Read our news articles:
Westpac NZ offers customers in-app access to information about a property’s natural hazard risks
Westpac NZ offers customers in-app access to information about a property’s natural hazard risks Westpac NZ customers applying for a home insurance quote in Westpac One online banking can now directly access information from Tower Insurance about the natural hazard risks for a specific property.Westpac NZ customers applying for a home insurance quote in Westpac…
Dan Walker named Chief Claims Officer
Dan Walker name Chief Claims Officer at TowerTower has appointed Dan Walker as Chief Claims Officer, effective immediately, Chief Executive Paul Johnston announced today.Tower has appointed Dan Walker as Chief Claims Officer, effective immediately, Chief Executive Paul Johnston announced today.As Chief Claims Officer, Walker will lead the company’s claims function, focusing on delivering the right…
Tower appoints Michael Skeens Chief Operations Officer
Tower appoints Michael Skeens Chief Operations OfficerTower has appointed Michael Skeens to the newly created position of Chief Operations Officer, effectively immediately, Tower Chief Executive Paul Johnston announced today.Tower has appointed Michael Skeens to the newly created position of Chief Operations Officer, effective immediately, Tower Chief Executive Paul Johnston announced today.As COO, Skeens will be…
Tower’s AI enabled contact centre cuts customer call time
Tower’s AI enabled contact centre cuts customer call time by more than 796,000 minutesTower has saved customers more than 796,000 minutes in call time over seven months since implementation of its new AI-enabled contact centre, reducing the time customers spent interacting with the insurer by around 15%.Built on Amazon Connect, the cloud-based contact centre, reduced…
Tower’s consumer risk rating tool gets innovation nod for the second time
Tower’s consumer risk rating tool gets innovation nod for the second time Award-winning tool gives Kiwi free, easy access to natural hazard insights.Kiwi and Pacific insurer Tower has once again been recognised by financial research and ratings firm Canstar for its property risk rating tool, taking home an Innovation Excellence Award for the second time. The…
Tower appoints Simon Hoole as Interim Chief Financial Officer
Tower appoints Simon Hoole as Interim Chief Financial OfficerTower has appointed Simon Hoole as Interim Chief Financial Officer (CFO), from 1 May 2026. Simon’s appointment will provide continuity while recruitment for a permanent CFO progresses.Mr Hoole is an experienced finance executive with deep expertise in the insurance and financial services sectors, strong regulatory and governance…
Māhera Maihi named Tower New Zealand Local Hero of the Year Te Pou Toko o te Tau 2026
Māhera Maihi named Tower New Zealand Local Hero of the Year Te Pou Toko o te Tau 2026Māhera Maihi (Auckland Tāmaki Makaurau) has been named Tower New Zealand Local Hero of the Year Te Pou Toko o te Tau 2026. Through her organisation Mā Te Huruhuru, Māhera Maihi (Ngāpuhi, Ngāti Whātua, Muriwhenua) is transforming lives…