Standard cover: This budget-friendly insurance provides some key essentials, including up to $1,000 for prescription glasses and contact lenses, and $500 for replacement mobile phones.

This is a summary only. For all of these benefits, please make sure you read the policy wording to understand the terms, conditions, limits and exclusions that may apply.

Premium

Plus

Standard

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Accidental loss or damage 
Accidental loss or damage
Accidental loss or damage
Accidental loss or damage
At your house
Accidental damage anywhere in NZ 
We'll pay for the loss to your contents anywhere in New Zealand.
Accidental damage anywhere in NZ
We'll pay for the loss to your contents anywhere in New Zealand.
Up to your sum insured
Accidental damage anywhere in NZ
We'll pay for the loss to your contents anywhere in New Zealand.
Up to your sum insured
Accidental damage anywhere in NZ
We'll pay for the loss to your contents anywhere in New Zealand.
Up to $5,000
Lost, damaged, or stolen contents replaced with new 
If something happens we’ll replace or repair your contents up to the limits in your policy including your sum insured.
Lost, damaged, or stolen contents replaced with new
If something happens we’ll replace or repair your contents up to the limits in your policy including your sum insured.
Lost, damaged, or stolen contents replaced with new
If something happens we’ll replace or repair your contents up to the limits in your policy including your sum insured.
Lost, damaged, or stolen contents replaced with new
If something happens we’ll replace or repair your contents up to the limits in your policy including your sum insured.
Recreation and leisure equipment 
We'll cover your leisure and recreational equipment like surfboards, kayaks, e-scooters or e-bikes and camping equipment as part of your policy.
Recreation and leisure equipment
We'll cover your leisure and recreational equipment like surfboards, kayaks, e-scooters or e-bikes and camping equipment as part of your policy.
Up to $10,000
Recreation and leisure equipment
We'll cover your leisure and recreational equipment like surfboards, kayaks, e-scooters or e-bikes and camping equipment as part of your policy.
Up to $5,000
Recreation and leisure equipment
We'll cover your leisure and recreational equipment like surfboards, kayaks, e-scooters or e-bikes and camping equipment as part of your policy.
Up to $1,000
Mobile phone 
We’ll cover your mobile phone if it’s damaged, lost or stolen.
Mobile phone
We’ll cover your mobile phone if it’s damaged, lost or stolen.
Up to $10,000 per phone
Mobile phone
We’ll cover your mobile phone if it’s damaged, lost or stolen.
Up to $1,000 per phone
Mobile phone
We’ll cover your mobile phone if it’s damaged, lost or stolen.
Up to $500 per phone
Jewellery – per item 
Individual items of jewellery, or sets (for example, earrings) will be covered up to a limit. You need to tell us if you have items worth more than these limits, so we can make sure they’re covered. You’ll also need to pay extra to cover them.
Jewellery – per item
Individual items of jewellery, or sets (for example, earrings) will be covered up to a limit. You need to tell us if you have items worth more than these limits, so we can make sure they’re covered. You’ll also need to pay extra to cover them.
Up to $10,000
Jewellery – per item
Individual items of jewellery, or sets (for example, earrings) will be covered up to a limit. You need to tell us if you have items worth more than these limits, so we can make sure they’re covered. You’ll also need to pay extra to cover them.
Up to $2,500
Jewellery – per item
Individual items of jewellery, or sets (for example, earrings) will be covered up to a limit. You need to tell us if you have items worth more than these limits, so we can make sure they’re covered. You’ll also need to pay extra to cover them.
Up to $1,000
Jewellery – total 
This is the most that we’ll pay out at any one time, if you make a claim for your unspecified jewellery.
Jewellery – total
This is the most that we’ll pay out at any one time, if you make a claim for your unspecified jewellery.
Up to $30,000
Jewellery – total
This is the most that we’ll pay out at any one time, if you make a claim for your unspecified jewellery.
Up to $15,000
Jewellery – total
This is the most that we’ll pay out at any one time, if you make a claim for your unspecified jewellery.
Up to $5,000
Home office equipment 
If you operate a business from your home, we’ll cover your home office equipment.
Home office equipment
If you operate a business from your home, we’ll cover your home office equipment.
Up to $10,000
Home office equipment
If you operate a business from your home, we’ll cover your home office equipment.
Up to $5,000
Home office equipment
If you operate a business from your home, we’ll cover your home office equipment.
Keys and locks 
We'll help replace keys and locks if yours are stolen, lost, or illegally copied, and you won't need to pay an excess.
Keys and locks
We'll help replace keys and locks if yours are stolen, lost, or illegally copied, and you won't need to pay an excess.
Up to $2,000
Keys and locks
We'll help replace keys and locks if yours are stolen, lost, or illegally copied, and you won't need to pay an excess.
Up to $1,000
Keys and locks
We'll help replace keys and locks if yours are stolen, lost, or illegally copied, and you won't need to pay an excess.
Up to $500
Prescription glasses and contact lenses 
If your prescription glasses or contact lenses are damaged, lost or stolen, we'll repair or replace them. If you are one of our Premium or Plus cover customers, you'll pay a reduced excess of $100.
Prescription glasses and contact lenses
