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Register for My Tower and be in to win a year's free insurance!

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Start using My Tower

It’s easy to register. Simply sign up using the same name and email address on your policy and create a password.

If you are a director of a company or a main trustee of a trust, use your personal name as director or trustee.

You’ll receive a verification email to confirm everything, and then you’re good to go.
 

 

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Manage your insurance 24/7 with My Tower

My Tower is a new way to view and keep track of your insurance cover online. If you've just joined us you'll be able to:

Manage your insurance
Manage insurance 

View and manage your policy details and upcoming renewals.
Access documents
Access documents 

Download your certificate of insurance and policy wording.
Make payments
Make payments 

View billing information, make payments, and change your payment method.
Submit a claim
Submit claim 

Start your claim online, in your own time, any time. Plus, some claims are accepted on the spot!
Change your excess
Change excess 

Find the balance between what you can afford at claim time, and managing your premium by updating your policy excess.
Update your policy
Update policy 

Edit your sum insured, agreed value, specified items, financial providers, and address to keep your policy up to date.
 

Can't find your policy in My Tower?

If you log in and notice that some of your policies aren't in My Tower yet, don't worry! You’ll be able to see them in My Tower as soon as they renew this year (2020).

Unfortunately My Tower won't display your policy if it falls into one of these categories:

  • Lifestyle block and farm policies
  • Business policies, or
  • Your policy was set up through one of our banking partners.
If you’d like a copy of your insurance details or wish to make changes to your policies, you can contact us on 0800 808 808.

What My Tower customers say

Very straightforward to change sum insured.
 

- August 2020

Easy to use and find what I needed.
 

- July 2020

I was able to make the change that I wanted in less than a minute.
 

- July 2020

Register for My Tower

Business hours are out. Any time is in.

Manage your insurance 24/7 with My Tower.

Frequently Asked Questions

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Q: When can I start using My Tower?

A: All Tower customers will be able to register and create a My Tower account. But because My Tower is brand new not all the features will be available for everybody just yet.

Unfortunately My Tower won't display your policy if it falls into one of these categories:
  • Lifestyle block and farm policies
  • Business policies, or
  • Your policy was set up through one of our banking partners.
Just joined us?

If you’ve just joined Tower you’ll be able to use My Tower to view the details of the policy you just bought, download your policy documents, make payments, submit a claim, change your excess and update some of your policy details.


Already a Tower customer?

If you’re an existing Tower customer, you’ll be able to access all these great My Tower features after your 2020 renewal date. Until then, you’ll still be able to see basic details about your policies, including when your policy renews.

Q: How do I register for My Tower?

A: Go to the My Tower registration page and sign up using the same name on your policy document, the email address you used when you bought your policy and create a password.

If you are a director of a company or a main trustee of a trust, use your personal name as director or trustee.

You’ll receive a verification email to confirm everything, and then you’re good to go.
Q: Can I use My Tower to start making changes to my policy?

A:  Yes - you can change your excess and update your sum insured, agreed value, specified items, and your address already through My Tower. We'll be launching new features to give you even more control over your cover in the coming months. Stay tuned for updates.

For any other changes you can chat to us online using the 'Chat with us' button, which you'll find in the bottom right hand corner of this page or within the My Tower portal. Or, you can submit your request via the 'Contact us' form in My Tower and we’ll sort it for you.
Q: I can't see my policy in My Tower?

A: Your policy won't display in My Tower if it falls into one of these categories:
  • Lifestyle block and farm policies,
  • Business policies, or
  • Your policy was set up through one of our banking partners.

For the policy types listed above, you can still manage your insurance by speaking to a member of our team.

If you still can't see your policy, it may be under a company or trust, or the details you have registered with don't match our records exactly. Don't worry - we can help with this.

Q: I'm having trouble signing into My Tower

A: You must register for a My Tower account first, before logging in, so you can access your policies. Register now.

If have registered for My Tower but you've forgotten your password, you can enter your email address and we'll send you an email to reset your password.

Check your junk mail folder if you don't see an email from us soon.

Please note, you won't get an email unless you register for My Tower first.