FinTel refund update

The date by which FinTel customers could confirm their eligibility for a refund has now passed. Remaining funds have been donated to the Citizens Advice Bureau.

Fintel refund

In March 2016 we reported an error in calculating multi-policy discounts. Following this, steps were immediately taken to correct the error.

Tower refunding customers

Tower this week advised some of our customers that they will be receiving a refund after identifying an error in calculating their multi-policy discount.