If your prescription glasses or contact lenses are damaged, lost or stolen, we'll repair or replace them. If you are one of our Premium or Plus cover customers, you'll pay a reduced excess of $100.
Up to $10,000
Prescription glasses and contact lenses
If your prescription glasses or contact lenses are damaged, lost or stolen, we'll repair or replace them. If you are one of our Premium or Plus cover customers, you'll pay a reduced excess of $100.
Up to $5,000
Prescription glasses and contact lenses
If your prescription glasses or contact lenses are damaged, lost or stolen, we'll repair or replace them. If you are one of our Premium or Plus cover customers, you'll pay a reduced excess of $100.
Up to $1,000
Spoiled frozen or refrigerated food 
We'll pay the reasonable replacement value of your frozen or refrigerated food if it is spoiled and unsafe to eat because your refrigeration or freezer equipment accidentally stops.
Spoiled frozen or refrigerated food
We'll pay the reasonable replacement value of your frozen or refrigerated food if it is spoiled and unsafe to eat because your refrigeration or freezer equipment accidentally stops.
Spoiled frozen or refrigerated food
We'll pay the reasonable replacement value of your frozen or refrigerated food if it is spoiled and unsafe to eat because your refrigeration or freezer equipment accidentally stops.
Up to $1,000
Spoiled frozen or refrigerated food
We'll pay the reasonable replacement value of your frozen or refrigerated food if it is spoiled and unsafe to eat because your refrigeration or freezer equipment accidentally stops.
Up to $500
Natural disaster damage 
If your contents suffer from natural disaster damage we’ll cover the loss up to your sum insured, minus any applicable excesses.
Natural disaster damage
If your contents suffer from natural disaster damage we’ll cover the loss up to your sum insured, minus any applicable excesses.
Natural disaster damage
If your contents suffer from natural disaster damage we’ll cover the loss up to your sum insured, minus any applicable excesses.
Natural disaster damage
If your contents suffer from natural disaster damage we’ll cover the loss up to your sum insured, minus any applicable excesses.
Moving house 
When moving from one house to another, your contents are covered for fire, collision or overturning of the vehicle while in transit. We'll cover your contents at both houses for up to 14 days.
Moving house
When moving from one house to another, your contents are covered for fire, collision or overturning of the vehicle while in transit. We'll cover your contents at both houses for up to 14 days.
Moving house
When moving from one house to another, your contents are covered for fire, collision or overturning of the vehicle while in transit. We'll cover your contents at both houses for up to 14 days.
Moving house
When moving from one house to another, your contents are covered for fire, collision or overturning of the vehicle while in transit. We'll cover your contents at both houses for up to 14 days.
Window covering extended replacement 
Where we pay for loss to window coverings in the room wherethe loss occurred, we’ll also pay for the replacement of identical window coverings in other rooms if we’re unable to match them.
Window covering extended replacement
Where we pay for loss to window coverings in the room wherethe loss occurred, we’ll also pay for the replacement of identical window coverings in other rooms if we’re unable to match them.
Window covering extended replacement
Where we pay for loss to window coverings in the room wherethe loss occurred, we’ll also pay for the replacement of identical window coverings in other rooms if we’re unable to match them.
Window covering extended replacement
Where we pay for loss to window coverings in the room wherethe loss occurred, we’ll also pay for the replacement of identical window coverings in other rooms if we’re unable to match them.
Contents in temporary storage 
Contents in temporary storage
Up to $20,000 max 12 months
Contents in temporary storage
Up to $20,000 max 6 months
Contents in temporary storage
Students contents cover 
If your child is a student living at a halls of residence, a school hostel or at a private home as a boarder, we’ll cover their contents too.
Students contents cover
If your child is a student living at a halls of residence, a school hostel or at a private home as a boarder, we’ll cover their contents too.
Up to $10,000
Students contents cover
If your child is a student living at a halls of residence, a school hostel or at a private home as a boarder, we’ll cover their contents too.
Up to $5,000
Students contents cover
If your child is a student living at a halls of residence, a school hostel or at a private home as a boarder, we’ll cover their contents too.
Up to $5,000
Liability protection 
If there’s an accident which causes damage to someone else’s property, we’ll cover you for your legal liability.
Liability protection
If there’s an accident which causes damage to someone else’s property, we’ll cover you for your legal liability.
Liability protection
If there’s an accident which causes damage to someone else’s property, we’ll cover you for your legal liability.
Liability protection
If there’s an accident which causes damage to someone else’s property, we’ll cover you for your legal liability.
Pay only one excess 
Pay only one excess when claiming on multiple eligible policies for a single event. The highest excess applies.
Pay only one excess
Pay only one excess when claiming on multiple eligible policies for a single event. The highest excess applies.
Pay only one excess
Pay only one excess when claiming on multiple eligible policies for a single event. The highest excess applies.
Pay only one excess
Pay only one excess when claiming on multiple eligible policies for a single event. The highest excess applies.
Get a quote
Get a quote
Get a quote

