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Tower’s AI enabled contact centre cuts customer call time
Tower’s AI enabled contact centre cuts customer call time by more than 796,000 minutesTower has saved customers more than 796,000 minutes in call time over seven months since implementation of its new AI-enabled contact centre, reducing the time customers spent interacting with the insurer by around 15%.Built on Amazon Connect, the cloud-based contact centre, reduced…
Tower’s consumer risk rating tool gets innovation nod for the second time
Tower’s consumer risk rating tool gets innovation nod for the second time Award-winning tool gives Kiwi free, easy access to natural hazard insights.Kiwi and Pacific insurer Tower has once again been recognised by financial research and ratings firm Canstar for its property risk rating tool, taking home an Innovation Excellence Award for the second time. The…
Tower appoints Simon Hoole as Interim Chief Financial Officer
Tower appoints Simon Hoole as Interim Chief Financial OfficerTower has appointed Simon Hoole as Interim Chief Financial Officer (CFO), from 1 May 2026. Simon’s appointment will provide continuity while recruitment for a permanent CFO progresses.Mr Hoole is an experienced finance executive with deep expertise in the insurance and financial services sectors, strong regulatory and governance…
Māhera Maihi named Tower New Zealand Local Hero of the Year Te Pou Toko o te Tau 2026
Māhera Maihi named Tower New Zealand Local Hero of the Year Te Pou Toko o te Tau 2026Māhera Maihi (Auckland Tāmaki Makaurau) has been named Tower New Zealand Local Hero of the Year Te Pou Toko o te Tau 2026. Through her organisation Mā Te Huruhuru, Māhera Maihi (Ngāpuhi, Ngāti Whātua, Muriwhenua) is transforming lives…