Calculate your contents

Not sure what the total value of your belongings are? Everything adds up. Our calculator can help you work out how much you own and therefore how much insurance you need.

Contents calculator

Manage your insurance with My Tower

You can update, claim and keep track of your insurance 24/7 through My Tower. Log in or register today.

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Tower Translates

We know insurance lingo can be a bit confusing. While our policies are WriteMark™ approved, we've put our heads together to explain some common terms.

Check out our translations

Contents insurance FAQs

Does contents insurance cover my stuff overseas?

No. Contents insurance only covers your items while you're travelling within New Zealand. If you're heading overseas, take out a Travel insurance policy with us to make sure you're covered.

Learn more about travel insurance

Do you cover home office equipment?

Our Plus and Premium Contents insurance policies do cover your home office. Plus gives cover up to $5,000 at your house, and Premium gives cover up to $10,000 at your house.

This cover applies to any office furniture and equipment primarily used at home to earn income. This includes hardware and purchased software.

For more detailed information, check out our Contents Plus policy and Premium Contents policy, or call us on 0800 379 372.

What if I lose or damage my phone?

Don't worry, all of our Contents policies cover mobile phones starting from $500 cover on our Standard policy, up to $10,000 on our Premium policy.

Want our Standard policy or Plus policy, but need more cover for your phone? No problem, just let us know and we'll increase the limit for that item. 

If your phone needs repairing, we have a network of skilled technicians who can handle this for you.

Can I cover my hearing aids or prescription glasses?

Yes. Our Contents policies cover your prescription glasses and sunglasses, contact lenses, hearing aids, and removable dentures. We'll repair or replace them if they are damaged, lost, or stolen.

We know how important these items can be to your quality of life, so we strive to get these sorted as soon as possible. 

If you have either the Contents Plus policy or Premium policy, you'll pay a reduced excess of $100 for prescription glasses and contact lenses claims.

How do I know what my items are worth?

It can be difficult to know how much any specific item is worth, especially after you've owned it for a few years. As a rule of thumb, consider how much it would cost to replace your contents. Not just electronics and jewellery, but your clothing and kitchen utensils too.

To help you estimate this cost, look at prices for similar items. Be aware of sales while you do this. To be safe, always use the standard retail price.

Try out our contents insurance calculator - you'll be amazed how quickly things add up.

Is general wear and tear to items covered?

Damage to your contents through daily life, ageing, and normal wear and tear is not covered.

Do you cover items that belong to others living with me?

We will cover contents of the named policy holders and their family members who live at the same address as you. If you have flatmates, boarders, or guests, they will need to have their own contents policy for any items that belong to them. 

Are my contents covered while I'm away on holiday?

You don't have to tell us if your home is unoccupied for a short period of time, as your contents left at home will still be covered. 

However, if your house is left unoccupied for more than 90 consecutive days, your cover is limited from day 91 to loss, damage, or liability arising from:

  1. a natural hazard
  2. a fire resulting from a natural hazard
  3. a fire that is not related to or started by a deliberate or intentional act
  4. a storm or flood caused by weather events.

Under the above circumstances, an additional excess of $1,000 will be applied in the event of a claim for loss to your contents left at your unoccupied home.

This does not apply to the contents of your holiday home.

Please call us on 0800 379 372 if you know your house has been, or will be, unoccupied for more than 90 days. 

Info, ideas and inspiration

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